Course textbook - 1.Shwom, B. Snyder, L.G., & Clarke, L. (2017). Business communication polishing your professional presence (1st Canadian ed.). Toronto: Pearson Canada. ISBN:*************0 2. Stephen R. Covey. (2013). The 7 habits of highly effective people: Powerful lessons in personal change (25th anniversary ed.). New York: Simon & Schuster. ISBN:*************2