(Solution) Leadership and Management - Assignment
Added on 2021-04-16
17 Pages4238 Words23 Views
Leadership ManagementProfessional DevelopmentLanguages and Culture
|
|
|
Running Head: Leadership1Leadership and ManagementCW1: The Work Place ProjectReported By: Date of Submission: Word Count:
Leadership2ContentsBiography:...................................................................................................................................................3Interview questions:....................................................................................................................................4Introduction:...............................................................................................................................................6Argument 1..................................................................................................................................................7Argument 2................................................................................................................................................13Argument 3................................................................................................................................................14Conclusion:................................................................................................................................................16References:................................................................................................................................................17
Leadership3Biography:Mr. Ammar Hilal has been appointed as general manager of The Fairmont Dubai since July 2017. He is appointed to handle complete operations conducted by the hotel, performance and strategic directions in association with the overall brand strategy for the purpose of delivering exceptional results in the Hotel. Fairmont is located in the heart of Dubai, and includes, 394 guest rooms and suites, as well as 94 residences and 94 offices. Mr. Ammar possess experience of 30 years in leadership in luxury brands of hotels established in Germany, Thailand, Egypt, United States, United Kingdom, China, Mauritius, Turkey and the UAE. Before appointed in Fairmont, he worked as general manager in the Sofitel Dubai Downtown. Heholds an Associate Degree in Food & Beverage Operations and an Associate Degree in Culinary Arts from the German Chamber of Commerce. He also attended the General Manager's Program at Cranfield University, England and the General Manager's Program at Cornell University, USA.
Leadership4Interview questions:1.What is your present working position in The Fairmont Dubai? I am appointed as general manager of the Hotel.2.What are your responsibilities in the Hotel? I am appointed for conducting overall operations of the hotel, and also for ensuring best performance and strategic directions in association with the overall brand strategy. I am also responsible for ensuring professional and high class experience to the guests visit in our hotel by actively fulfilled their needs and forestalls their unstated needs. It’s my obligation to ensure strong relations with the guests. 3.Changes occurred in the hotel business in comparison of previous year business? Last few years witnessed number of changes in the hotel industry, as competition increases because number of hotels opened in the Dubai. Presently, main markets for hotel industry are Saudi Arabia, GCC, UK, Australia, Germany and France. 4.What is your leadership style at present stage?Basically, leadership style is the concept which provides direction for implementing the plan and in present work environment it is not possible to follow any particular style of leadership. However, definitely there is no scope of autocratic leadership. 5.Major challenges related to hotel industry?There are number of challenges and the biggest challenge is customer satisfaction. Now, customers expect best services for the price they pay and there is no scope of mistake. Therefore, it is considered as biggest and most difficult challenge for any entity engaged in hospitality industry.6.What is the biggest challenge face by the leaders in the present world?Management of staff and align their goals with the organization is the biggest challenge. In this technological world, it is difficult to retain the best talent in the organization and achieve their personal and career goals with the goals of the organization. 7.Which characteristic of the leadership is the most important characteristic which must be possessed by every leader? Clarity on objectives and strong determination to achieve that objective is the most important trait off every leadership and this trait must be possessed by all leaders.
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Individual Reflectionlg...
|7
|1642
|454