Leadership and Management: Inefficient Leadership and its Impact upon Workforce

This essay discusses the impact of inefficient leadership on the workforce of British Airways. It also highlights the importance of management and leadership in a business organization and various leadership styles that can be implemented in the workplace. The essay further provides recommendations to improvise and enhance the current scenario of the organization as well as prevent issues or challenges faced by the workforce in the workplace. It also discusses the importance of equality and diversity in promoting a level of equality for all individuals in the workplace.

Leadership and
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK ..............................................................................................................................................3
Inefficient Leadership and its impact upon workforce...............................................................3
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Management is determined as systematic procedure taken into consideration in order to
get operations and activities done by workforce engaged in a workplace. For instance, it further
facilitates in ensuring effective and efficient completion of determined tasks and practices.
Management is basically determined at achievement of organisational goals and objectives.
Leadership is defined as practice of leading a team or group making up a workforce in an
organisation. Representatives engaged in leadership practice are aimed at directing, guiding, and
influencing employees towards completion of specific goals. Primary and major responsibility of
leaders is to encourage entire workforce or team in order to initiate efforts with best of their
potential towards completion of operations and activities carried out in workplace. British
Airways is a huge business organisation engaged in providing services in airline industry. The
respective company has been established and headquartered in London, United Kingdom. It has
been considered as second-largest business organisation in UK, after easy jet. This report essay
will be comprised of insightful information and knowledge of management and leadership issues
or challenges faced by respective organisation (Bush, Bell and Middlewood, 2019). Furthermore,
it will be including role of management and leadership in development of a business
organisation. It will further highlight various management styles and different leadership
approaches taken into consideration in order to be implemented in a workplace. Therefore,
recommendations will be further provided in order to improvise and enhance current and existing
scenario of respective organisation as well as prevention of issues or challenges faced by
workforce in workplace.
TASK
Inefficient Leadership and its impact upon workforce
British Airways is among leading companies in UK, engaged in providing airline services
to customers. For instance, respective organisation is operating with huge connectivity all around
the globe with enormous number of routes served to customers. It was founded in 25 August,
1919 in the name of Aircraft Transport and Travel Limited which further changes into British
Airways in the year 1974. Being a large scale organisation, a huge workforce is engaged in
carrying out operations and activities in workplace of respective organisation. As a result of
operating in dynamic business environment, management representatives of respective

organisation are determined at designing and implementing efficient strategies in order to cope
up with changes in business environment. It further facilitates in carrying out operations and
activities in an efficient manner with elimination of errors or deviations occurring in workplace.
Efficient management and leadership practices and activities plays a crucial role in managing
operations and activities being carried out in workplace. Moreover, it further contribute towards
development of positive and productive working environment (Golensky and Hager, 2020).
Management and Leadership has a huge importance in an business organisation in order
to ensure efficient completion of business operations and activities. For instance, it further
facilitates in encouraging and managing workforce to perform assigned tasks and responsibilities
in an efficient manner. Management is determined at improvisation and enhancement of various
factors engaged with core operations including Strategic Planning, Setting up of standards,
Controlling, etc. On the other hand, leadership contributes values towards communication,
engagement of employees, vision, etc. which further results in completion of determined tasks
and activities in order to accomplish defined goals and objectives. Representatives engaged in
leadership practices are aimed at motivating workforce according to need and requirement of
particular situation. An efficient leader always looks out for individual development of
employees and organisation altogether. There are several key factors for efficient management
and leadership development in a workplace of business organisation. It initially starts with
understanding of need and requirement of leadership in a workplace in order to identify and
determine effective dimensions of a leadership model. For instance, it includes analysing
working environment of a workplace with consideration of operations and activities carried out
in the same (Alchin, Arthur and Woodrow, 2019). It will facilitate in identification of need of
leadership in that particular workplace. It is succeedingly followed by another key factor which
involves providing employees with clarity in roles and responsibilities in their assigned tasks.
Skill development and training must be taken into consideration in order to ensure individual
development of employees according to their areas for improvement. In addition to that,
maintaining open and effective communication in workplace among employees in order to
enhance co-ordination and collaboration in carrying out operations and activities in an efficient
manner. Therefore, all these positive initiatives further contributes towards overall development
and growth of business organisation.

