Leadership and Management in Service Industries: Skills & Factors

This presentation provides an overview of leadership and management within service industries, focusing on McDonald's as a case study. It examines internal and external factors that influence management styles, highlighting the strengths and weaknesses of these factors. The presentation further elaborates on the hard and soft skills necessary for effective management, including economic analysis, strategic planning, financial modeling, leadership, communication, and team-building. It also addresses current and future management and leadership skills needed, such as economic analysis, time management, coaching, and motivation, and suggests ways for managers and leaders to acquire these skills. The presentation concludes by emphasizing the importance of these skills for organizational success and innovation, referencing academic sources to support its analysis.

LEADERSHIP AND MANAGEMENT FOR SERVICE
INDUSTRIES
(There is no TOC prepared)
(In introduction, mention leader as well along with manager. Also briefly introduce your organization that is
McDonalds)
(In slide 3, you are required to mention influence of each and every factor on one specific management style
which can be positive as well as negative influence. Make sure to rectify its speaker notes thoroughly)
(In slide 5 and 6, make rectifications and mention in each skill that why are they required by linking to your
organization)
(There is no slide for conclusion)

 INTRODUCTION
Internal & External Factors that influence management styles and strengths &
weakness of those factors
Hard & Soft skills necessary to manage in the organization
Current & Future Management and Leadership skills needed
REFERENCES
 TABLE OF CONTENTS

INTRODUCTION
.  Manager is person who manages all the activities of an organization such as planning, controlling,
staffing, directing, delegating and organizing.
 This presentation includes internal & external factors that impacts management styles. Further, this
presentation explains strengths & weakness of internal & external factors.
 Furthermore, this presentation elaborate influence of these factors on management styles. Also, this
presentation includes hard & soft skills of management.
 Leader is that person who is aimed at leading people who are working into company with their
various leadership styles.

Internal & External Factors that influence
management styles and strengths & weakness of
those factors
 External Factors
1. Economic Factors
2. Politics & Government Policies
 Internal Factors
1. Employees
2. Organizations Culture

Hard & Soft skills necessary to manage in the
organization
 Hard Skills
1. Economic Analysis
2. Strategic Planning
3. Financial Modeling
 Soft Skills
1. Leadership
2. Communication Skills
3. Team-building

Current & Future Management and
Leadership skills needed
Current Management Skills
Skills Typical Descriptors Skill Level
Low
High
1 2 3
4 5
Planning Planning skill includes
setting up of objectives,
goals and determining
ways of achieving that
goals.
5
Financial Modeling Financial modeling
includes setting up of
budget, determining
manufacturing cost,
prices of the product and
accounting & auditing.
4
Future Management Skills Skill level
Economic
Analysis
Analyzing of various
economic factors such
inflation, tax rates,
interest rate and
unemployment rate.
2
Time
Management
Managing time as how
much quality is to be
produced in a particular
time period.
1

CONTINUE..
Current Leadership Skills Skill level
Team-building Building teams according
to the task. 5
Communication Sharing information to the
subordinates. 5
Future Leadership Skills Skill level
Coaching Giving training to the
employees related to new
technology or for
enhancing their skills.
1
Motivation Encouraging employees by
giving them incentives,
compensation, bonus and
perks so that they can
work hard.
1

Ways for managers & Leaders to achieve the
skills needed
Management & leadership skills are necessary for all the organization and it helps a
company in achieving success. Various leadership skills such as coaching, motivation,
team-building, communication, planning & decision making skills helps McDonald's in
developing its skills and making innovation in its products and services. Thus, it is
necessary for managers & leaders of the company to develop these skills.
 Economic Analysis
 Communication Skill
 Motivation Skill

CONCLUSION
 From the above work it could be concluded that there are many factors which impact
the working of leaders and managers like political and social.
 It was also noted that there are many ways in which managers and leaders are could
achieve skills which they need

REFERENCES
 Mumford, M. D. and et.al., 2000. Leadership skills for a changing world: Solving complex social
problems. The Leadership Quarterly. 11(1). pp.11-35.
 Chen, M. W. and Rybak, C., 2017. Group leadership skills: Interpersonal process in group counseling
and therapy. SAGE Publications.
 Pardey, D., 2016. Introducing leadership. Routledge.
 Dicke, T. and et.al., 2015. Reducing reality shock: The effects of classroom management skills training
on beginning teachers. Teaching and Teacher Education. 48. pp.1-12.

THANK YOU