The Impact of Technological Advancements on Healthcare Service Delivery

The healthcare industry has undergone significant changes, driven by advancements in information technology and biotechnologies. As a result, workers have opportunities to learn new things, develop their careers, and improve their knowledge. In the NHS, for instance, the adoption of new technologies enables effective communication with patients, improving health care services. However, these changes also bring challenges, such as difficulties in adapting to new technologies and concerns about maintaining high-quality services despite technological advancements. Nevertheless, embracing change can lead to increased productivity, profitability, and employee confidence. Ultimately, a well-managed change process is essential for enhancing healthcare delivery systems and ensuring the best possible outcomes.

LEADERSHIP AND
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
Main Body.......................................................................................................................................3
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
The report will discuss factors that influence health and social sector. The study will
also pay attention to the role of leader at the time organizational change and it will identify skills,
knowledge and effectiveness of leadership that can support in successfully implementation of
changes within the organisation (Malenfant, 2010). The report will include ranges of theories and
strategies concern with the change management and their impact on the health and social care
delivery. Furthermore, the assignment will analysis significance of change management in health
and social care within the 21st century.
Main Body
Factors that majorly influence needs of change in health and social care delivery.
As per Harding change is essential for any organisation as it gives them an opportunity to
succeed for a longer time and they are able to gain the competitive advantages from the
environment. It has mainly three type of aspects that are major includes in it are the controlling
change, adapting to change and impacting change.
Change management helps in making necessary changes in the business environment
With the help of the latest technology (Harding, 2010). According to Hoffman and Lord, there
are various changes that are majorly influencing the health and social care delivery system are
technology changes. However, with the continuous changes in the technological advancement,
that means that the organisation such as NHS becomes more complex and dynamic. To meet the
organisation changes within the NHS that are majorly working with the updating technology,
seeking to attain the various objectives. Thus, it can be said that current models of changes are
seen to be outdated when there are rapid changes in the social and technologies. Thus, it
facilitates the way through which there is an interaction among with the service provider and
each other. In context to NHS the health and service care develop since at that time of its
establishment. Thus, at that time there is slower changes occur than the other various industries
such a banking and retailing industry. Therefore, these changes are relating to the technologies
through which the services provider and services user able to interact with each other in an
effective manner.
The health and social care sector now able to fulfil the requirement of its patients as they used
the latest technology so, the healthcare service can reach with them in most effective manner. On

the other hand, it gives the negative impact of technology changes as it is not necessary that all
types of patient can able to afford IT as the main reason is that lack of financial resources.
Thereafter, the another is a demographic pressure due to changes in the trends of health as well
as the lifestyle of individuals behaviours. There is transformation burden of diseases & disability
and also there is a change in the patient and public expectations. Thus, there are several numbers
of supply- side drives that are majorly consisting availability of human resources as well as
financial resources. It majorly impacting on the health and social care delivery system in the
future time period. Thus, considering the changes due to which there is an establishment of
opportunity for innovation. There is a concept of change and factors which mainly influence
needs for change relating to health and social care there is a role for both users as well as patients
in healthcare delivery and service design, skill-mix, use of communication technology and
information, professional roles and location of care.
Critically evaluate the ranges of theories and strategies regard to change management and its
influence on the health and social care delivery.
Gutiérrez, Hilborn and Defeo, has asserted that there are various ranges of changes
management theories and strategies that are described under the two type of changes
management model. There are various business today are managing the changes there is one
model that was developed by the Kurt Lewin back in the year 1940s. It is mainly categorised into
three steps are unfreeze- change- refreeze. Furthermore, in the first stage, there is unfreeze in
which the organisation is majorly focusing on preparing the individual to accept changes by
explaining to them that it is necessary. The company can influence the people through framing
such things that shows that there are needs to changes as they cannot continue with the old
methods. It can be pointed out that there is a poor financial position, worrying in customer
satisfaction, a decline in sales figure etc. this is the ways through which people can understand
the essence of changes. Thus, these particular unfreeze changes are more stressful for the people
as the changes relating to the attitude, beliefs and values etc. However, It influencing positively
in health and social care delivery as there is an advancement in the technology due to which most
of the employees take as opportunities. It can understand the situation of an organisation in a
most effective manner in the unfreeze stages due which they can perform better in the future.
The workers can deliver the health care services in the most desirable manner to its patient due to
which it improves sales and profit.

Besides this, there is an also negative influencing in these stages under the healthcare delivery as
most of the employee feel hesitating due to which they resist the changes. Therefore, as the
changes that are adopted by the organisation is not necessary that they are in favour of
employees due to which it negatively impact on the healthcare delivery system. Furthermore,
there is another stage are the changes in that there is an uncertainty develop in the unfreeze
stages after that there are a changes stages. Thus, in that particular stage individuals start to
overcome from this uncertainty and they found out various ways to do the new things. In that
stage, individuals start believing that in these ways and support the new changes. In context to
the health and social delivery in which leaders have to understand these changes procedure and
various issues that developed at the time of management changes as per the situations. Thus,
these will create the problem under the organisation due to which there is need to overcome these
issues that happen continuously.
The main advantages are that both managers, as well as employees within the health and social
care delivery, are that it enhances skills as well as knowledge updated. It can be possible through
conducting training programs on the latest technology. Therefore, the people who are involved in
the change process needs to record all types of emerging problems and finding out the best
possible solution that enhances the healthcare delivery system. Thus, there is a change regard to
healthcare practices are needed to welcome that will improve the quality of healthcare services as
well as save money. Therefore, it is essential to tailor the healthcare delivery as per the
requirement of local public and develops awareness through conducting programmes. It
facilitates them to effectively communicate among both public and healthcare organisation
which is highly needed. Thereafter, it is the last stage that is refrozen in which the changes are to
be taken its shape and people are accepting these new way of working style. Thus, the people
now become stable with the changes as they feel more comfortable and confident with the new
working life styles. The workers can deliver the health care services in the most desirable manner
to its patient due to which it improves sales and profit. Besides this, there is an also negative
influencing in these stages under the healthcare delivery as most of the employee feel hesitating
due to which they resist the changes. Therefore, as the changes that are adopted by the
organisation is not necessary that they are in favour of employees due to which it negatively
impact on the healthcare delivery system.
Explanation on understanding of difficulties and limitation of attaining a successful outcome

