Leadership in an Organization: Issues and Solutions

Running head: LEADERSHIP
Leadership
Name of the Student
Name of the University
Author Note

1LEADERSHIP
The issues of the company are that they have not updated their system in a proper
manner that will help in dealing with the customers in an efficient way. The lounge area for
the customers have been renovated in the recent times but it does not benefit the customers in
efficiently solving the issues that are related to their cars. Another major issue within the
company is the factor of hygiene and cleanliness is not being maintained and the delivery of
the service is often being delayed to the customers due to the attitudes among the staffs
(Herrmann & Felfe, 2014). The company had a faulty leadership technique that has led to the
misusing of the behaviour within the work floor. The lack of string leadership within the
company has led to the increase in the level of theft among the employees who have to
deliver the services to the customers in the best possible manner (Williams, 2013).
Bill needs to take the decisions effectively so that it can help in providing solutions to
the issues that were being faced by the employees. The first thing is that he needs to arrange a
meeting with the employees so that a consensus can be reached regarding the main problems.
Afterwards, the majority of the votes towards the problem needs to be assessed so that viable
solutions can be provided so that the problem can be mitigated within the organization
(RodriGues, MartiNez & Herrera, 2013). The problems that are present in the organization
needs to be analysed through the facts that are present so that it can help in understanding the
core reason of the problem. This will allow Bill in getting a proper view of the problems that
are present within the organization. The last part of the model is that the solution needs to be
communicated in an effective manner with the employees so that it can help in mitigating the
problem efficiently (Williams, 2013).
The services of the company needs to be provided in a defect free manner so that the
customers can be attracted towards the organization. It can be done by understanding the
level of problem that the customers have with respect to their cars so that proper solutions can
be identified. This will help in providing the services in an efficient way. The employees