Leadership and Management in Holiday Inn Hotel
Added on 2021-02-21
15 Pages4764 Words71 Views
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Leadership andManagement
Table of ContentsINTRODUCTION...........................................................................................................................1TASK A...........................................................................................................................................1P1 Various classical management theories which can be apply on services industry context....1P2 Leadership styles and role of a leader within the service industry........................................2TASK B...........................................................................................................................................3P3 Examine leadership and management style in a particular service sector.............................3P4 Internal and external factors that impact management styles and structures in context withservice industry...........................................................................................................................5TASK C...........................................................................................................................................5P5 Leadership and management skills (Hard and Soft) offering evidence from particularservices industry..........................................................................................................................5P6 Future management and skills of leadership needed through services sector and theirachievements...............................................................................................................................7P7 Comparison several service industry and organisation change management system andleadership in implementing to improve.......................................................................................8CONCLUSION ...............................................................................................................................9REFERENCE.................................................................................................................................10
INTRODUCTIONManagement and leadership is one of the best practice which is useful to individual'sachievements within the organisation. In order to gain more benefits leadership and managementimproves the training development programmes and concept. By following this waymanagement can provide appropriate self study exercise and kind of skills and knowledge topeople who are working in the organisation. Whereas, leadership conduct a skills developmentprogrammes by which employees can get motivated and able to improves their performance inorganisation functions. Manager and leaders are the moist effective and essential aspect forcompany who always motivate their employees and encourage them towards the good work. Forthis assignment Holiday Inn hotel has been selected as an services organisation which is theBritish owned American company. It was established in the 1958 by KEMMONS Wilson andheadquartered in Denham UK. Further discussion will be made on leadership style and theoriesof classical management along with different management styles and structure within thecompany (Dhar, 2016). Lastly this assignment will follow leadership skills and futuremanagement in company context. Along with leadership and management skills will beidentified in this assignment.TASK AP1 Various classical management theories which can be apply on services industry context.Classical management theory is based on capabilities of employees in which they canperform well in order to fulfil their economic and physical requirements in an effective manner.Generally this theory not considered economical needs but it focuses on labour specializationand profit maximisation. According to the Holiday Inn hotel they are offering different kind ofservices to each and every customers to fulfil their needs and wants. There are some differentkinds of this theory which is good for service industry, those are listed below: Bureaucratic theory:The term bureaucracy refers to the organisational structure whichis characterised by so many procedure and needs, standardised, number of desks, division oflabour and their responsibility as well by which people can interact with each other in theparticular organisation (Jauhari, Singh and Kumar, 2017). Generally this theory is given by theMax WEBER which always shows the consumers needs and demands among the organisationalstructure. In reference to the selected industry, they mainly hires and select high skilled1
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