Leadership and Management for Service Industries : Assignment
Added on 2020-12-29
8 Pages2160 Words364 Views
Leadership andManagement for ServiceIndustries
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Different classical management theory applied in service industry:.................................1P2 Role of a leader and different leadership style:.................................................................2P3 Review the management and leadership styles in Hazev, Haz and Tas...........................2TASK 2............................................................................................................................................3P4 Internal and external factors influencing management styles and structures:...................3TASK 3............................................................................................................................................4P5 Current Management and Leadership “Hard” and “Soft” Skills.......................................4P6 Future management and Leadership Skills.......................................................................4TASK 4............................................................................................................................................5P7 Comparison of Different Service Industry Organisations Change Management Systemsand Leadership........................................................................................................................5CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6
INTRODUCTIONManagement refers to the process of dealing and controlling things in service industry. Itis very important for the organisation to manage employees and other thing in order to achievegoals of the company. Leadership is the process of influencing group in making decision bycreating a clear vision of establishing goals. A service industry is a one which work for theircustomers and satisfying the needs for the same. In this report Hazev, Haz and Tas restaurant istaken and impact of digital technology is discussed (Chang, 2016). This report is based onclassical management theories and the role of leaders and different leadership styles. The reportis going to discuss about different management styles and also will throw light upon currentfuture management and leadership skills in service sector. TASK 1P1 Different classical management theory applied in service industry:According to the management theory managers of Hazev, Haz and Tas restaurant,manages their activity and operations in such a way that helps them in increasing theirperformance and profitability in marketplace.Scientific Management:This theory was given by Taylor which encourages the usage of scientific methods to performactivities efficiently. He also has put a weightage on specialisation and standardisation. Thusmanager of Havez, Haz , Tas must develop the methods through which task related to restrauntcan be accomplished. The manager must effectively allocate the duties to subordinates accordingto their ability. Moreover training to employees should be provided on regular interval.Bureaucratic Management:This theory was given by Henri Fayol and Max Webner. According to this theory each group ofemployees has to report to the higher authority. This theory could help the manager of Hazev,Haz and Tas in understanding that unit of command is require in organisation. Manager mustmatch the goal of organisation and individual to establish coordination within the restaurants(Choi, Tran and Park, 2015). This theory also states that employees of Hazev, Haz and Tasshould also be included in the decision making process as this would help the manager to engagethe employees and establish a commitment toward the organisation. 1
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