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Leadership and Management for Service Industries

   

Added on  2020-10-05

9 Pages2437 Words217 Views
Leadership andManagement for ServiceIndustries

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1. Different classical management theories in service industry context....................................1P2. Different leadership styles and role of leaders......................................................................2P3. Review of management and leadership styles in relation to organisational culture andstructure........................................................................................................................................3TASK 2............................................................................................................................................4P4. Internal and external factors which influence management styles and structures. ...............4TASK 3............................................................................................................................................6TASK 4............................................................................................................................................6CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7

INTRODUCTIONManagement is a tool which is used for dealing with people as well as controlling workfor attaining profitable results in the organisation (Biemans, Griffin and Moenaert, 2016).Leadership is a process for influencing an individual at work place to perform activities byconsidering organisational objectives. It is the power to influence, inspiration and directingwhich distinguishes leaders from managers. Docklands Academy, London has close partnershipwith Havez, Haz and Tas which performs hospitality operations all around central London. Inthis report, classical management theories, role of leaders and different leadership styles areexplained in relation to service industry. It further includes internal as well as external factorswhich influences management styles and structures in an organisation. Lastly, it involves hardand soft skills, different service industry organisations, change management styles and leadershipin implementing change are clearly defined. TASK 1P1. Different classical management theories in service industry contextManagement theories are general rules which are used for guiding managers formanaging personnels at work place for effectively achieving business goals. Such theories areused for finding best solutions for completion of critical tasks (Chang, 2016). Classicalmanagement theory is a type of management theory which is based on assumptions and beliefsrelated to employees which illustrates that they have physical along with economic needs onlyand it do not consider social needs. Different classical management theories are the followings:Bureaucratic management theory: Under this theory, management focuses on operations oftasks using hierarchy of positions. Authority responsibility relationships are set forcommunicating information in bureaucratic management. Such theory is used for setting idealmodels of management by converting organisational structure into hierarchy positions. Majorfocus of this theory is on hierarchy structure along with rules and regulations. Businessexecutives along with organisational members together governs legal decisions for thebetterment of organisation. Administrative management theory:Under this theory, tasks are organised in systematicmanner through clearly defining to labour division by organisational hierarchy structure. Suchtheory is used for improving performance along with overall functions of enterprise. Basic1

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