Leadership and Global Hospitality: Leadership Portfolio

This Leadership Portfolio focuses on the importance of leadership qualities in the hospitality industry. It includes personal mission statements, leadership traits, and a 5-year action plan to develop leadership skills. The portfolio also covers scenarios and suggestions for contemporary crises in business organizations. The leadership style recommended for the portfolio is democratic.

Running head: LEADERSHIP PORTFOLIO
Leadership and Global Hospitality
[Leadership portfolio]
Name of the student:
Name of the university:
Author note:

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Table of Contents
Introduction-....................................................................................................................................2
Answer to questions on page 23-.....................................................................................................2
Answer to questions on page 68-.....................................................................................................4
Answer to questions on page 104-...................................................................................................6
Answer to questions on page 141-...................................................................................................7
Answer to questions on page 175-...................................................................................................9
Answer to questions on page 205-.................................................................................................10
Answer to questions on page 415-.................................................................................................12
Answer to questions on page 479-.................................................................................................13
Conclusion-....................................................................................................................................15
References-....................................................................................................................................16

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Introduction-
This study is aimed at understanding the leadership qualities, which is important to enter
into an industry and to flourish the career with the leadership qualities. The hotel industry in
particular requires professionals that possess leadership qualities in him or her. Due to an
increasing business of hotel industry, there is an utmost need to possess the leadership qualities
(Rogerson, 2013). This will help at the time of interview and after joining the workplace.
Moreover, this will help in becoming an effective leader in the chosen hotel.
Answer to questions on page 23-
Personal mission statement-
My mission is very precise and clear. I believe in attaining the happiness as I believe that
this will be the one thing, which will stay with me in my lifelong journey. In order to attain the
desired mission, I needed to prepare myself in such a way that I do not get away with the
challenges that will keep on coming till the end of my life. I feel that this is necessary to live to
the fullest of happiness to keep myself firm strong against any challenges.
Job resume-
My leadership style- The leadership style that I possess is very simple. I believe in teamwork. I
believe in including everybody around me in the group who all are with me in my academics.
This is indeed challenging; however, I do this through some qualities in me such as confidence,
honesty, trustworthiness and the determination. I am very determined and goal oriented as well. I
believe in one thing that there is a way to every challenge. It is indeed better to find the way to
counter the challenges or otherwise this will give way to making of excuses (Northouse, 2015).

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My strengths & weaknesses- I have recently gone through the strengths finder test to find out
the strengths in me (Bird et al., 2012). The results were indeed interesting. The result made me
understand the top strengths in me that are competitive, achiever, commanding and responsible. I
am totally satisfied with the results. These strengths are actually in me. However, I do have some
weaknesses as well. The identified strengths make me trap into few weaknesses. When I do not
find things going according to my plan, I become stressed. Additionally, whenever I fail in any
of the assignment, the failure keeps on haunting me for a long period of time.
Leadership experiences-
I have got various different moments that have helped me identify the leadership qualities
in me (Nahavandi, 2016). Some of such experiences are as follows:
Team Cluster Projects- During the cluster projects, I lead my group through effective
communication. The communication did help every other member to go thoroughly with the
project. They pumped with confidence as I communicated the importance of cluster project.
Everything went well because effective communication did help in understand the project well.
Boxing Club- I was being assigned the role of a trainer in the boxing club. I had been there for a
complete one year. This has helped me understand how to supervise such a large team. I did
effectively handle the training job. I was able to provide benefits to many who all were a part of
the boxing club.
Entrepreneurship Consulting Project- In one of the projects on Entrepreneurship, I was able to
take the lead role in presenting the project. I included everyone in the group and was able to
relate everyone with their capabilities. I was successful in keeping them organized through the
project presentation.

