Leadership and Management Assignment | Tesco
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Leadership
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Management
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Management
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Table of Contents
1) What is involved in being a successful leader ?..........................................................................1
2) Can good leadership be developed and if so how? .....................................................................3
3) What distinguishes leadership and management?.......................................................................4
4) What You have learnt about leadership from your own experiences, on this course and
elsewhere ?.......................................................................................................................................7
REFERENCES................................................................................................................................9
1) What is involved in being a successful leader ?..........................................................................1
2) Can good leadership be developed and if so how? .....................................................................3
3) What distinguishes leadership and management?.......................................................................4
4) What You have learnt about leadership from your own experiences, on this course and
elsewhere ?.......................................................................................................................................7
REFERENCES................................................................................................................................9
1) What is involved in being a successful leader ?
A successful leader is an determiner who can inspire, motivate and get the best out of
their people (Bird and Mendenhall, 2016). A leader's primary responsibility is to lead and the
relation for great leadership is trust. There are defined different theories which can help to an
leader to become successful these are -
Individual
Trait Theory – The trait theory of leadership way of recognising several personality traits
and characteristics that are related to successful leadership crosswise a assortment of situations.
With the help of research come out as one of the earliest types of enquiry into the nature of
impelling leadership and is united to the grate man theory of leadership. For instance, in Tesco
leaders are skilled and experience who understand employee's problems and support them for
completing the task within organisation. The traits of Tesco's leaders are defined as:
Big five personality traits theory – This theory has been categorised into five personality
which are extraversion, agreeableness, openness, conscientiousness and neuroticism. As a result
these personality defined the important traits that refer as the building blocks of personality. Openness to experience – It can define about the depth and complexity of an individual's
mental life and experiences. In the theory consider traits such as imagination, daringness,
insightfulness. It is directly connected to knowledge and skills because it was correlated
in positive and negative manner. For example – It is defined that a person behave
different types in different types of situation. Conscientiousness – It is connected with achievement, conformity and seeking out
security to placing a premium on simulation. In negative manner linked to smoking,
depression and engagement in psychiatric treatment. For example – When a person have
more load of work that time connect to negative things. Extroversion – It defined that how an individual can connect with others through their
energy. The extroverts develop energy through communication and interaction to get
tired from their energy with solitude. There are traits related in high and low way such as
energy, talkative, merriness and capability to be articulate (Chang, 2016). For example –
A people mentality based on the their work according to that they show their energy.
1
A successful leader is an determiner who can inspire, motivate and get the best out of
their people (Bird and Mendenhall, 2016). A leader's primary responsibility is to lead and the
relation for great leadership is trust. There are defined different theories which can help to an
leader to become successful these are -
Individual
Trait Theory – The trait theory of leadership way of recognising several personality traits
and characteristics that are related to successful leadership crosswise a assortment of situations.
With the help of research come out as one of the earliest types of enquiry into the nature of
impelling leadership and is united to the grate man theory of leadership. For instance, in Tesco
leaders are skilled and experience who understand employee's problems and support them for
completing the task within organisation. The traits of Tesco's leaders are defined as:
Big five personality traits theory – This theory has been categorised into five personality
which are extraversion, agreeableness, openness, conscientiousness and neuroticism. As a result
these personality defined the important traits that refer as the building blocks of personality. Openness to experience – It can define about the depth and complexity of an individual's
mental life and experiences. In the theory consider traits such as imagination, daringness,
insightfulness. It is directly connected to knowledge and skills because it was correlated
in positive and negative manner. For example – It is defined that a person behave
different types in different types of situation. Conscientiousness – It is connected with achievement, conformity and seeking out
security to placing a premium on simulation. In negative manner linked to smoking,
depression and engagement in psychiatric treatment. For example – When a person have
more load of work that time connect to negative things. Extroversion – It defined that how an individual can connect with others through their
energy. The extroverts develop energy through communication and interaction to get
tired from their energy with solitude. There are traits related in high and low way such as
energy, talkative, merriness and capability to be articulate (Chang, 2016). For example –
A people mentality based on the their work according to that they show their energy.
1
Agreeableness – It may be motivate to acquire of desire goals and full fill the
responsibility due to follow established norms. These are considering as high and low
gratitude which can affect in positive and negative manner. For example – To achieve
their goals a person need to motivation which can receive by their ideal person and any
other.