Representatives engaged in Management and Leadership practices are need to be
comprised of various personal skills and abilities in order to ensure efficient completion of
activities and practices. For instance, these skills and abilities include effective communication,
problem-solving, mentoring, decision-making, integrity, dependability, etc. In addition to that,
these personal and interpersonal skills facilitates in encouraging individuals to carry out business
operations in order to accomplish goals and objectives of respective organisation. Furthermore,
an efficient leader or manager with these personal skills results in being an example for
workforce. Therefore, all these skills and abilities of a manager or leader lead to influence
employees according to particular situation (Karatepe, Aboramadan and Dahleez, 2020).
There are various determined leadership style that could be taken into consideration to be
implemented with workplace according to need and requirement of workplace. For instance, it
includes Autocratic Leadership, Democratic Leadership, Laissez-faire Leadership, and
Paternalistic Leadership.
Autocratic Leadership is determined as leadership style in which a leader centralises
decision-making authority to himself without delegating to other levels. For instance,
representative engaged in leadership practices in this style is aimed at assigning giving order to
employees without engaging them in decision-making practices. An autocratic leader is
determined at close supervision, commanding order from superiors, and specific direction.
Designing strategies and decision-making practices are considered by leader alone as he believes
that his decisions are most suitable and appropriate. Moreover, It further facilitates in quick
decision-making, executing action, as well as unity of direction in carrying out operations and
activities in workplace. Furthermore, it sometimes results in being a major issue in workplace as
it eliminates effective employee engagement in workplace.
Referring to respective organisation, implementation of this leadership approach will
directly affect working environment in workplace. For instance, it includes centralisation of
authority which directly neglects delegation of authority to subordinates in carrying out
operations and activities in a workplace. It further results in being a barrier in development of
sense of belongingness in employees towards respective organisation (Karami-Akkary and
Hammad, 2019). Moreover, positive impact of this leadership would be less time taken in
decision-making as it involves single individual engaged in designing and developing strategies
to be implemented in workplace. Furthermore, it lacks various different ideas and suggestions

that could be acquired by considering discussion with other employees in workplace. On the
other hand, employee engagement often result in consideration of most suitable and appropriate
ideas and strategies to implemented in order to cope up with current situation. Therefore, this
leadership style often results in various situations of manipulative practices with employees
enraged in workplace (Tortorella, and et. al., 2018).
Participative leadership style is also determined as democratic leadership style. For
instance, this particular leadership style facilitates in delegation of authority to subordinates
according to their roles and responsibilities in carrying out business operations. Moreover, it is
further determined at encouraging employees in order to be engaged in decision-making
practices carried out in order to develop efficient strategic planning. Employees or workforce of
a business organisation is allowed to express their ideas and opinions over a specific matter or
topic in order to consider most suitable and appropriate out of them. In addition to that, it results
in providing with better and creative ideas and suggestions in order to ensure increasing
efficiency and productivity in workplace. Furthermore, it contribute towards enhancement of co-
ordination and collaboration of employees in carrying out assigned tasks and activities in
workplace (De Oliveira, Cavazotte and Alan Dunzer, 2019). Therefore, positive initiative of
employee engagement taken into consideration in this leadership style lead to high motivation in
employees as well as reduction of employee turnover.
Referring to respective organisation, Democratic leadership style facilitate in efficient
employee engagement in workplace. For instance, as respective organisation is currently facing
various different issues and challenges related to management and leadership practices,
Participative leadership style will be a positive initiative towards the same. Moreover, It will
allow employee to express their issues and problems faced by them in order to be cured and
taken into consideration by leaders in order to improvise as well as enhance current scenario. In
addition to that, prevention of these issues and challenges will further result in satisfied
employees in workplace which further contribute towards development of positive working
environment. Furthermore, a satisfied employee is always observed with initiation of additional
efforts towards completion of assigned tasks and activities in order to achieve organisational
goals and objectives. Therefore, implementation of democratic leadership style will result in a
positive impact upon workplace as well as initiative executed towards elimination of issues and
challenges faced by respective organisation.

