Management and Leadership Skills in a Service Industry Context

MANAGEMENT AND LEADERSHIP SKILLS IN A
SERVICE INDUSTRY CONTEXT

POSITIVE IMPACT OF SUSTAINABLE
LEADERSHIP
• Conserve energy- Energy conservation in the hospitality industry involves a two-
pronged approach: discount and efficiency. Organizations can begin by
schooling employees in behaviors that lessen power use. These behaviors can
range from turning off lighting fixtures to changing the settings on washing
machines and adjusting thermostats accurately.
• Reduce waste- Organizations have numerous possibilities to restriction their
waste. To reduce down on meals waste, corporations can source their food
locally or develop it on web page. This reduces how tons food spoils and
ensures brisker products.
• Organic amenities- Organic merchandise depart a lighter carbon footprint than
others. By switching to natural, businesses exhibit a commitment to
sustainability. Organic amenities can encompass merchandise manufactured
from all-herbal elements and no harsh chemicals.

LEWIN CHANGE MANAGEMENT MODEL
The Lewin model is also known as Unfreeze- Change- Freeze model wherein
the organizations make changes in them through patience and communication.
• Unfreeze- This first level of alternate entails making ready the organisation to
just accept that trade is essential, which includes breaking down the present
repute quo earlier than you could increase a new manner of operating.
• Change- After the uncertainty created inside the unfreeze level, the alternate
level is where human beings start to solve their uncertainty and search for new
approaches to do things. People start to believe and act in methods that guide
the brand new route.
• Freeze- When the modifications are taking form and people have embraced the
brand new methods of running, the corporation is ready to refreeze. The
outward symptoms of the refreeze are a solid agency chart, regular process
descriptions, and so on. The refreeze level also needs to assist humans and the
agencies internalize or institutionalize the modifications.