Neuroticism – It is not including as element of meanness or inability but one of assured
and being comfortable in one owns skin. In this factor consider traits such as jealousy,
testiness, fear, Anxiety and wariness.
Relational
Servant Leadership – It is a philosophy of leadership which can develop to interacts with
individual to others. In a management or fellow employee capacity with the aim of
acquire authority rather than power. There are consisting of individual demonstrating and
the characteristics of empathy for the personal growth.
For example – As per the situation approach a leader can apply strategies of leadership for
different situation. Many time in an organisation create critical problem that time leader can not
2
responsibility due to follow established norms. These are considering as high and low
gratitude which can affect in positive and negative manner. For example – To achieve
their goals a person need to motivation which can receive by their ideal person and any
other.
Neuroticism – It is not including as element of meanness or inability but one of assured
and being comfortable in one owns skin. In this factor consider traits such as jealousy,
testiness, fear, Anxiety and wariness.
Relational
Servant Leadership – It is a philosophy of leadership which can develop to interacts with
individual to others. In a management or fellow employee capacity with the aim of
acquire authority rather than power. There are consisting of individual demonstrating and
the characteristics of empathy for the personal growth.
For example – As per the situation approach a leader can apply strategies of leadership for
different situation. Many time in an organisation create critical problem that time leader can not
2
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understand how top tackle these problems and apply strategies. That time apply effective
situational approach to sort out the problem and direct to people how can handle critical situation
in easy manner.
2) Can good leadership be developed and if so how?
Yes, good leadership will be developed and for develop leadership need to focus on
specific skills such as -
Practice discipline – A good leader needs to discipline for their business activities. There
is required to develop discipline in professional life which is must in reference to be an
effective. With the help of this judge people according to their capacity and lead by the
amount of discipline as per the work of display.
Learn to follow – A good leader follow all instruction of their superior and understand
the way of work which can help to control another person when appropriate. Through
keep an open mind where merit is due. It won't be easy and through this learn value of
other as well as team. They should feel threatened when someone disagrees with
questions and thinking about the other team members (Frich and et.al., 2015) .
Inspire others – A good leader can learn every time and inspire from others regarding to
their activities. It means a leader is important part of any team and as a leader able to
motivate to any one to collaborate regarding to work. When team members
encouragements that guide to people and listen peacefully.
Resolve conflicts – There is required to solve conflicts between among employees and
provide good solution.
Develop situational awareness – There is required to develop situation for awareness
because many times. when team participants can not understand how to tackle situation
that time need to awareness.
For example – As per the above theory and skills it is getting that leadership will be developed in
effective manner. For development need to analysis their work and face different types situation.
Skills – There are mentioned skills of a successful leader which is reasoned to become different
from others -
Katz Skill Theory – The skill theory of leadership appeared as a outstanding theory in
1955 when Robert Katz published paper of “skills of an effective Administrator” in the “Harvard
3
situational approach to sort out the problem and direct to people how can handle critical situation
in easy manner.
2) Can good leadership be developed and if so how?
Yes, good leadership will be developed and for develop leadership need to focus on
specific skills such as -
Practice discipline – A good leader needs to discipline for their business activities. There
is required to develop discipline in professional life which is must in reference to be an
effective. With the help of this judge people according to their capacity and lead by the
amount of discipline as per the work of display.
Learn to follow – A good leader follow all instruction of their superior and understand
the way of work which can help to control another person when appropriate. Through
keep an open mind where merit is due. It won't be easy and through this learn value of
other as well as team. They should feel threatened when someone disagrees with
questions and thinking about the other team members (Frich and et.al., 2015) .
Inspire others – A good leader can learn every time and inspire from others regarding to
their activities. It means a leader is important part of any team and as a leader able to
motivate to any one to collaborate regarding to work. When team members
encouragements that guide to people and listen peacefully.
Resolve conflicts – There is required to solve conflicts between among employees and
provide good solution.
Develop situational awareness – There is required to develop situation for awareness
because many times. when team participants can not understand how to tackle situation
that time need to awareness.
For example – As per the above theory and skills it is getting that leadership will be developed in
effective manner. For development need to analysis their work and face different types situation.
