Service Industries: Leadership & Management - Wa-Pila Hotel Analysis

This report provides an overview of leadership and management theories applicable to service industries, focusing on classical management theories such as bureaucratic, administrative, and scientific management. It examines the organizational culture of Wa-Pila hotel, detailing power, role, task, and person cultures. The report also discusses the roles of leaders and managers, highlighting their responsibilities in identifying goals, creating strategic plans, monitoring tasks, and evaluating performance. Specific leadership styles, including autocratic and democratic styles, are analyzed, with an emphasis on the democratic style adopted by Wa-Pila hotel. A comparison between management and leadership styles is presented, concluding that effective leadership and management are crucial for success in the service sector. The report references academic sources to support its analysis and findings.

LEADERSHIP AND
MANAGEMENT FOR SERVICE
INDUSTRIES

• Introduction
• Various classical management theories and leadership styles
• Various leadership styles and role of leader
• Review of management and leadership styles
• Conclusion
• References
TABLE OF CONTENT

To function an service industry various leadership
and management theories are utilized by the
managers and leaders. Here this task will cover the
management theories which will be further
bifurcate into three parts. Organizational culture,
role of leader and manager and specific leadership
styles will also be explained.
INTRODUCTION

Classical management theory focuses on the physical and economical needs of employees
and workers and does not look after the social needs, specialization and job satisfaction.
Wa-Pila hotel mainly focuses on the theories for effective and smooth functioning of the
organization.
VARIOUS CLASSICAL MANAGEMENT
THEORIES AND LEADERSHIP STYLES

Classical management theories are further divided as :
• Bureaucratic management theory: This theory was given by Max Weber and described
it as the most effective theory to operate the organization in effective way.
• Administrative management theory: This theory was given by Henri Fayol, the
administrative theory organize the planning in systematic way such as clearly defined
task, division of labour.
CONTINUE….

• Scientific management theory: This theory was introduced by Frederick Taylor and its
main objective is to improve economic efficiency.
CONTINUE..

Organizational culture of Wa-Pila hotel: Every organization follow the values an beliefs
that contributes in the social and psychological environment of business. Handy explained
the components of organizational culture as:
• Power culture: This culture is basically related to the few individuals who have power in
their hands and regulates the organization. It is usually a strong culture with rules and
regulations.
CONTINUE….

• Role culture: This culture defines roles and responsibilities which are to be followed by
every individual of Wa-Pila hotel. Here the employees have clear given authorities to
accomplish the task.
• Task culture: This culture form a team to solve certain projects and problems of the
organization. The complex task and projects of Wa-Pila hotel are executed by the teams.
• Person culture: It defines the importance of employees within the organization. The
individuals consider themselves as unique and superior to the organization.
CONTINUE…..

Leader and manager are considered as the important human resource for Wa-Pila industry. A
leader is the one who have the skills to influence the employees and lead the individuals so
that goals can be easily accomplished.
• Role of leader
• Identify union goals: A leader define the goals which are to be accomplished by the
employees to achieve the objectives of organization.
• Create strategic plans: A leader execute strategies for Wa-Pila hotel to achieve long term
and short term goals.
VARIOUS LEADERSHIP STYLES AND ROLE
OF LEADER

Role of manager
• Monitor: A manager monitor the organization's tasks related to finances, human resource,
and form a layout for Wa-Pila which contains all the plans and policies which are
important to followed by the employees.
• Timely evaluation: A manager evaluates the performance of employees fairly and provide
them feedback.
CONTINUE……

Specific leadership styles: A leader adopts some behavioural patterns to influence the
employees and provide them right path to accomplish the goals and objectives of hotel Wa-
Pila.
• Autocratic leadership style: This style defines the bossy attitude of manager and leaders
where they plan the strategies, rules and procedures and ask the employees and workers
to follow that regulations.
CONTINUE…….

Democratic leadership style: This style is
also defined as the participative leadership
where the employees and workers best ideas
are considered for effective participation,
Afterwards the leaders formulate the
policies. It is a shared leadership which
brings best out of skilled teams.
CONTINUE…..