Laissez-faire leadership is described as leadership style which avoids responsibility and
power to be delegated to workforce in a workplace. For instance, leaders in this leadership style
plays a minor role and let workforce develop their own goals and objectives. In addition to that,
employees engaged in workplace with implementation of this particular leadership style are not
provided with any sort of guidance or mentorship in carrying out operations and activities
(Megheirkouni, 2018). Moreover, belief of leader in this approach lies in letting employees or
workforce on their own in order to allow them to initiate best of their efforts without any
guidance or direction. A laissez-faire leader believes that this leadership style often lead to attain
maximum beneficial result out of it. Furthermore, employees with no guidance or experience
often find it difficult to execute or initiate action towards completion of determined and assigned
tasks or activities. Though, purpose behind this leadership style is aimed at attaining maximum
efficiency but still it can not efficient in every sort of situations.
Referring to respective organisation, implementation of laissez-faire leadership style will
not be the best available option as it will result in negative impact to efficiency and productivity
in workplace. For instance, respective organisation is operating with large scale operations
carried out in order to serve people with quality airline services. In addition to that, laissez-faire
leadership approach will eliminate the practice of providing guidance to workforce which could
lead to a barrier in execution of efforts by workforce towards completion of determined roles and
responsibilities. It will further lead to rise of various issues and challenges in workplace due to
unnecessary or inappropriate approach of employees in carrying out business operations and
activities. Furthermore, it will result in degradation of efficiency and productivity in workplace
as well as ineffective coordination and collaboration of workforce in workplace. Therefore,
respective organisation is already facing several issues related to management and leadership
implied in workplace, implementation of laissez-faire leadership style will result in negative
impact upon respective business organisation.
Paternalistic leadership is determined as leadership style which includes a fatherly
relationship among leader and other employees. For instance, representative engaged in
leadership practices in this leaderships style is determined at guiding and protecting workforce as
his family members. In addition to that, a paternalistic leader always look out for providing his
workers with maximum benefits as well as suitable working environment in order to ensure
satisfaction of subordinates. Moreover, belief of leaders in this leadership style lies in initiation

of additional efforts by workforce in order to pay gratitude towards their leader as a sign of
respect (Arnold, Fletcher and Hobson, 2018). Furthermore, a paternalistic leader is aimed and
determined at individual development of employees in workplace as it indirectly leads to
organisational growth and success. This leadership style sometimes results in being a negative
approach due to personal preferences of people in a workplace. Therefore, some employees does
not like any leader or mentor to interfere in their personal interests or preferences (Hallinger,
2019).
Referring to respective organisation, implementation of paternalistic leadership style will
result in identification and determination of actual needs and requirement of employees in
workplace. For instance, this leadership approach will be further focused upon providing
subordinates with maximum benefits as well as positive working environment. It will further
contribute towards prevention of issues or challenges faced by employees of respective
organisation. In addition to that, prevention or elimination of employees will further result in
ensuring satisfaction of employees in workplace as well as development of sense of
belongingness in employees towards respective organisation. Furthermore, employees of British
Airways will be initiating additional efforts towards completion of assigned tasks or
responsibilities in order to achieve organisational goals and objectives. This leadership style will
be beneficial for respective organisation in order to cope up with current issues or challenges
faced by employees or workforce in workplace. Therefore, it will result in enhancing efficiency
and productivity in carrying out operations and activities of respective organisation (Al-Malki
and Juan, 2018).
Equality and diversity comprises of various factors such as cultural background, age, race,
religion, gender, sexual orientation and many others. It is helpful in promoting the level of
equality for all the individuals that can be free from all discrimination and prejudice. Nowadays,
all the organisations are encouraged to follow the policy of equality in which all the employees
are equal and same (Taylor, Moore and Byford, 2019).In reference to the chosen organisation
that is British Airways, it is one of the largest airline in the United Kingdom that provides both
domestic and international air service to its customers. The chosen organisation has set of beliefs,
rules, and procedures which help the organisation to stay organised and the cultural practice of
British Airways is based on the hierarchy system where the information is passed down from the
upper level of board of directors to the executive managers than to various departments with the

