Leadership and Management for Service Industries- Doc
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Added on 2020-10-23
Leadership and Management for Service Industries- Doc
Added on 2020-10-23
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Leadership andManagement forService Industries
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P1 Various classical management theories in reference to service industry..........................3P2. Explain role of a leader and different type of leadership style in context of serviceindustry...................................................................................................................................4P3. Review leadership and management styles......................................................................5TASK2.............................................................................................................................................6P4. Internal and external factors which influence the management style and structure ........6TASK 3............................................................................................................................................8COVERED IN PPT................................................................................................................8TASK 4............................................................................................................................................8COVERED IN PPT................................................................................................................8CONCLUSION................................................................................................................................1REFERENCES................................................................................................................................2
INTRODUCTIONManagement refers to a tool which aid the company in managing, controlling and settinggoals for the whole organization. On the other hand, leadership is a process where individualmotivate and influence other employees in order to achieve the defined goals in an effectivemanner. Leadership is essential as they set new vision and direction whereas management helpsin controlling and directing individuals. With the help of given scenario it has been clearlyanalysed that, Docklands Academy, London with three chains called Haz, Havez and Tas has aclose partnership(Bratton and Gold, 2017). In this report, different topics has been discussedwhich includes a detailed description of various types of leadership style along with classicalmanagement theory in context to service industry. In addition to this, internal and externalfactors which influence various management structure and style has been discussed in this report.Along with this, current and future leadership and management skills. TASK 1P1 Various classical management theories in reference to service industryVarious management theories are used by organisations which will aid them in achievingorganisational goals as well as manage task and performance of employees. Managementtheories act as an effective tool for the whole organisation. Classical theory based on the beliefthat employees only have economic and physical needs. These have been discussed below Incontext of a Finance Manager, Mr. Murat, which is associated with the restaurant chain Hazev,Haz and Tas, these theories have been discussed below along with their interactions withDocklands Academy, London:Behavioural: This theory mainly includes concept of motivation, conflict resolution andjob satisfaction for individuals as well as for the whole team. In the present context ofgiven case scenario, the Finance Manager of Hazev, Haz and Tas says that it is a ethnicrestaurant chain which mainly offers Anatolian cuisine along with Mediterranean. Inaddition to this, majority of its staff speaks Turkish language. According to the managerit is a kind of a big family as almost staff of the chain consists of employees withdifferent regions (Cheema, Akram and Javed, 2015). Hence, image of the restaurant isbecome successful and popular for its friendly organization.
Administrative theory: This theory is also known as structural theory as it deals with theinternal factors of the organisation. Its main focus is achieve maximum organisationalgoals in a systematic manner. In the context of Service Industry, such as Hazev, Has andTas, interactions of finance manager with the representative of academy they said thatthey have short communication which does not need various steps as they take immediateaction if they face any kind of problem. Along with this, structure present in therestaurant is horizontal in nature (Dana, Mukaj and Vishkurti, 2016). P2. Explain role of a leader and different type of leadership style in context of service industry.Leadership is a process or tool which is used by various organisations in order tomotivate individuals and influence them to perform assign task in an effective manner. Leader isa person who inspire other employees of the organisation for successfully achieving predetermined organisational goals and objectives. In reference to Docklands Academy and Hazev,Has & Tas, three types of leadership styles have been followed by leaders which includesAuthoritarian, Consensual and Hands-Off Approach. These styles are discussed below:Autocratic leadership style: In this style of leadership, leaders have full power andauthority. Leaders take decisions without consulting with any team members andcommunicate it to other. In the present case scenario, in consideration for the restaurants,their main aim is to provide service quality to their customers. From this point of view,manager of the restaurant implements decisions in an authoritative manner in order tomaintain high quality services to their customers. Consensual leadership style: This leadership style mainly focus on the flexibility,motivation, acceptance and encouragement. Hazev, Haz and Tas, Finance managerinteracts with Academy Representative as Managers believe that they are effective atmanaging restaurant. For such purpose, manager of the restaurant takes the responsibilityin order to train and communicate the end results to the Managing Director of therestaurant (Jang and Kandampully, 2018).Hands-Off Approach: It is also known as Delegation leadership style. It is the approachwhere employees are involved in decision-making process.Hazev, Haz and Tasimplement this approach to a limited extent. They mostly focused towards lower-levelstaff where in order to take small decisions they allow experienced staff members.
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