Skills – There are mentioned skills of a successful leader which is reasoned to become different
from others -
Katz Skill Theory – The skill theory of leadership appeared as a outstanding theory in
1955 when Robert Katz published paper of “skills of an effective Administrator” in the “Harvard
3
Business Review”. Katz can be describe three skills such as technical, human and conceptual as
the basic personal skills which is important from leadership perspective. Technical skills – It is related to knowledge and proficiency in a particular type of work
or activity. There are including competencies and proficiency in their activity of work. As
a example to use definite computer software packages like MS excel is a merit technical
skill (Eacott, 2015) . Human skills – As technical skills connects to the capability to working with things as
well as human skills connects to capability of work. These skills enable for leader to
work effectively with subordinates, peers and superiors and implement their innovative
ideas.
Conceptual Skills – In an organisation as a leader expectations that create vision, build
strategic direction and motivate for folks to acquire organisation gaols and objectives.
Contextual
Situational Approach – Situation theory of leadership defined that no single theory is
good for leadership. These are depended on the different situation and analysis that which
is suitable as per the task. As per the theory leaders can follow their style for the situation
and look at cues like type of task, the nature of the group and other factors. There are
focused on the factors such as telling and directing, selling and coaching, participating
and supporting, Delegating to employees (Efferin and Hartono, 2015) .
3) What distinguishes leadership and management?
Management - Management can be described as the process of administrating and
controlling the dealings of the organization, regardless of their nature, type, structure and size. It
is an act of creating and maintaining like business environment where in the members of the
organization can work together and acquire their business objectives efficiently and effectively.
Leadership - As per the business point of view leadership is the capacity of of a
business's management to set and acquire challenging goals, take fast and decisive action when
needed outperform the competition and encourage others to perform at the highest level they can.
Leadership and management both are important terms that are often considered as
synonymous. It is essential to realise that leadership is important part of effective management. It
is a core element of management that help to maintain leadership behaviour, stress and effective
work environment with in a business organisation. Leadership defined as the future to
4
the basic personal skills which is important from leadership perspective. Technical skills – It is related to knowledge and proficiency in a particular type of work
or activity. There are including competencies and proficiency in their activity of work. As
a example to use definite computer software packages like MS excel is a merit technical
skill (Eacott, 2015) . Human skills – As technical skills connects to the capability to working with things as
well as human skills connects to capability of work. These skills enable for leader to
work effectively with subordinates, peers and superiors and implement their innovative
ideas.
Conceptual Skills – In an organisation as a leader expectations that create vision, build
strategic direction and motivate for folks to acquire organisation gaols and objectives.
Contextual
Situational Approach – Situation theory of leadership defined that no single theory is
good for leadership. These are depended on the different situation and analysis that which
is suitable as per the task. As per the theory leaders can follow their style for the situation
and look at cues like type of task, the nature of the group and other factors. There are
focused on the factors such as telling and directing, selling and coaching, participating
and supporting, Delegating to employees (Efferin and Hartono, 2015) .
3) What distinguishes leadership and management?
Management - Management can be described as the process of administrating and
controlling the dealings of the organization, regardless of their nature, type, structure and size. It
is an act of creating and maintaining like business environment where in the members of the
organization can work together and acquire their business objectives efficiently and effectively.
Leadership - As per the business point of view leadership is the capacity of of a
business's management to set and acquire challenging goals, take fast and decisive action when
needed outperform the competition and encourage others to perform at the highest level they can.
Leadership and management both are important terms that are often considered as
synonymous. It is essential to realise that leadership is important part of effective management. It
is a core element of management that help to maintain leadership behaviour, stress and effective
work environment with in a business organisation. Leadership defined as the future to
4
determinant and actuation the group efforts towards the accomplishments of goals (Gołuchowski
and Koohang, 2015)
Difference between leadership and management
Basis Leadership Management
Meaning Leadership is skill where influence to
people to work together and motivate
to regarding their work. It is
considering as individual activity who
can leads to group of people to
achieve organisational goals and
objectives.
It is an art where in systematic way
organise and coordinate things in
effective manner. Its is considering
as continuous process of a business
where starting from planning and
ending on controlling.
Basis The main basis of leadership that
trust.
There are identify basis of
management that control.
Emphasis on Importance that inspiring people to do
work for company.
It provides importance to manage
different types activities which is
conducted in management process.
Power The main power of the leadership to
influence.
There are recognised power of rules
which is followed by every one in
effective manner.
5
and Koohang, 2015)
Difference between leadership and management
Basis Leadership Management
Meaning Leadership is skill where influence to
people to work together and motivate
to regarding their work. It is
considering as individual activity who
can leads to group of people to
achieve organisational goals and
objectives.