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Answer to questions on page 68-
Five traits, motives and characteristics in me (Daft, 2014)-
Competitive- I am very competitive in nature as I have already mentioned few experiences that
show my competitiveness. The presentation project that I conducted on entrepreneurship gives a
very good example of competitiveness in me. I am competitive, which is why I get nervous when
things do not turn around according to the plan.
Achiever- I am achiever as well. I try to achieve several things that I excite me. I have shared
some of my experiences such as the cluster project, part of boxing club and entrepreneurship
project. I was successful able to handle the presentation project. I was also successful in training
the members in the boxing club. This simply shows that I have the capabilities in me to achieve
the set target.
Commanding- I am commanding, which is revealed in my experience in the boxing club. I
worked there as a trainer. I was able to successfully train the members. The commanding quality
that I have was only a responsible factor behind selecting the presentation project on
entrepreneurship.
Responsible- I take the responsibilities. This is evident in the presentation project, in the cluster
project and also in the boxing club. I was able to make the team members understand their
responsibilities during the cluster project. I was also able to make them understand during the
presentation project on the entrepreneurship. I was a successful boxing trainer at the boxing club.
Such experiences do really express that I have the capabilities in me to be responsible person
with the numerous kinds of projects that I get.

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Transformative- The transformational qualities in me is very much evident in some of the
examples that I had during my cluster project, the entrepreneurship project and the boxing club.
The transformation leadership qualities in me did only encourage me in those kinds of
challenging projects (Antonakis & Day, 2017).
Required leadership skills for future-
The leadership skills that are needed to develop into myself can be understood from the
examples of some successful leaders. Some of the identified leaders are Julius Caesar, Warren
Buffet and Alexander the Great.
Julius Caesar- I get inspiration from the leadership qualities in Julius Caesar. The person was
confident to attain the success at any cost. This has helped Julius to attain his goal (Braund,
2013). I sometimes lose on confidence when things do not turn around according to the plan. I
can learn from Julius Caesar how to handle the challenging and unexpected situations by being
confident in any circumstances.
Warren Buffet- Warren follows the philosophy that patience pays off. He is known as a famous
investor (Kelly, 2017). I can learn from Warren how to be patient under the oddest of situations.
I generally lose on confidence when things are not going in my favor. Mr. Warren is a good
example for me to learn on how to be an effective leader in showing the utmost patience.
Alexander the Great- There is some very important learning in the leadership style of
Alexander the Great. Alexander was highly ambitious. The ambition is very well revealed in
attaining the desired goal. I am ambitious as well. However, I sometime lose on confidence and
left with no clues on how to proceed with the task. Additionally, Alexander was intelligent as

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well, which has helped the Greta in attaining his goal (Holt, 2012). Such intelligence is missing
in me.
Answer to questions on page 104-
Action and skill development-
The ideal leaders that I took as examples helped me to understand the leadership qualities
that I need to develop into me. The identified leadership qualities for future development are as
follows (Coghlan & Brannick, 2014):
 To be confident in any circumstances
 To never lose the patience
 To be ambitious and intelligent as well
The development of such leadership skills needs to be developed through a robust action plan.
Follow is a 5-year plan with set goals to achieve in every year:
5 Year Plan Specific Goals
1st year  Joining an internship program
 Learning the art of conversing in
Spanish language
 Join a new organization, which is a
center for entrepreneurship
 Taking up one more leadership role
that are there in the organization
2nd year  Finding a full time job probably in the

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Consulting position
 Mentoring a young student every week
 Continuing the learning of Spanish
language
3rd year  Mastering the all I want to do while
maintaining a work life balance as well
 Meeting an increased numbers of
people to enhance my network
 Probably travel to a new country
 Adding a new hobby in my hobby list
4th year  I will keep on developing my career
 Reflecting on my career progress to
evaluate the changes that have been
developed into me
5th year  After completing the action plan, I will
think of developing a business plan
 To maintain the work life balance,
which is possible if I am able to
complete the action plan successfully
Table 1: Action Plan for the next 5 years
(Source: created by author)
Answer to questions on page 141-

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Answer to question 1-
Tricia should not disclose her personal thing on social networking sites such as Twitter.
Tricia could have asked for the suggestions on what to do if anything like such happens. This
means that Tricia should have disclosed the issue on the Twitter but not highlighting as if the
incident is related to Tricia only. This will help in getting useful suggestions without letting the
personal thing highlighted on Twitter.
Answer to question 2-
Highlighting the personal issue on the social networking sites such as Twitter is the
exaggeration that Tricia has shown. Things as such could have been resolved by interacting with
the close friends by physically meeting with them (Moore, 2014).
Answer to question 3-
I would feel enthralled and excited. I would first of all say thanks to my friend on letting
the world know about our friendship. Afterwards, I would appreciate my friend on his or her
responsibility and will say best of luck for his or her future (Weiss, 2014).
Answer to question (a)-
Tricia will acknowledge the feedback of Ken on her post that highlighted the personal
issue on Twitter. However, this will be indeed difficult to get rid of the issue. Tricia needs a good
span of time from Ken to learn on what to post on the social networking sites (Weiss, 2014).
Answer to question (b)-

