Leadership and Management for Service Industry

LEADERSHIP AND
MANAGEMENT FOR
SERVICE INDUSTRY

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Mention different type of classical management theories and apply them in context with
service sector..........................................................................................................................1
P2 Discuss about the role of leader and various leadership style in service sector ...............2
P3 Review leadership and management styles prevailed in a specific service sector ...........3
TASK 2............................................................................................................................................4
P4 Investigate about internal and external aspects that impacts management structure and
styles in selected business firm...............................................................................................4
TASK 3............................................................................................................................................5
P5 Current management and leadership 'hard' and soft' skills...............................................5
P6 Future management and leadership skills required by the service sector.........................6
TASK 4............................................................................................................................................7
P7 Compare and contrast different service industry organisation change management system
and leadership.........................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Leadership and management in context with service sector is related with the
performance of a leader & manager while performing business activities. Leader in a company
plays an essential role in inspiring, guiding and encouraging employees so that they can work in
a comfortable manner at workplace (Birasnav, 2014). Manager of a company organise project
and formulate business strategies so that working potential of workers can be enhanced. This
assignment is prepared in context with Travelodge which is a US based hotel chain operating in
global manner. At present hotel is operating at more than 435 locations and employees more
than 12000 employees. This assignment will discuss about various kind of management theories
along with roles of a leader and various leadership styles prevailed at workplace. Also,
management and leadership styles in Travelodge will be reviewed. Other than this, factors
influencing management styles, current and future management & leadership skills and
comparison in different service sector is carried out.
TASK 1
P1 Mention different type of classical management theories and apply them in context with
service sector
Classical management theory is referred as a branch of management that emerges in 19th
century. This framework was established during industrial revolution and benefits in overcoming
the issues associated with efficiency of work process. There are various kind of classical
management theories. Some of these theories are discussed below:
 Scientific management theory: This theory is stated by Taylor and defines that to attain
standardisation, efficiency, specialisation and simplification at workplace, it is important
to plan organisational activities in a systematic manner (Chang, 2016). As per this theory,
in order to increase the overall productivity at Travelodge, mutual trust among workers
and management is required. Planning of work will benefits Travelodge in performing
each activity and operation in appropriate way due to which earning high outcomes will
became easy.
 Weber's bureaucratic approach: As per Weber, positions and job role in workplace
should be arranged in hierarchy and important tasks of company must be distinguished
via functional basis. Also, theory of Weber states that authority and responsibility at
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workplace is required to be recognised by the designation not by an individual. Adopting
this theory at Travelodge will benefits the manager in assigning authority and
responsibility to workers as per their job role (Dinçer and Hacioğlu, 2016). Also, this
classical theory will allow Travelodge to work in a hierarchical manner due to which
passing of information at workplace will take place efficiently. This will benefits the firm
to accomplish their task before allotted time so that high revenues can be earned.
P2 Discuss about the role of leader and various leadership style in service sector
Leader is an individual which motivates and train the workers working under them so that
their working potential can be raised. This will allow a company to enjoy maximum profits and
revenues against rivals. A leader has various kinds of role within an organisation. In this context,
role of leader in Travelodge is mentioned below:
Role of a manager
Role of manager in a business firm can be explained on the basis of Fayol management of
principles which are mentioned below:
 Planning: Main role of manager is to formulate different plans so that employees
working at Travelodge can perform their business operations is a timely and effective
manner.
 Organising: Another role of manager is to organise the work of people which are
working under them in at workplace. If work at Travelodge will be organised properly
then overall productivity of company will enhance and high revenues can be earned.
 Controlling: It is the duty of manager in a company to control all the activities and
operations which are performed by subordinates. This will help Travelodge in performing
their work efficiently.
 Coordinating: Manager in a company has the role to coordinate their staff with each
other so that they can work ingratiatingly to attain organisational goals and objectives.
High coordination in staff will help Travelodge in performing complex task in simplified
and timely manner (Lucas, 2016).
Role of a leader
 Formulating a clear vision: Main role of a leader is to formulate a clear vision among
staff members and other employers so that they can identify their targets and goals
without any problem. In case of Travelodge, role of leader is to set a clear vision about
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