It is an art where in systematic way
organise and coordinate things in
effective manner. Its is considering
as continuous process of a business
where starting from planning and
ending on controlling.
Basis The main basis of leadership that
trust.
There are identify basis of
management that control.
Emphasis on Importance that inspiring people to do
work for company.
It provides importance to manage
different types activities which is
conducted in management process.
Power The main power of the leadership to
influence.
There are recognised power of rules
which is followed by every one in
effective manner.
5
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Focus On A leader can focus to motivate to
people to do effective work in
organisation.
A manager makes effort to bringing
stability regarding to their work.
Strategy In leadership to influence of people in
effective manner prepare proactive
strategy.
In management, to control people
need to prepared reactive strategy.
Formulation of A leader can prepare their own
principles and guidelines in order to
motivate to their team member to do
work regarding to organisation.
A manager to manage every activity
in an organisation can apply
efficient policies and procedures
Perspective Leadership requires to good
foresightedness
Management has a short range
perspective.
Leadership and management both are important factors for any organisation but they are
different from each other. The main difference between the two is that who can work for
manager and arrange business activities in systematic process that is management on the other
hand leader have people who can follow the guidelines and principles. Leadership is all about
acquiring people to get the picture and faith in the vision to set out for an enterprises to obtain
goals and objectives, while management mainly related to administrating and making sure about
to routine activities are occurring as they should (Hallinger and Chen, 2015) .. For example – A
company wants to launch new product in the market that time manager can handle each business
activities which is related to launching on the other side a leader guide to their promotional team
that how to promote products in market and motivate them regarding to their work so both
personality play their role in particular organisation.
For example - Tesco plc are planning to open new stores on specific place that time all
responsibilities come on manager. For open new store need to purchase land and invest money in
stores so it will be done by effective team. The team guide by leader regarding to work because a
leader know about every member and about their skills. According t their skills divided work to
employees and direct them how to tackle different activities. A manager can responsible for
6
people to do effective work in
organisation.
A manager makes effort to bringing
stability regarding to their work.
Strategy In leadership to influence of people in
effective manner prepare proactive
strategy.
In management, to control people
need to prepared reactive strategy.
Formulation of A leader can prepare their own
principles and guidelines in order to
motivate to their team member to do
work regarding to organisation.
A manager to manage every activity
in an organisation can apply
efficient policies and procedures
Perspective Leadership requires to good
foresightedness
Management has a short range
perspective.
Leadership and management both are important factors for any organisation but they are
different from each other. The main difference between the two is that who can work for
manager and arrange business activities in systematic process that is management on the other
hand leader have people who can follow the guidelines and principles. Leadership is all about
acquiring people to get the picture and faith in the vision to set out for an enterprises to obtain
goals and objectives, while management mainly related to administrating and making sure about
to routine activities are occurring as they should (Hallinger and Chen, 2015) .. For example – A
company wants to launch new product in the market that time manager can handle each business
activities which is related to launching on the other side a leader guide to their promotional team
that how to promote products in market and motivate them regarding to their work so both
personality play their role in particular organisation.
For example - Tesco plc are planning to open new stores on specific place that time all
responsibilities come on manager. For open new store need to purchase land and invest money in
stores so it will be done by effective team. The team guide by leader regarding to work because a
leader know about every member and about their skills. According t their skills divided work to
employees and direct them how to tackle different activities. A manager can responsible for
6
every activities so he can be applied their rules for people. So as per the above example it is
defined that leadership and management are different from each other and play their roles.
4) What You have learnt about leadership from your own experiences, on this
course and elsewhere ?
From the my point of view I can understand that leadership is the process where a leader
influence to their team to work for particular task and achieve in effective manner. A leader can
work any where like school, workplace etc. for example – In my school in each class appoint
monitor who can play role leader and motivate to employees to keep silence and do their work
according to situation. Many times it is considering as complex procedure because it is not easy
to tackle many peoples at same time. The complexity can reflect in the evolution of leadership
theory over the past 80 years. When I was in college that time professor select me as a leader for
cultural function. I can face many problems regarding to my work and it is not easy to tackle all
team members on that time (Jefferies and et.al., 2016) .
I can identify different leadership approaches which can help to understand leadership in
effective manner. Participative leadership – In this type leadership a leader can not take decision on
individual basis. He can invite to every people of team and take meetings and discuss
about the issues. When everyone agree with particular decision then leader can take
particular decision.
