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Leadership and management for service industries INTRODUCTION 3 TASK 13 P1) Different classical management theory 3 P2) Different leadership styles in context of service industries 5 P3) Review of man

   

Added on  2021-02-20

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Leadership andmanagement for serviceindustries
Leadership and management for service industries INTRODUCTION 3 TASK 13 P1) Different classical management theory 3 P2) Different leadership styles in context of service industries 5 P3) Review of man_1

Table of ContentsINTRODUCTION ..........................................................................................................................3TASK 1 ..........................................................................................................................................3P1) Different classical management theory............................................................................3P2) Different leadership style in context of service sector ....................................................5P3) Review of management and leadership style ..................................................................6TASK 2............................................................................................................................................7P4) Internal and external factors that have influence on management styles and structures.7TASK 3..........................................................................................................................................8P5) Current management and leadership hard and soft skills................................................8P6) Future management and leadership skills......................................................................10TASK 4..........................................................................................................................................11P7) Comparison and contrast between different service industry........................................11CONCLUSION .............................................................................................................................14REFRENCES.................................................................................................................................14
Leadership and management for service industries INTRODUCTION 3 TASK 13 P1) Different classical management theory 3 P2) Different leadership styles in context of service industries 5 P3) Review of man_2

INTRODUCTION Leadership is the ability of an individual to influence, motivate and guide its followers oremployees or other member of organisation to improve their performance for achieving desiredobjectives. Management is a process through which all the activities of organisation are properlycoordinated which facilitates proper planning, controlling and directing of different resource andtasks of organisation (Sibarani and et. al., 2015). Management and leadership plays a importantrole in management and enhancing of talent and creativity in hospitality and tourism sectorsthrough providing proper direction and guidance to employees. For this assignment organisationselected is, Trail finders which is a British travel company having its headquarter in London,England (United kingdom). It basically a travel and tourism company having specialisation intailor-made travel worldwide including Australia, New Zealand, North & South America, Asia &Africa (Weitlaner and Kohlbacher, 2015). This report includes classical management theoriesand leadership style and also explore the factors that influence different management styles andstructures in a service industry. This project also assess or evaluates the current and futuresleadership and management skills and also provide a comparison between different servicesector.TASK 1 P1) Different classical management theoryManagement theories provides a set of general rules that guide the mangers to properlyoperate or mange an organization and its employees and resources. These theories provideassistance or a framework to employees to effectively relate to the business goals and implementdefective means to achieve the desired goals. Classical management theory is a category ofmanagement which focus around maximising production. It is the oldest management theorywhich focus on operations and creation of standards to increase production through providingrewards and better compensation to high performing employees to motivate them or to enhance
Leadership and management for service industries INTRODUCTION 3 TASK 13 P1) Different classical management theory 3 P2) Different leadership styles in context of service industries 5 P3) Review of man_3

their performance (Elqadri, 2015). The different types of classical management theory which canbe adopted by Trail finders to properly mange talent its organisation are described below: Scientific management theory- This theory is given by Fredrick Taylor and its main aimis to improve economic efficiency and productivity, thus the main focus of scientificmanagement theory is on minimizing waste and reducing operation time to increase theoverall performance of a firm. Scientific theory emphasis on cooperation anddevelopment of each and every employee to its greatest efficiency and prosperity toachieve the goals on time thus, Trail finders can make use of this theory to enhance thecreativity and talent of its employees (Hillen and et. al., 2017). Use of some better andmore creative scientific method can be made to attract more customers trough providingbetter satisfaction. Scientific management theory is made by mangers to providemotivation to employees to enhance their talent and creativity through providing rewardsand other monetary benefits for better performance.Administrative management theory- This theory is developed by Henri Fayol to find outa rational way to design an organisation as a whole. Administrative theory is used toimplement a formalize administrative structure in organisation to clear define role andresponsibility all employees to reduce the chance of confusion and chaos to provide abetter and creative atmosphere to employees to enhance their creativity. This theory canbe implemented by mangers of Trail finders to make its employees more discipline andcoordinate through providing proper guidance and information about their role andresponsibility in achievement of organisational objective. This will also provide acommunication channel between manger and employees thus, reduce the chance ofconfusion and conflicts therefore provide internal motivation to employees to enhancetheir creativity and skills. Bureaucracy Theory- This theory provides a basis for systematic formation of anorganisation and is designed by mangers to ensure the efficiency and economiceffectiveness. Bureaucracy theory provides an ideal model for management andadministration through bringing powers of organisation structure into focus. Thismotivation theory can be used by Trailfinders to emphasis on formal authority systemsand to brings unity and efficiency in organisation. Bureaucracy theory provides afoundation for scalability and encourages specialisation and creativity in employees
Leadership and management for service industries INTRODUCTION 3 TASK 13 P1) Different classical management theory 3 P2) Different leadership styles in context of service industries 5 P3) Review of man_4

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