aim of implementing all activities effectively. It can be said that the ultimate goal of the
organisation is to work with everyone from different background, ethnicity, sex, age, culture and
religion by treating them in right manner and without any discrimination (Sanfelici , 2021).
Along with it, the company also focus on the customers by keeping them satisfied with
the help of their services. They also create a safe environment for all the customers so that they
can have maximum security at all time when customers board their plane. It also provide health
and safety for all customers that is why all the feel safe at all time while availing their services. It
looks after to both its employees and customers, in reference to both safety and good customers
service. The organisation also makes sure they provide a safe trip to its customers by checking
the plan twice before passenger starts boarding the plane and the they do not want to put their
passengers at risk in order to give customers the best experience ( Thompson , 2020).Various
issues related to equality and diversity with other leadership challenges are explained below-
One of the main issue is the strike, as the employees went on strikes this tend to affect the
passengers because they feel dissatisfied with the service of the airlines. According to
Topham G.(2019), the staff went on strike due to the cost cutting policies, lack of
confidence in management and also the basic management issues. Pilots also got affected
by this as the flights got cancelled (Why are British Airways pilots going on strike for the
first time?, 2019).
Another issue is the uniform, many flight attendants say that it is one of the major problem as
the uniforms are not comfortable and safe. Some employees also wrote the current uniform
blouse is too transparent and not safe which is a serious issue of health, safety, dignity and
respect of the employees (Kirton and Greene, 2021).
Along with it, the call centre of the chosen organisation is not being able to answer their
customers or put their customers on hold that is very disappointing for the customers
(Gagnon, Augustin and Cukier, 2021). As the call centres are meant to be help the customers
by resolving their queries and concerns.
Recommendations for further improvement
From the above analysis of the issues related to equality and diversity with other leadership
challenge, it has been recommended that leadership is said to be the important factor within a
workplace as it helps in resolving the various issues of the airlines. Proper management also

helps in enhancing the situations of the employees that will elevate the rate of retention. There
are some recommendations to the chosen organisation which are explained below-
With regards to staffing issue that was faced at the provided company i.e., British Airways,
suggestions relating to adopting effective workforce management techniques are being
recommended. It can be said that various decisions for the operational firm need to be adhered to
staff prospective. Under this proper meeting should be held that coordinates with staff’s choice
within the workforce. Through adopting communication through meetings managers of the firm
will be able to avoid internal conflicts in the operational firm and would enhance the productivity
of the business firm.
In reference to the above mentioned issue which was faced by the chosen organisation, the attire
should be comfortable and it must be available in the ready to wear style so that the staff get the
personalisation options. Basic garments must be used such as pants, skirts, shirts, scarf and many
other with the aim of adding elegance to the uniform.
Another issue was the call centre that can be resolved by giving importance to each and every
call irrespective of keeping them on hold. The staff must be trained properly so that they can
contribute more to the customers by treating them right. The chosen company can also make a
team with the aim of assuring the quality so that the calls will be monitored under a team.
Various levels will be checked by the team that is the protocol, etiquette and problem solving
skills. Along with it, the customers will also be provided multiple self service options such as
chat, voice respond system, self-service portal and many others .
CONCLUSION
From the above report essay, it could be concluded that, British Airways is among leading
business organisation engaged in providing airline services to people in society. The respective
organisation has been facing several issues or challenges among workforce which has been
resulted in development of negative working environment as well as degradation of efficiency
and productivity. For instance, major reason behind these issues or challenges are unsatisfied
workforce due to devaluing behaviour of management officials with employees, ineffective call
centre, uniform issues, etc. All these issues in workplace has been resulted in frequent workforce
strikes against the same. In addition to that, this report essay is highlighting significance of
management and leadership in workplace with consideration of essential needs and requirements.
Furthermore, various issues and challenges faced by respective organisation have been addressed

in this report essay. Recommendations are provided in order to cope up with these issues or
challenges as well as eliminating the same in order to enhance efficiency and productivity in a
workplace. Therefore, various different leadership styles are determined with their impact upon
respective organisation.

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