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Ken looks very diplomatic as it is evident from her intention. Ken wants to educate Tricia
on her mistakes while maintaining a fair relationship with her as well. Ken does not want to spoil
the friendship relationship with Tricia though Ken also wants to educate Tricia on her mistakes
(Weiss, 2014).
Answer to questions on page 175-
Leadership skill building exercise 5-2:
Leadership example scenarios:
Scenario 1- The admin department was less cautious about the safety parameters in a hotel. This
is indeed dangerous and can lead to fatalities. In my observation, the admin department was less
concerned with the safety parameters.
My action- I could have focused much on assuring the safety parameters such as ensuring that
currents are properly planned. Additionally, I would have also checked whether the other staffs
do maintain their roles & responsibilities properly.
Scenario 2- The chef was unfriendly to its cook in a hotel because the cook was very slow in
understanding the job requirement. Moreover, rapport building was also the problem. I did come
to know of the issue through one of my friends who is working in the same company.
My action- I could have first asked for the reasons why the cook is not able to understand the
cooking art. Afterwards, I could have move to diagnose the exact flaws. Such measures could
have helped me in relating with the cook, which is indeed necessary to drive her for success.
Leadership Skill-Building Exercise 5-3:

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Contemporary crisis for a business or non-for-profit organization-
Example scenario-
An investment banking firm in which several key executives have been accused of insider
trading.
List of suggestions to CEO-
 Asking for authorization while dealing with sensitive data. This will help the firm know
the person who had done the transaction.
 Corporate information should be kept under the surveillance of effective firewall security
software. This will help to protect the confidential data from the hackers.
Answer to questions on page 205-
Answer to question 1-
The e-mail sent by Monica speaks of a sustainable practice. The e-mail encourages
avoiding the transportation as much it is possible. This is indeed an effective way as vehicles are
responsible for a large transmission of CO2 in air. Avoiding transportation will help in reduce
the greenhouse gas emission. However, Monica could have also stated not to throw away their
food wastage casually. It is advisable to dispose the food wastage at its appropriate place as this
will allow the premise to remain clean. Moreover, the premise will become an eco-friendly place
(Yamin, 2012).
Answer to question 2-

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There are ample kinds of leadership styles that are significant for different circumstances.
However, in case of Monica, democratic leadership style will be the most suitable. This is due to
the fact that it encourages for a collaborative approach towards any significant purpose (Bhatti et
al., 2012). The purpose highlighted in the scenario requires collaborative hands of every single
customers and staffs. Such feeling could only be felt by the one who possess the democratic
leadership style in him or her.
Answer to question 3-
Suggested vision statement for Monica-
“To attain a cleanest environment where everyone is aware of his or her social
responsibilities and co-operates to each other in keeping the hospital premise clean and healthy”.
Six useful suggestions to practice the go green concept-
1. Plantation work should be in progress
2. Cleaning work should be monitored on a daily basis
3. Key Performance Indicators (KPIs) needs to be set to attain the goal in cleaning purpose
(Parmenter, 2015)
4. Dustbin with useful sustainability messages such as “use me only” should be circulated in
the hospital premise
5. Adherence to entire cleaning related works needs to be monitored through CCTV
surveillance (Ball, 2013)
6. Restrictions should be imposed on bringing the vehicles near to the hospital premise
Leadership Skill-Building Exercise 6-4:

