Leading and Managing Change

This document discusses the impact of changes on organisational strategy and operation, the influence of internal and external drivers of change on leadership and individual behaviours, measures to minimise negative effects of changes on organisational behaviour, and barriers to change and their influence on leadership decision making. The case studies of Sports Direct and House of Fraser are used to illustrate these concepts.

Leading and Managing
Change

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Comparison of firms where changes have impacted on organisational strategy and
operation......................................................................................................................................1
TASK 2............................................................................................................................................3
P2. Evaluation of ways in which internal and external drivers of change affect leadership, team
and individual behaviours............................................................................................................3
P3. Measures which can be taken for minimising negative affect of changes upon
organisational behaviour..............................................................................................................4
TASK 3............................................................................................................................................6
P4 Description of barriers to change and its influence upon the leadership decision making....6
TASK 4............................................................................................................................................6
P5 Different leadership styles which may contribute to deal with change..................................6
REFERENCE..................................................................................................................................9

INTRODUCTION
Changes in organisation is about a process of modifying and changing the strategies,
procedures, processes, culture ans technology which is important for business organisation to get
success in their business. If organisation do not changes in its process, products and services then
customers can switch towards other products or procedures as result low productivity and
profitability of business (Aguirre and Alpern, 2014). To increasing the sale of business
organisation on continuous basis there is need to bring the changes which attracts people and
encourages them to buy new product and services. It is also important to accept the changes and
challenges which occurs in competitive environment. There are several factors which arises
while running business activities and helps to lead a business. To understand the concept of
leading and change such report has been prepared that covers two case study of Sports Direct
rescues Jack Wills and Fashion chain. Such organisation has providing 1800 jobs at 169 stores in
UK. Both organisation are accepting the changes effectively which has attracted people to buy
the products and services. This report helps to understand about how organisational operation
and strategies are affected, internal and external factors which influences leadership and helps to
minimise the negative effect. Moreover, various leadership approaches which helps to deal with
problems efficaciously (Chow, 2014).
TASK 1
P1 Comparison of firms where changes have impacted on organisational strategy and operation
Overview of the organisational case study
Sports Direct rescues jack Wills - Mike Ashely is the owner of Sports Direct who has
brought a fashion firm which is Jack Wills. It has 1700 workers at 100 stores, are providing
products and services to people which make them happy. It has six franchise by including middle
East. After bringing changes in their organisation Jack Will become a part of new division
within Sports direct which helps to expand the fashion and sports brands despite of financial
travails. Different types of strategies and policies are modified by them which helps to deliver
best quality of products and services (Fragouli and Ibidapo, 2015).
House of Fraser – This is also running by Mike Ashley by investing million of pounds in
turning up to seven of seven of House of Fraser's that has more than 50 stores in to new mini
luxury chain which is called Fraser. After taking changes in their process and quality of product

it has become a leading organisation that carters to more mass market audience (Fyke and
Buzzanell, 2013).
In business environment there are many changes which need to take in order to increase
the operation and business performance by accepting challenges. