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Leadership and Management for Service Industries Hazev

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Added on  2020-11-12

Leadership and Management for Service Industries Hazev

   Added on 2020-11-12

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LEADERSHIP ANDMANAGEMENT FORSERVICEINDUSTRIES
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1. Application of different classical management theories in context of service industry...1P2. Role of Leader and Different Leadership.........................................................................2P3. Management and Leadership Styles in Hazev, Has and Tas............................................3P4.Internal and External factors influencing management styles and structure of restaurant4TASK 3............................................................................................................................................7TASK 4............................................................................................................................................7CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
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INTRODUCTIONLeadership and Management for Service Industries is an important part of theirorganizational operations just like it is for a Product business. Today, the service industry hasgrown manifold and has reached a stage of maturity. This report produces a detailed account ofclassical management theories and leadership styles in relation to a restaurant chain called'Hazev, Haz and Tas' along with their partnership with Docklands Academy, London. A numberof interviews have been conducted by the Academy with the Finance, Marketing and RestaurantManager of the restaurant chains in order to explore various factors influencing the managementand leadership styles, structures as well as impact of digital technology used by the chain inorder to achieve their organizational goals and objectives.TASK 1P1. Application of different classical management theories in context of service industryClassical Management Theories is a school of thought which is based on the assumptionthat employees tend to have certain emotional, social as well as physical needs whereas needsspecifically in regards to job satisfaction either do not exist or are unimportant. These theoriesare mainly advocated to encourage bottom line profits, labour specialization and centralizeddecision-making structures (Shafritz, Ott and Jang, 2015). These have been discussed below inthe context of a Finance Manager, Mr. Murat, associated with the restaurant chain Hazev, Hazand Tas and their interaction with the Docklands Academy, London:Administrative Management: This theory of management is said to be propounded by Henry Fayol. The theory ofadministrative management was based on the Scientific Management Theory propound byFrederick W. Taylor. The main aim of this theory is to effectively manage complexities ofindustries or factories by outlining a distinctive set of road map helpful to achieve the same bythe managers in their organizations(Waring, 2016). Fayol argued that the management fell intothe purview of certain patterns which were identifiable, thus, resulting in effective analysis ofskills and principles required to control business operations efficiently. For this purpose, hedeveloped fourteen principles which are still adopted by organizations of sorts in presentscenario.1
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