The Influence of Technology on Management and Leadership Styles in Hospitality Service Sector

This article discusses the influence of technology on management and leadership styles in the hospitality service sector. It explores the internal and external factors that impact management styles, with a focus on the role of internet of things. The article also discusses the characteristics of managers in the industry and specific changes in management styles.

“The Influence of Technology on
Management and Leadership styles In
Hospitality Service Sector,
The Way Forward”.

Evaluate and
Monitor Progress
Understanding
The External Env.
Factors & New
Technology
Implement
New
Tecnology
Communication with
Supervisors To
Understand Vision
Transform
ing
Technolog
y in
Hospitalit
y

Understanding the Internal, External Environment Factors & New Technology
Technology introduces as one of the main factors that can intensely modify
the business environment, overnight. Leader or an organisation should change their
management styles to support an enterprise to adapt technology. Along with this,
research and development support leaders of hotel to develop innovative techniques
that make operations easier.
There are two factors such as internal and external that directly influence on
management style as well as structures of Wa-Pila. Internet of things is a type of
technology that also impact on leadership style which is Laissez style.
Internal factors- Internal factors directly impact on management styles i.e.
Laissez faire styles, autocratic styles of Wa-Pila. Internet of things is also impact
on management style which will support an organization in development of its
success and growth.
Employee engagement and commitment- This is more essential that workers of an
organization must be committed as well as engaged towards achievement of goals
and objectives. In case of Wa-Pila hotel, leadership style ie Laissez of company
will directly impact without their employee’s commitment. Internet of things will
helps company to engage all employees in decision making process.
Innovation- Innovation introduces as an type of internal factor that directly impact
on leadership styles. In case of Wa Pila hotel, leadership style can be impacted if
they will follow innovated technologies which is IOT (Internet of Things).
External factors- Internet of thing is an external factor which affect companies.
This are uncontrollable in nature and directly impact the administration
management style. Below are some of the factors which are explained as under:
Digital and innovative disruption- This factors emerged due to internet of thing.
These technology upgrade leadership style of Wa Pila hotel as this services will
improve due to these technologies in cut throat competitive world.
Mobile and intuitive interface development- Internet of thing affect customer
service which lead in impact on the leadership styles. However, mobile
technologies is used in the Wa pila hotel which will surely impact mobile and
intuitive interface development.

In order to ascertain the advantages of an innovative technology, such as internet of
things it is ideal to device steps in assessing the high level of satisfaction of users.

Characteristics of manager in hospitality industry:
Herein the characteristics or features of the manager within hospitality industry are
mentioned below:
Team dynamic- It is the core characteristic of the manager in hospitality industry. In
open market place manager should be concentrated towards the teamwork to get
productive outcomes. However, in the Wa-pila, their manager has the same
characteristic of team dynamic.
Planning- Top level management frame effective plans for various activities. The
superiors of Wa-Pila hotel perform their work according to the designed plan.
Decision making- A high standard hospitality manager should have capabilities of
making important decision. In the Wa-pila same characteristics with is hold by
mangers regarding crucial decision-making.
Review of multi-generational leaders and their characteristics:
Effective communication- It is consider best characteristic in multi-generational
leaders. In the Wa-pila hotel, leader has good communication skill which will help
them to communicate each information about the implementation of Internet of
Things. As it will support an organization in its growth and development in
marketplace.
Work as unity for social change- In Wa-pila, multi generation leaders has
responsibility to works with each other so that their mutual goal can be achieved.

Critical view on specific changes in management style:
The leadership as well as management styles have impacted due to the
internal and external factors of Wa-pila hotel. Laissez leadership style is impacted
due to various kind of external and internal factors.