Leadership and Management for Service Industries

This presentation discusses the importance of leadership and management skills in the service industry. It explores the concept of change management in different sectors and compares the approaches of Four Season Hotel, Emirates, and Sainsbury. The presentation also highlights the impact of leadership styles on organizational effectiveness. References are provided for further reading.

Leadership and
Management for Service
Industries

Table of Content
•Task 4
•Introduction
•Change management in different sectors
•Conclusion
•References

Introduction
In this contemporary business environment changes are taking place in the business
entity and this needed improvement in the leadership and management skills as per
the nature of the alternation environment nature. Moreover, an organisation choose
change management in their business structure in order to be proactive and rather
than of reactive. Therefore, management and leadership skills need to altrerwed as
per the changing business trend in the service sector. Following presentation helps to
demonstrate and anlyse the change management in Four Season hotel. Moreover,
following report analyse the change management and approach of leadership and
management in respect to different secotre , hence following anlyse made
compaision between Emirates, Four Season Hotel and Sainsburry.

Comparison of different sector on the basis of
change management systems
Organisation are using Levin's Change Management Model which is
based on the three phases of the change management in organisation
which is discussed below-
Unfreeze- Unfreeze is the phase in change management in which business
have paused their present process of conducting operations in order to
analyse problem and understand about the what its employee need and
what type of modification in management style is needed.
Change- This is the phase is the process which consist main work of this
model. Here, business approve change. And adopts different
management style or any other change which is necessary for company to
grow.

Continue..
Lewin’s Change management model for two different sector companies are explained below-
Four Season Hotel Emirates Sainsbury (Retailing sector)
• Four season hotel have unfreeze
their business system only in
one condition when there
employees are seeing bad
treatment by the management .
Emirates conduct the change stage
only is there is any kind of business
disruption to their organizational
operations
In contrast to the Sainsbury they
unfreeze their process in case they
see decline sales and changing
consumer behavior and attitude
towards their product offering.

Continue..
Four Season Hotel Emirates Sainsbury (Retailing sector)
• Four season hotel have applied
for the changes in their
management style and this move
from democratic style of
leadership to lassie-faire style of
leadership in order to analyze
the influence of change in the
hotel
Emirates have adopted
collaborative style of leadership in
the change stage to analyze the
impact of change on the industry.
Sainsbury adopted the change
model by terminating the less
productive employee and retain the
high skilled labor when they are
looking for using the advanced
technology. This move can be say
that they are adopting autocratic
style od leadership

Conclusion
From the above carried out discussion it has been summarized that change management and leadership is beneficial
for produce to enhace the business and employee productivity and performance. Comparing different sector in
change management help to examine how the change can have influence differently in different sectors. It is also
defined that Lewin’s change model explain a procedure of change.

References
• Alblooshi, M., Shamsuzzaman, M. and Haridy, S., 2020. The relationship between leadership styles and
organisational innovation. European Journal of Innovation Management.
• DeLay, L. and Clark, K.R., 2020. The relationship between leadership styles and job satisfaction: a
survey of MR technologists’ perceptions. Radiologic technology, 92(1), pp.12-22.
• Mitra, D., 2020. An analytical study on public leadership styles influencing organizational effectiveness
of Indian public sector banks: today and tomorrow. Journal of Leadership Studies, 14(1), pp.80-88.
• Sandstrom, J.K. and Reynolds, D.E., 2020. Leading a successful hotel: A look at the general manager’s
ability to utilize multiple leadership styles. International Journal of Hospitality Management, 89,
p.102399.

Thank You