Leadership Communication in Beans 'N Cream Coffeehouse

 
Leadership communication
in Beans 'N Cream
Coffeehouse
Student id:

Introduction
 Discuss the coffee shop and visit experience
 Demonstrates the modes of communication of
leader to influence the customers
 Presents the leader challenges
 Recommended different strategies related to the
leadership communication
 Discuss the conclusion

Modes of communication of leader to influence the customers
 Listen actively
 Avoid negative questions
 Have an open mind
 Replace ego with empathy (Ruben, & Gigliotti,
2016).
 Speak to groups as individuals:
 Use positive instead of negative statements
(Boies, Fiset, & Gill, 2015).