(Doc) Assignment on Leadership and Management for Service Industries
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Added on 2021-02-21
(Doc) Assignment on Leadership and Management for Service Industries
Added on 2021-02-21
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LEADERSHIP ANDMANAGEMENT FORSERVICE INDUSTRIES
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Different classical management theories and apply these in a service industry...............1P2 The role of leader and different leadership style in a service sector industry...................2P3 Review the management and leadership style in specific service sector organisation.....3TASK 2............................................................................................................................................4P4 The internal and external factors that influence management styles and structure in theindustry...................................................................................................................................4TASK 3............................................................................................................................................5P5.Assess current management and leadership skills with specific examples.(covered in ppt)................................................................................................................................................5P6. Discuss future management and leadership skills required by the service sector and howthese can be achieved .(covered in ppt)..................................................................................5TASK 4............................................................................................................................................5P7. Compare and contrast different service industry organisations change managementsystems and leadership in implementing change.(covered in ppt).........................................5CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6
INTRODUCTION Leadership is a continuous process in which leader inspire and motivate its employees toachieve a desired objective. Leaders in the organisation must have ability to encourage and guideits subordinate to achieve the goals and objectives in the best possible manner. Appropriate plansfor leadership can lead to increase in confidence level of the employees. Challenges and complexproblem in the organisation can also be faced in the best possible manner if proper leadershipstyle is used. The organisation chosen for this report is Tourism union international (TUI) whichis a top most leisure, travel and tourism company. Its headquartered is located in Hannover,Germany. Theme of the report is Evolvement of digital technology that influences the leadershipstyle. Report will majorly cover various types of management theories, role of leader anddifferent leadership styles. Various types of hard and soft skills will also be analysed to fordetermining future course of action. Some of the future management and leadership skills alongwith the comparison of different service industry will also be covered in this report. TASK 1 Different classical management theories and apply these in a service industry.Management is a process in which plans and strategies are made for the achievement ofgoals and objectives in the best possible manner. Various activities of the organisation areplanned, organised and controlled, so that better use of available resource can be done. There aredifferent types of classical management theory which can be used by the management of TUI.These theories are discussed below- Scientific management theory- This type of theory is related with managing andincreasing the efficiency of individuals working in the organisation. Scientific managementtheory was introduced by F.W. Taylor with the motive of increasing and enhancing overallproductivity of employee's. Manager of TUI can make plans and strategies for implementing thistheory for increasing productivity and performance of the organisation. With the help of thistheory better use of technology can also be done because overall skill of the employee's will beimproved. Financial and non financial benefits can also be provided to the employee's of TUI forextracting better work from them. Overall skills and capabilities of the employee's will beimproved and future goals and target will be achieved. There are various types of principleswhich is given by Taylor (Cheng, Bartram, Karimi and Leggat, 2016). These include- 1
Monitoring the assigned task in the best possible manner. Skilled and talented employee's can be chosen for completing the task in the appropriatemanner. Training and other development programmes can be arranged for them to thatwork is executed properly. Superior can ensure that there is proper coordination among the employee's. With thehelp of this vital information can be transferred in a appropriate manner. With the help of this theory management of organisation aims at increasing the satisfaction levelof its workforce. This is done by providing different kinds of financial and non financial rewardsto its potential employee's on regular basis. Training programmes are also arranged so thatemployee's may have sense of belongingness towards TUI. It also helps in increasing the skillsand capabilities of of each and every individual. Bureaucratic management theory- This theory is related with making plans andactions for the effective functioning of the organisation. If the management of TUI focuses onusing this theory than long and short term goals of the organisation will be easily achieved. Thisis because major motive of this theory is to complete the task in a effective and efficient manner. Administrative management theory- This classical theory was developed by HenryFayol. As per this theory work in the organisation can be assigned according to the skills andcapabilities of its workforce. Manager of TUI can use to this theory for assigning better work tothe employee's. With the help of this theory complex task of the TUI can completed in asystematic and desirable manner. This is because manager of TUI will assign and allot work asper skills and knowledge of employee's. This will also lead to increase in productivity andperformance of TUI in the efficient manner (de Sousa, Jabbour and et. al., 2018). Contemporary theory of management and its application in service industryContemporary theory- This theory explains that there is no exact method to organizethe corporation and to take the effective decisions for the growth of the company. Contemporarytheory also suggest that the optimal course of action of the company is depended on the variousinternal and external factors. Some contemporary theory of management are : Contingency theory : It refers that manager has to consider all the aspect of thecompany to make proper decision. To take the decision for effective and efficient progress TUIhas to consider the current situation and then take action or decision according to the current2
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