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Leadership and Management for Service Industries Assignment

   

Added on  2021-02-19

8 Pages1898 Words45 Views
LEADERSHIP ANDMANAGEMENT FORSERVICE

Table of ContentsINTRODUCTION...........................................................................................................................1LO1..................................................................................................................................................1P1. Classical management theory with the context of service industry.......................................1P2. Leaders role and different leadership style in the context of service industry......................2P3. Management and leadership style in the service sector.........................................................2LO2..................................................................................................................................................3P4. Internal and external factors influencing the styles of management in related to serviceindustry........................................................................................................................................3LO3..................................................................................................................................................4P5. hard and soft skill of management and leadership with examples........................................4P6. Future management and leadership skills that is being necessary in the service sector........5LO4..................................................................................................................................................6P7 Contrast and compare different service..................................................................................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8

INTRODUCTIONLeadership and management are the most important functions of the company, leadershipis one of the function of management that helps in achieving the goals of an organization. Hiltonhotel and resorts is global brand in the hospitality industry having more than 570 hotelsworldwide in 85 countries. This report elaborates the study in context of service sector thatincludes the role of leaders and the different style of leadership that are Autocratic style andLaissez-Faire leadership. This report also explains the internal and external factors that influencethe style of management. LO1 It is in PPT.LO2It is in Brochure.LO3P5. hard and soft skill of management and leadership with examples.Hard skills of ManagementTeam dynamicsTeam dynamics are the forces that influence the direction of manager in behaviour ofteam and its performance for this the manager of Hilton needs to evaluate the team and addresstheir problems with the attitude of resolving. At the same their roles and responsibilities shouldbe clearly define and always pay attention to the team. With these skills they can handle the teamin effective way.PlanningFrom the management part of the hotel industry it is very necessary plan the things beforeso that they can give the best stay to the guest and make the stay memorable at the same theyneed to discuss it with the team so that they can execute the plan. Problem solvingAs the Hilton group is very big it is very common that the problems and disputes can bearise at any time so they must be having the approach to resolve the problem and it may be arisefrom the guest also so they always try to resolve the problem as soon as possible.Soft skills of Leadership1

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