Leadership and Management for Service Industry Types

Added on - 21 Feb 2021

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Leadership and Managementfor Service
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Types of classical management theories and their implementation in service industry........1P2 Role of leader in service sector..............................................................................................2P3 Compare between Leadership and management style specifically for Wa-pila hotel...........4TASK 2............................................................................................................................................5P4 Internal and external factors that impact on style and structure of organisation...................5TASK 3............................................................................................................................................6P5 Management and leadership skill for service sector..............................................................6P6 Management and leadership skill that are required in future for hospitality sector...............7TASK 4............................................................................................................................................8P7 Comparison between two different service organisation......................................................8CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................11
INTRODUCTIONLeadership is the capability and potential of an individual to encourage, influence andguide stakeholders of an organisation. Leaders are dominant in nature who are responsible tomake an effective decision with the implementation of clear vision in order to achieve the goalsof organisation. Management is the broad concept which emerge all the activities of anorganisation in parallel way to accomplish the goals and target of company. It is a system ofsupply chain management through which management increases productivity in their servicethrough formulating simple and transparent process in order to develop finished goods. Thisorganisation given for this report is Wa-Pila which provide their services in the hospitality andservice industry(Çetin, Karabay and Efe, 2012). In this task different types of managementtheories are discussed that relate with service industry. Moreover role of leader and managementstyle will be covered in this assignment.TASK 1P1 Types of classical management theories and their implementation in service industryScientific theory of management-It is one of the earliest theory that is developed formanagement by F.W. Taylor. With implement of scientific management theory an organisationintroduced the factors that impacts on performance and productivity of organisation. This theoryis based on principles which is given below:The first principle is “rule of thumb” which it the simple way to complete the work.Management of Wa-pila hotel develops this way to complete the specific work or task inpre-determine period which determines that they develop most efficient way to completethe work.The second rule is the “development of employee” this principle is introduced for thewelfare of organisation and employees. This principles is executed by Wa-pila hotelbecause it helps them to divide and delegate the work to employees based on their skillsand abilities.The third principle states and refer to the development of organisation through thesupport of team members and group which is known as co-operation of employees ratherthan individualism. Through this principle it is to govern that team work essential fororganisation to accomplish their goals.1
Administrative theory of management-This theory is developed by Henry Fayol whichis known as father of modern management. According to administrative theory there are differentprinciple of management which are universal in nature it signify that this principle areimplemented in all industries either they are service or product industry. Some principles aremention as below:Authority and responsibility-According to this principle it is the responsibility oforganisation to delegate the work as per the authority they executed in their work. In context ofhospitality industry managers of Wa-pila hotel divide the work as per official positions ofemployees which govern that organisation envoy their work to individuals based on theirexperience, moral and intelligence as it is crucial factor of company.Discipline-The term discipline is the major factor in which organisation manage theirwork according to the plans and goals that are decided by top management. According to thissector it is essential for organisation to work within the framework that is developed by thegovernment and higher management of organisation. In context of service industry disciplinefactor helps employees to complete their work with ethics because their products has character ofintangibility such as accommodation, travel services etc.P2 Role of leader in service sectorLeaders work as pillar for an organisation they are capable to influence others to emergethem for achieving organisational goals. Some role of leader in context of service industry is asfollow:Role of leader in organisational culture-In multi-national organisation large number ofemployees combine their efforts to achieve similar goal(Chen, and Yang, 2012). As all of thembelong to different background and follow different culture while management develops andimplement fresh culture to avoid discrimination and conflicts among employees of Wa-pilahotel.Deal and Kennedy's culture model of organisation is the ancient model that is executed inhospitality industry and others services sectors. This is also known as corporate culture, itis divided into two factors one is risk and other is feedback. Like the HR manager of Wa-Pila hotel moderate all factors in which there is high risk and develops strategy toovercome from loopholes which are determined by company through feedbacks.2
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