Advantage - It will affect as positive manner because other team member learn how can
take decision and get motivation.
Disadvantage – The disadvantage of this approach that it can take much more time so as
a result many time decision making process will be delayed. Transformational Leadership – The particular theory mention that teams can identify
needed change, develop a vision to direct the people regarding to change with the help of
inspiration. There are applying changes through motivate to people and implement the
plan in tandem with committed members of group.
Advantage – The advantage of this type leadership approach that it is important part of
integral activities. With the help of this theory set vision and try to achieve in effective manner.
Disadvantage – The main disadvantage that on the set time can not take right decision as
per the lack of resources.
7
defined that leadership and management are different from each other and play their roles.
4) What You have learnt about leadership from your own experiences, on this
course and elsewhere ?
From the my point of view I can understand that leadership is the process where a leader
influence to their team to work for particular task and achieve in effective manner. A leader can
work any where like school, workplace etc. for example – In my school in each class appoint
monitor who can play role leader and motivate to employees to keep silence and do their work
according to situation. Many times it is considering as complex procedure because it is not easy
to tackle many peoples at same time. The complexity can reflect in the evolution of leadership
theory over the past 80 years. When I was in college that time professor select me as a leader for
cultural function. I can face many problems regarding to my work and it is not easy to tackle all
team members on that time (Jefferies and et.al., 2016) .
I can identify different leadership approaches which can help to understand leadership in
effective manner. Participative leadership – In this type leadership a leader can not take decision on
individual basis. He can invite to every people of team and take meetings and discuss
about the issues. When everyone agree with particular decision then leader can take
particular decision.
Advantage - It will affect as positive manner because other team member learn how can
take decision and get motivation.
Disadvantage – The disadvantage of this approach that it can take much more time so as
a result many time decision making process will be delayed. Transformational Leadership – The particular theory mention that teams can identify
needed change, develop a vision to direct the people regarding to change with the help of
inspiration. There are applying changes through motivate to people and implement the
plan in tandem with committed members of group.
Advantage – The advantage of this type leadership approach that it is important part of
integral activities. With the help of this theory set vision and try to achieve in effective manner.
Disadvantage – The main disadvantage that on the set time can not take right decision as
per the lack of resources.
7
Situational Leadership – According to this approach a leader can take appropriate step
as per the demand of the situation. If according to critical situation company have not
particular strategy and policies that time apply this approach which can help to handle
issues in effective manner.
Advantage – The main advantage of this situation that leader can handle any type
situation as per the demand and apply effective strategies to sort out problem.
Disadvantage – The Disadvantage of this approach that Transactional Leadership – The transactional style of leadership use by managers
where consider of motivation and direction to followers primarily with the help of
primarily appealing to their own self interest. According to this approach a leader can
believe of the system of reward as well as punishment. If a junior desired any thing and
follow the rules that time he does not go as per the wishes of the leader.
Advantage – Employees motivated through reward system and their superiors have to
obey with the orders (Jeon and et.al., 2015).
Disadvantage – Many times employees can not self motivated and they have to closely
monitor different activities and control to work from them.
From this report I have learned so many thing from this MODULE. As it helped to
enhance my knowledge about various theory like trait theory, situational approach, Katz skill
leadership and relational theory. These theories help me to know about which leadership theory
is good for motivating the employees. This MODULE is very helpful for me that states that how
leaders help to complete targets with the help of employees. Transactional theory help managers
to motivate and provide right direction to employees that help to achieve goals.
8
as per the demand of the situation. If according to critical situation company have not
particular strategy and policies that time apply this approach which can help to handle
issues in effective manner.
Advantage – The main advantage of this situation that leader can handle any type
situation as per the demand and apply effective strategies to sort out problem.
Disadvantage – The Disadvantage of this approach that Transactional Leadership – The transactional style of leadership use by managers
where consider of motivation and direction to followers primarily with the help of
primarily appealing to their own self interest. According to this approach a leader can
believe of the system of reward as well as punishment. If a junior desired any thing and
follow the rules that time he does not go as per the wishes of the leader.
Advantage – Employees motivated through reward system and their superiors have to
obey with the orders (Jeon and et.al., 2015).
Disadvantage – Many times employees can not self motivated and they have to closely
monitor different activities and control to work from them.