According to Selznick, the changes are essential within the organisation whether it is
social and healthcare sector or retailing sector. In context to the healthcare sector, there is a need
to changes that are highly influencing the organisation in positive and negative manner. The
main changes that are taken place in the workplace are regard to technologies that are adopted by
the NHS due to which there is need to develop skills. It assists them to accept the technology
changes so, they can perform the work in an effective manner. Thus there are many difficulties
that are facing at the time of implementing these changes within the organisation. It majorly
includes the old professional, care worker and also staff workers cannot accept these changes
quickly as it takes more time. Thereafter, it incurs a lot of cost at the time of implementing the
changes as the firm have to spend a lot of money to conduct training so, the workers learn new
skills. Apart from this, the employees are resisting to change that will impact on the healthcare
delivery and it sometimes take a risk as most of the old people try to leave the firm. Thus, it also
increases opportunity cost as it takes more time in spending to prepare the budget for the waiting
the new technology.
There is one another cost that is intangible in which it takes the time to satisfy customers at the
time of adjusting new technology Zhang and Bartol has asserted that the most difficulty occurs in
the health and social sector is that they have to manage the conflicts as the firm have to take step
frequently by resolve issues. There is the various limitation of change management as
individual’s resistance with new change as there are new biotechnologies machines in the
laboratory in HSC. Thus, this limitation that mainly occurs in the workplace is that the
employees have a lack of knowledge about these particular changes and they have a fear of these
unknown changes. Thus, it will directly affect the performance is that there is a reduction in the
productivity due to which there is a minimizing of sales profit. Furthermore, there is a poor
quality of healthcare services at the time of delivering to the patient that create the barrier at to
attaining the objectives. For this reason, it influences them to accept the technology changes so,
they can perform the work in an effective manner. Thus, there are many difficulties that are
facing at the time of implementing these changes within the organisation. It majorly includes the
old professional, care worker and also staff workers cannot accept these changes quickly as it
takes more time.
Critically evaluate the importance of the effective management of change

As per Schein, there is various type of benefits while implementing the change
management as it will boost the employee morale due to they are more satisfied with their job.
Thus, the changes that occur in the workplace give opportunities to the employees is that they
learn new things. Thereafter, it gives them an opportunities to develop a career growth by
improvement in their knowledge regard to changes. In context to the health and social care, there
is an advancement of information technology that is adopted by the NHS. It takes a time to adjust
to the new changes with new latest technology but it provides benefits to the workers is that they
can effectively communicate with the patients at the time of delivering the health care service.
On the another hand side, these benefits are not necessary to give the best possible outcomes as
the doctors can judge the patient health condition while communicating over the internet.
Thus, it directly affecting the healthcare service as they cannot provide the effective service as
per the conditions. Thereafter, the main effect of the change management is that it will improve
the healthcare service delivery. For this reason, the healthcare organisation conducting the
training due to which there is the enhancement in the knowledge of workers. There is an
advancement of biotechnologies due to which the care professional workers are able to get the
growth opportunities. It facilitates the employees to improve the confidence level as well as
boosting energy so, they can able to transferring the healthcare services in an effective manner.
Thereafter, it will increase the productivity as well as the profitability of an organisation as they
can adopt the latest technology that will improve communication, collaboration and also
cooperation.
CONCLUSION
Summarizing the whole report it has been concluded that there are various changes that
occur within the organisation and individuals. It has a mainly three type of aspects that are major
included in it are the controlling change, adapting to change and impacting change. Thus, the
change management deals with the changing business environment by the latest technology such
information technology. It has been also analysed that there are various changes that are majorly
influencing the health and social care delivery system is technology changes. However, with the
continuous changes in the technological advancement, that means that the organisation such as
NHS becomes more complex and dynamic. To meet the organisation changes within the NHS
that are majorly working with the updating technology, seeking to attain the various objectives.

Therefore, the people who are involved in the change process needs to record all types of
emerging problems and finding out the best possible solution that enhances the healthcare
delivery system. Thus, there is a change regard to healthcare practices are needed to welcome
that will improve the quality of healthcare services as well as save money. Therefore, it is
essential to tailored the healthcare delivery as per the requirement of local public and develops
awareness through conducting programmes. Furthermore, it has been also evaluating that The
main advantages are that both managers, as well as employees within the health and social care
delivery, are that it enhances skills as well as knowledge updated. It can be possible through
conducting through money in programs on the latest technology. Therefore, the people who are
involved in the change process needs to record all types of emerging problems and finding out
the best possible solution that enhances the healthcare delivery system. Thus, there is a change
regard to healthcare practices are needed to welcome that will improve the quality of healthcare
services as well as save money.

REFERENCES