Leadership and Management for Service

LEADERSHIP AND
MANAGEMENT FOR
SERVICE

TABLE OF CONTENTS
• INTRODUCTION
• P1 DIFFERENT TYPES OF APPROACHES TO MANAGEMENT AND LEADERSHIP STYLES WITHIN
THE SERVICE SECTOR.
• P2 ACCESS AND REVIEW THE ROLE OF A LEADER AND LEADERSHIP AS WELL AS
MANAGEMENT STYLE IN THE ORGANIZATION.
• P3 REVIEW THE MANAGEMENT AND LEADERSHIP STYLE WITHIN THE ORGANIZATION
• CONCLUSION
• REFERENCES

P1 Different types of approaches to management and leadership styles within the service
sector.
• THE NEW GENERAL MANAGER AT WA-PILA ADOPTED SOME APPROACHES TO IMPROVE THE
EFFICIENCY OF ITS MANAGEMENT AND LEADERSHIP STYLES AND TRANSFORM THEIR BUSINESS TO
ANOTHER LEVEL. WITH THE HELP OF CLASSICAL MANAGEMENT THEORIES THE HOSPITALITY
INDUSTRY CAN KEEP THEIR STAFF HAPPIER AND MOTIVATED IN THEIR WORK. THE DIFFERENT TYPES
OF APPROACHES USED IN WA-PILA HOTEL ARE AS FOLLOWS:
• CLASSICAL MANAGEMENT THEORY
• SCIENTIFIC MANAGEMENT THEORY
• ADMINISTRATION MANAGEMENT THEORY
• BEHAVIOURAL AND CONTINGENCY THEORY