From this report I have learned so many thing from this MODULE. As it helped to
enhance my knowledge about various theory like trait theory, situational approach, Katz skill
leadership and relational theory. These theories help me to know about which leadership theory
is good for motivating the employees. This MODULE is very helpful for me that states that how
leaders help to complete targets with the help of employees. Transactional theory help managers
to motivate and provide right direction to employees that help to achieve goals.
8
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REFERENCES
Books and Journals
Bird, A. and Mendenhall, M. E., 2016. From cross-cultural management to global leadership:
Evolution and adaptation. Journal of World Business. 51(1). pp.115-126.
Chang, Y. Y., 2016. Multilevel transformational leadership and management innovation:
Intermediate linkage evidence. Leadership & Organization Development Journal.
37(2). pp.265-288.
Eacott, S., 2015. Educational leadership relationally: A theory and methodology for educational
leadership, management and administration. Springer.
Efferin, S. and Hartono, M. S., 2015. Management control and leadership styles in family
business: An Indonesian case study. Journal of Accounting & Organizational Change.
11(1). pp.130-159.
Frich, J. C., and et.al., 2015. Leadership development programs for physicians: a systematic
review. Journal of general internal medicine. 30(5). pp.656-674.
Gołuchowski, J. and Koohang, A., 2015. Leadership, trust, and knowledge management in
relation to organizational performance: Developing an instrument. Online Journal of
Applied Knowledge Management. 3(2). pp.19-35.
Hallinger, P. and Chen, J., 2015. Review of research on educational leadership and management
in Asia: A comparative analysis of research topics and methods, 1995–
2012. Educational Management Administration & Leadership. 43(1). pp.5-27.
Jefferies, R., and et.al., 2016. Leadership and management in UK medical school
curricula. Journal of health organization and management. 30(7). pp.1081-1104.
Jeon, Y. H., and et.al., 2015. Cluster randomized controlled trial of an aged care specific
leadership and management program to improve work environment, staff turnover, and
care quality. Journal of the American Medical Directors Association. 16(7). pp.629-e19.
Online
Big five personality model. 2019. [Online]. Available through:
<https://www.tutorialspoint.com/individual_and_group_behavior/big_five_personality_
model.htm>
Situational Leadership. 2016. [Online]. Available through:
<https://www.cliffsnotes.com/study-guides/principles-of-management/leadership-and-
management/situational-approaches-to-leadership>
9
Books and Journals
Bird, A. and Mendenhall, M. E., 2016. From cross-cultural management to global leadership:
Evolution and adaptation. Journal of World Business. 51(1). pp.115-126.
Chang, Y. Y., 2016. Multilevel transformational leadership and management innovation:
Intermediate linkage evidence. Leadership & Organization Development Journal.
37(2). pp.265-288.
Eacott, S., 2015. Educational leadership relationally: A theory and methodology for educational
leadership, management and administration. Springer.
Efferin, S. and Hartono, M. S., 2015. Management control and leadership styles in family
business: An Indonesian case study. Journal of Accounting & Organizational Change.
11(1). pp.130-159.
Frich, J. C., and et.al., 2015. Leadership development programs for physicians: a systematic
review. Journal of general internal medicine. 30(5). pp.656-674.
Gołuchowski, J. and Koohang, A., 2015. Leadership, trust, and knowledge management in
relation to organizational performance: Developing an instrument. Online Journal of
Applied Knowledge Management. 3(2). pp.19-35.
Hallinger, P. and Chen, J., 2015. Review of research on educational leadership and management
in Asia: A comparative analysis of research topics and methods, 1995–
2012. Educational Management Administration & Leadership. 43(1). pp.5-27.
Jefferies, R., and et.al., 2016. Leadership and management in UK medical school
curricula. Journal of health organization and management. 30(7). pp.1081-1104.
Jeon, Y. H., and et.al., 2015. Cluster randomized controlled trial of an aged care specific
leadership and management program to improve work environment, staff turnover, and
care quality. Journal of the American Medical Directors Association. 16(7). pp.629-e19.
Online
Big five personality model. 2019. [Online]. Available through:
<https://www.tutorialspoint.com/individual_and_group_behavior/big_five_personality_
model.htm>
Situational Leadership. 2016. [Online]. Available through:
<https://www.cliffsnotes.com/study-guides/principles-of-management/leadership-and-
management/situational-approaches-to-leadership>
9
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