Leadership and Management Assignment (Doc)

Added on - 21 Apr 2020

  • 22

    pages

  • 5693

    words

  • 2

    views

  • 0

    downloads

Showing pages 1 to 6 of 22 pages
Running Head:LEADERSHIP AND MANAGEMENTLeadership and ManagementStudent’s name:Name of the university:Author’s note
1LEADERSHIP AND MANAGEMENTTable of ContentsIntroduction......................................................................................................................................4Task1................................................................................................................................................4Stakeholder relationship management.............................................................................................41. Research: Strategic relationship management and analyze its importance in facilitating changeor innovation in a business environment.........................................................................................42. Explain at least three consequences of poor relationship management skills on developing andgaining support and cooperation on business decisions in your identified New Zealand business.53. Compare and contrast the characteristics of at least three stakeholder relationship managementtechniques appropriate to your identified business..........................................................................64. Evaluate how each technique when applied, develops, motivates and gains support andcooperation on business decisions...................................................................................................7Task2................................................................................................................................................7Change and Communication............................................................................................................7a. Two reasons for the need for the change.....................................................................................7b. Two short-term benefits of making the change...........................................................................9c. Outline of at least two long-termbenefits of making the change................................................9Task Three.....................................................................................................................................10Innovation and Communication....................................................................................................10a. Outline of at least two reasons for the need for the innovation.................................................10b. Outline of at least two short-term benefits of making the innovation.......................................11c. Outline of at least two long-term benefits of making the change..............................................12Task Four.......................................................................................................................................12
2LEADERSHIP AND MANAGEMENTStakeholder's Engagement, Self and Staff Motivation and innovation.........................................121. Outline at least two ways stakeholders can assist and participate in the change or innovationproject............................................................................................................................................122. Outline at least two strategies the organisation will use to motivate all stakeholders by keepingthem informed during the process.................................................................................................133. Outline at least two strategies the organisation will put in place to support and motivate staffseeking help and explanation concerned with the change.............................................................144. Outline at least two strategies the organisation will use to motivate staff by seekingstakeholder feedback.....................................................................................................................145. In maintaining stakeholder engagement assess.........................................................................15a. At least two strategies managers can use to assist stakeholders to participate fully in thechange............................................................................................................................................15b. Two strategies managers can use to keep all stakeholders informed during the process..........15c. at least two strategies managers can put in place to support staff seeking help and explanationover concerns with the change.......................................................................................................16d. At least two strategies managers can use to seek stakeholder feedback....................................166. In maintaining self and staff motivation, assess........................................................................17a. Two strategies managers can use to assist staff acceptance of change or innovation...............17c. Two strategies managers can use to ensure self-motivation and self-development during thechange............................................................................................................................................18d. Two strategies managers can use to monitor staff motivation during the period of change.....18Conclusion.....................................................................................................................................19Reference List................................................................................................................................20
3LEADERSHIP AND MANAGEMENTIntroductionIn this study, the main focus will be on the leadership and management. Leadershipstrategy is needed in order to increase the productivity of the organisation and making thesmooth flow of the organisation (Renz, 2016). In this study, there are four aspects have beengiven to analyse. In the first part of the study, the main focus has been on the stakeholderrelationship management and the second section of the study focuses mainly on change andcommunication. In addition, the third part of the study focuses mainly on the innovation andcommunication. Moreover, the fourth part of the study focuses on the self n staff motivation andinnovation. In order to continue the study, Fonterra organisation has been chosen and it is in thedairy industry. In the New Zealand, Fonterra is one of the famous organisations in dairy sector(Fonterra.com.nz, 2017). Moreover, in Fonterra organisation, Human Resource department hasbeen chosen for the change and HR department is very important for any organisation.Task1Stakeholder relationship management1. Research: Strategic relationship management and analyze its importance in facilitatingchange or innovation in a business environmentStrategic relationship management or the stakeholder relationship management is one ofthe most important aspects of the present day business scenario. Fonterra in New Zealand is afamous dairy product industry which is also no exception. Maintaining a good and healthyrelationship with the customers is very much essential in bringing about innovation andsustainability in the business organization (Shymko & Roulet., 2017). If the customers are
4LEADERSHIP AND MANAGEMENTsatisfied with the service they may suggest for many new and better improvements that they arelooking for in the organization. The consequences of poor relationship management can havemany harmful impacts on the entire business (Kim & Krishna., 2017).2. Explain at least three consequences of poor relationship management skills ondeveloping and gaining support and cooperation on business decisions in your identifiedNew Zealand business.Lack of proper coordinationThere has to be the feeling of mutual understanding among each and every employeeworking within an organization. If there is no transparency among the employees then, they willnaturally be hesitant in sharing any information with each other. This will hamper the overallproduction of the Fonterra Company in the long run (Bell & Roebuck 2015).Frequent leaves from work leading to the lack of proper disciplineIf there is a lack of proper relationship management, then all the stakeholders includingthe employees will have no regard for any kind of rules and regulations set by the company. Thiswill happen because either the employees will misunderstand their superiors or vice versa. Apartfrom this the employees will also have several conflicts within them and will resent each other’scompany. As a result of which they will take leaves and avoid coming to office. This willhamper the production a great loss of a strong customer baseLoss of customer baseIf there is the lack of a proper customer relationship management then the process ofcustomer retention will be a big problem. However, the customers are always looking for some
5LEADERSHIP AND MANAGEMENTadditional benefits like good behavior, friendliness of the staffs, and timely delivery of theproducts. If all these are absent from the side of the company, the customers will be dissatisfiedand will easily switch over to other companies (Kim & Krishna., 2017).3. Compare and contrast the characteristics of at least three stakeholder relationshipmanagement techniques appropriate to your identified businessAim to build strong relationshipFonterra Company must try to build a very strong relationship with all the stakeholdersby sharing with them the vision of the company (Good, Borba & Maragno., 2015). In order toencourage them, the stakeholders are to be given a view of what success would look like in thelong run. However the company must also take care of the privacy. This can so happen that someof the stakeholders might give away the valuable business tips to other competitors.Seeking advice and attention from positive stakeholderThe company must try and seek attention from the stakeholders who are more positiveand can influence the business in a better way. Peer learning and peer influence can also be usedas a part of the stakeholder relationship management techniques. Meeting with the keystakeholders regularlyHolding meetings with stakeholders on a regular basisMeeting with the key stakeholders on a regular basis will help to gain a lot of informationabout their concerns and also taking into account the important tips that they might like to share(Jarle et al .,2014). The same can then be incorporated into the business for improving theperformance. Fonterra can hold regular meetings with the local farmers or the veterans so that
desklib-logo
You’re reading a preview
card-image

To View Complete Document

Become a Desklib Library Member.
Subscribe to our plans

Download This Document