Leadership and Change Management in Mid-Staffordshire NHS Trust

Running head: LEADERSHIP AND CHANGE MANAGEMENT
Leadership and change management
Name of student
Name of University
Author note

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LEADERSHIP AND CHANGE MANAGEMENT
Table of Contents
Introduction......................................................................................................................................3
Organizational overview..............................................................................................................3
Stakeholder analysis........................................................................................................................4
Sources of power held by the stakeholders..................................................................................5
Identification and analysis of the drivers for change using Kotter’s 8 Step methodology..............6
Kotter’s 8 step model...................................................................................................................6
Leadership approaches responsible for changes..........................................................................9
Identify and evaluate the barriers to change..................................................................................11
Conclusion.....................................................................................................................................13
References......................................................................................................................................13

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LEADERSHIP AND CHANGE MANAGEMENT
Introduction
The report is prepared to discuss the various aspects of leadership and change
management at the health and social care organization named Mid-Staffordshire NHS Trust in
United Kingdom. The health and social care organization has managed two hospitals in
Staffordshire, England and even has provided the best quality care services to the people all over
UK for a long time. The organization manages two hospitals including the Stafford Hospital and
Cannock Chase hospital with 3560 beds and 115 beds respectively. There are more than 320000
people who are provided with services by the hospital and this has improved their health and
well-being (Shekelle et al. 2013).
Organizational overview
Mid-Staffordshire NHS Trust has undergone significant changes and improvements in the
last few years, because there have been reports regarding the excess death statistics in the final
prepared Healthcare commission report. Due to this, the company’s reputation deteriorated and
the Foundation Trust’s status was de-authorized as well. Based on various researches conducted
and enquiries, it was found that the trust would get dissolved and most of the staffs would be
transferred to the North Staffordshire Trust to ensure that the emergency services could remain
open and the consultant dependent services should move to the University hospital
(Midstaffs.nhs.uk 2018). Other changes that were made with the help of proper leadership
included recruiting the permanent replacements for making sure that the elective surgeries could
be stopped during that time and more focus should be placed to focus on the utilization of
resources on emergency care. The cost of changes incurred over £300m, and the remaining

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amount of money was used to renovate the A&E department at the NHS trust to prevent issues
like overcrowding, long queue and lack of space for filling the patients (Mendenhall et al. 2014).
Stakeholder analysis
The stakeholders are the individuals who are concerned with the management and
functioning of the organization at various levels such as investors or shareholders, employees,
customers, customers and suppliers of the organization. Knowledge could be used as power to
produce the best quality services and at the same time, facilitate the management of intellectual
capital for gaining a competitive edge over its competitors. The stakeholders hold different kinds
of power and responsibilities at various levels of the organization to ensure that the team
members, individuals working at the NHS trust and various departments could possess enough
knowledge and information to advance the interest of the organization with ease and
effectiveness (Goetsch and Davis 2014). The stakeholders are also responsible for controlling the
resources as power and furthermore enable proper availability, accessibility and utilization of
resources to ensure that the issues regarding resource scarcity can be overcome. The managers
are other stakeholders who play integral part in managing the workforce and make decisions and
due to this, they hold the most responsibilities and power to resolve the cultural differences and
even maintain successful business functioning. Some stakeholders do hold the power of forming
effective networks as power and manage accessibility to information, furthermore assist in
proper resources’ utilization and making decisions accurately for the business benefits at Mid-
Staffordshire NHS Trust. Thus, it could be clearly understood that the stakeholders in business
hold enough power and authority to manage changes within the organization and bring out
positive outcomes in terms of enhanced service delivery, better customer satisfaction, higher
revenue generation and competitive advantage in business too (Van der Voet 2014).