Leadership and Management for Service

Leadership and
Management for Service

Table of Content
 Introduction
 Application of Classical Management Theory in service
industry
 Role of leader and various leadership style
 Management and Leadership in service sector
 Conclusion
 References

Introduction
Classical management theories are based on belief of that worker
have some economical as well as physical need and doesn't take into
account job satisfaction or social need but instead of this it advocate
a centralized leadership, decision making, profit maximization and
specialisation of labour.

Application of Classical Management
Theory in service industry
There are number of classical theories which support in learning
the concept of leadership and management more deeply. With the
implementation of this, managers and leaders of Wa-Pila Hotels
become able to improve their managerial approaches so that
quality of operations can be improve.
• Weber theory of Bureaucracy
• Taylor' scientific management theory