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BUS 5021 Leadership Styles in Business Report
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Leadership Styles in Business Report (BUS 5021)
Added on 2020-05-28
BUS 5021 Leadership Styles in Business Report
Leadership Styles in Business Report (BUS 5021)
Added on 2020-05-28
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Running head: LEADERSHIP IN BUSINESSLEADERSHIP IN BUSINESSName of the StudentName of the universityAuthor’s note
1LEADERSHIP IN BUSINESSExecutive summaryThis report aims to examine the leadership styles of Mr. James Duffet who had been working as a clientcare manager in Wellington and Simcoe Branch, Royal Bank of Canada, for the past 15 years. Mr. Duffethad been chosen for the interview for his unique leadership style's that had helped him to thrive in thisorganization, in spite of having no business degrees. The research draws attention towards his ability tocater to the employees and the company's well being, by practicing a transformational kind of leadership.The person believes in providing open space and opportunity to the employees in order to welcomeinnovative ideas and to avoid corporate bureaucracy. Due to his dedication to the workplace and hispopularity among the employees, Mr. Duffet was being honored with the silver award at RBC's TorontoMarket annual RBC Performance Gala. He had recommended certain factors in order to achieve the shared goals of the followers and theleaders:-Open communication with the employees.Positive attitude towards organizational changes.Development of strong interpersonal relationships with the employees.Giving them authority after proper training.Maintaining transparency and honesty between the employees and the employers.Appreciating the employees on their success.Finally his leadership styles have been assessed by the feedback from the employees.
2LEADERSHIP IN BUSINESSTable of ContentsBiography of Mr. James Duffet....................................................................................................................3Background of the company........................................................................................................................4Reasons for choosing Mr. James Duffet......................................................................................................4Leadership qualities.....................................................................................................................................5Motivation and Empowerment.....................................................................................................................6Personality and Loyalty................................................................................................................................8Assessment of the leadership styles............................................................................................................8Conclusion...................................................................................................................................................9References................................................................................................................................................10Appendix....................................................................................................................................................11Interview questions................................................................................................................................11
3LEADERSHIP IN BUSINESSBiography of Mr. James DuffetJames Duffet had been working as a client manager in Wellington and Simcoe Branch, Royalbank of Canada, for the past 15 years. He is accountable for providing quality service to the customers aswell as accomplishment of the branch. Mr. Duffet belongs to Nova Scotia. He was born and brought up ina religious family; He did his bachelor’s degree in theology and completed his masters in Divinity from theUniversity of Toronto. He was honored with the silver award at RBC's Toronto Market annual RBCPerformance Gala, for his outstanding contribution in the company as a client manager. Background of the companyIt is a multinational financial service company and is the largest bank in Canada. The bankprovides services to about 16 million clients, having over 80,000 employees across the world ("CanadaBanking, Investing, and Insurance - RBC", 2018). This bank is one of the leading, diversified, financialbanking services in North America. It assists in giving commercial as well as personal banking, insurance,wealth management, capital market products, investor services on a global basis. RBC serves personal,public sector and the institutional clients by their offices in Canada, United `States and 35 other countries("Canada Banking, Investing, and Insurance - RBC", 2018). The main purpose of this company is to helpthe clients and the communities flourish and proper. Their vision is to become one of the world's mosttrusted and successful financial institutions. RBC holds a strong place in the market in its all five segments namely the personal andcommercial banking, wealth management, Investor and treasure services and capital markets andinsurance. RBC is capturing the market with its growing dividend and is considered as a soundinvestment for the quality value, dividend growth investors with its extended investment horizon. Thebanking culture of this company is protected and is conservative ("Canada Banking, Investing, andInsurance - RBC", 2018). RBC is the second largest stock holder among the other banks. It is also thelargest bank in the market capitalization and is neck- to neck with the other Td banks, considering theassets. As reported from the fiscal first quarter financial reports of 2017, there had been a dramatic
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