Leadership and Change Management - Analysis of Organizational Change in EPLUS

Leadership and
Change Management

Table of Contents
TASK 1......................................................................................................................................3
Introduction............................................................................................................................3
TASK 2......................................................................................................................................3
Investigation of case scenario to identify problems that are faced by the company which
change process will have to address.......................................................................................3
Discussion of the links between leadership, culture, power and politics...............................5
TASK 3......................................................................................................................................6
How change is designed and implemented to solve problems...............................................6
Multinational nature of organizational change and different types of change.......................8
Change management theory...................................................................................................9
Reflect on leadership and cultural issues, internal politics and employee engagement and
organizational development..................................................................................................10
TASK 4....................................................................................................................................10
Conclusion............................................................................................................................10
TASK 5....................................................................................................................................11
Recommendation..................................................................................................................11
REFERENCES.........................................................................................................................13

TASK 1
Introduction
Performance management refers to an ongoing process of communication between the
employee and the supervisor so as to facilitate the attainment of strategic objectives of the
organization (Holten, Hancock and Bøllingtoft, 2019). The aim of the report is to investigate
a situation of organizational change, analyzing ample number of causes, organizational as
well as social consequences. The report is based on the case study of a civil engineering firm
EPLUS that is headquartered in Singapore and has involved in many public project works
such as long-term construction contracts i.e. Benjamin Shears Bridge and The Henederson
Wave that the company has worked for by bidding successfully. Currently, the company is
facing challenges that includes failure to bid certain projects, resource allocation to HR
Management are absurd, poor performance management among different project managers
and hence forth. Key issues that are identified in case scenario are poor performance
management, improper training, ineffective training budget, poor selection criteria,
ineffective allocation of resources, slow as well as sloppy flow of communication, chaos in
organizational culture and many more.
The report covers analysis of problems that are faced by the company which change
process needs to address, link among leadership, culture, power and politics with effects on
the company. It also covers how change programme might be designed along with
implemented to solve problems that are identified.
TASK 2
Investigation of case scenario to identify problems that are faced by the company which
change process will have to address
The main task of the performance management is to identify the issues in the organization
relating to the disrupted performance and taking corrective measures to mitigate those issues
so as to ensure smooth running of the organizational operations (Tian and Huber, 2019). In
this case study, according to the lead member of the Tendering team, Alan Yee, the firm is
focusing on the performance management but is placing little attention on the management of
human resources that is causing lack of motivation to work in the human resources.
Consequently, the company is facing dissatisfaction from the companies due to their
complaints regarding errors and inconsistencies of construction staff due to which its project

costs are increasing and returns are decreasing. Mentioned below are some problem faced by
EPLUS which change process needs to address:
 Poor performance management – The project managers in EPLUS are appointed
casually and their selection criteria is mainly based in who was free at that time. Due
to the poor selection criteria, the project managers have randomly chosen the staff
without judging their ability to handle the big construction project. This has resulted
in hindered staff development due to their inability to excel in the prominent projects
(Morin, 2018). The project managers are not able to decide the performance standards
for different projects such as the upcoming project that the company is likely to
bidding for i.e. to build a new highway connecting the city and the Changi Airport
Terminal 5.
 Failure to bid projects: It is analysed that EPLUS is facing issue of failure in biding
certain projects as every one in the company are struggling to support ideas and views
of each other. The company has come close to missing important tender deadlines. It
is due to pressurized time constraints among employees, poor coordination and
cooperation among different project managers, lack of strategic important and focus,
manual repetitive practices and varied workforce.
 No proper training – Initially the staff of the company was mainly comprised of
qualified and skilful civil engineers but now the staff of company is consisted of
casual employees who are not trained properly that could result in accidents that had
not happened ever before as the company has a ‘Zero Accident’ record. So, the
responsibility of the project manager is to ensure close supervision as the staff is hired
on project basis so as to cut the project costs to earn more returns. It is a time-
consuming process.
 Ineffective training budget – Training budget involves the allocation of direct and
indirect costs to be allocated for training and development to the casual employees to
design, develop and evaluate the employee training. In case of EPLUS, it has cut the
training budget so as to reduce the labor costs and is providing training only to fulfill
the minimum requirements to comply with law.
 Ineffective allocation of resources – In EPLUS, there is very small HR department
and resource allocation to human resource management is almost absurd. For big
projects, project managers are not allocated qualified resources that causes serious
issues for the company to perform operations promptly. The Human resource