Leadership and Management for Service Industries

Leadership and Management for Service Industries
(The Positive Impacts That Sustainable Driven Leadership
And Managers Can Have Upon A Destination?)
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Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Different classical management theories and their application within Brewers Fayre..........3
P2 Role of the leader and different leadership styles in a Brewers Fayre...................................4
P3 Review the management and leadership styles within a Brewers Fayre................................5
TASK 2............................................................................................................................................5
P4 Internal and external factors that influence management styles and structures in a Brewers
Fayre............................................................................................................................................5
TASK 3............................................................................................................................................6
P5 Current management and leadership ‘hard’ and ‘soft’ skills within Brewers Fayre..............6
P6 Future management and leadership skills required by Brewers Fayre...................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
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INTRODUCTION
Leadership introduces as an art of motivating and inspiring people or group of person
towards accomplishment of common goals. Within an organisational setting, leadership meaning
is directing colleague and employees with a strategy to meet the business requirements.
Management refers to the process of planning, organising, decision making, motivating, leading
and controlling the physical, human, finance and information resources of a business to reach its
goals in effective and efficient manner (Haque, Sher and Urbański, 2020). Along with this,
sustainability is important within leadership and management because with the help of this, they
leader and manager can easily manage companies with society, environment and long term
sustainable development goals in mind (Swanwick, 2019). For this report, Brewers Fayre is a
chosen hospitality organisation that is specialising for serving traditional British pub food. This
licensed pub restaurant chain was founded in 1979 and headquartered in Dunstable, England as
well as served area of United Kingdom. Main purpose of this report is to identify the positive
impact of sustainable leadership and management within Brewers Fayre.
TASK 1
P1 Different classical management theories and their application within Brewers Fayre
A classical management theory is a type of management theory that is based on the
beliefs of employees, which are related with their economic and physical needs. There are
different types of classical management theories that are beneficial within a workplace of
Brewers Fayre (Soomro, Memon and Shah, 2020). These theories are explained in context of
Brewers Fayre;
Scientific management theory: Scientific management introduces to the management
theory that evaluates work flows to enhance economic productivity, especially employee
efficiency. Scientific management theory was developed by Frederick Winslow Taylor in 1880s
and 1890s within U.S. manufacturing industries. This theory is essential within a workplace of
Brewers Fayre because it increase employee’s productivity and performance that result in
achievement of long term goals and objectives. For this theory, Brewers Fayre should monitor
performance of their workers as well as give them training and instructions when they required.
This will be essential for hospitality organisation in retaining of talented employees for longer
time.
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