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I wanted to purchase software to manage and edit photos on my computer. The intention
took me to an interesting journey. I ended up with a realization that life gives full opportunities
to go against the ethical behavior or for it. I did follow the ethicalities by not purchasing the
required software from a suspected pirate. This is indeed lot easier to be unethical in such cases.
This is due to the fact that such pirates offer software on comparatively lower prices. The
incident did help me learn few important things, which are very important to be a socially
respected person (Schaubroeck et al., 2012).
Answer to questions on page 415-
Leadership Skill-Building Exercise 12-4-
Scenario- Yes, I had some opportunities to play the role of a leadership. I work in a private firm
where meeting the target is of utmost importance. I had a colleague who was not very focussed
on achieving the set targets. Because of which my colleague had to listen a lot from the
supervisors. My colleague was very low in morale, which is expected too. On one day, I found
him in no shape. My colleague was actually frustrated. I listened to him carefully and tried to
encourage him for a better performance.
Leadership example- The experience was full of leadership exploration from me. I did produce
the example of supportive trait of leadership by listening to him and encouraging him for a
better performance (Oostlander et al., 2014). I did also help him with some useful strategies,
which will help my colleague to perform better hereafter.
Leadership Skill-Building Exercise 12-5:
Evaluating the communication skills of an organization leader-

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I am sharing the experiences that I have with my manager. My manager has ample of
such characteristics in him that speak of the leadership quality. One of such characteristics is
persuasiveness that makes him a good speaker. The meeting that my manager takes is full of
different qualities such as the communication and emotion. My manager can easily relate himself
with the emotions of others. Additionally, my manager is a very good communicator. The use of
adequate grammar and an appropriate sentence structure establishes him as a very good example
of an ideal communicator. My manager is quite able to establish the rapport with the listeners
(Kurtz, Silverman & Draper, 2016). This is why I am so impressed with his different
characteristics that I could not stop myself than to reflect on his characteristics.
Answer to questions on page 479-
Answer to question 1-
The seniors who are nearing the retirement are very low in confidence. They think that
they have been ignored through the initiative Power Energy. However, they had believed the
Power Energy to be made for a diverse age group. This is because of such reason they have less
faiths on another initiative, which is likely to take place in the supervision of Penelope. “The
Splendid Seniors” is an initiative, which is in process. Following are some recommendations for
Penelope, which will help her in winning the trust of experienced professionals (Wilson, 2013):
 Penelope needs to explore the democratic leadership style as this will help to win the trust
of every single older employee. Democratic leadership encourages for a team-work in
which the leaders do also seek for the suggestions from other members. Such approach
will help the older employees feel connected to the initiative.

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 Penelope should indeed consider the initiative as this will help the company utilise their
senior most employee. This is an innovative thought as employees will remain productive
even after the retirement.
Answer to question 2-
Penelope should have a look on the Power Energy. The initiatives that have been started
should be utilised as per the set objectives. This is helpful to utilise the senior most employees in
the company. This is also like utilising the entire resources. Penelope should look to find out the
loopholes, which is there in the power energy initiatives. Moreover, Penelope should come with
a solution that could help the older employees to restore their trust on the Power Energy (Lee &
Lawrence, 2013).
Leadership Skill-Building Exercise 14-3:
My experiences-
I was good with few characteristics such as honesty, confidence, determination and
trustworthiness before I started my leadership portfolio. During the course of leadership
portfolio, I was able to identify the few important points that are necessary to have an effective
interaction with the other teammates and the others at workplace. The leadership style of Julius
Caesar, Warren Buffet and Alexander the Great have helped me to understand the importance of
being patient, ambitious, intelligent and competitive. Moreover, through the different case
scenarios I was also able to understand the importance of relevant leadership styles at the
different circumstances in organizations. Leadership styles such as transformative and
democratic are really helpful in absorbing the oddest of circumstances in organization
(Oostlander et al., 2014).

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Leadership Skill-Building Exercise 14-4:
Positive Cross-Cultural Experiences in the Workplace-
Following are the list of six positive cross-cultural experiences that I would like to observe at the
workplace in future (Caligiuri & Tarique, 2012):
1. A friendly relationship between the different cultures
2. A reduced racial activities
3. An enhanced respect for ethnic groups
4. Involving the contribution of every age group especially the older employees
5. Familiarities with different languages
6. Respecting those who are physically challenged and use wheelchair
Conclusion-
My initial leadership skills had few flaws such as I missed on patience and intelligence.
The leadership portfolio assignment did help me to understand the qualities that I need to
develop into. Moreover, the study has helped me to plan a five year action plan, which according
to me will be helpful for overcoming the identified flaws.

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Kurtz, S., Silverman, J., & Draper, J. (2016). Teaching and learning communication skills in
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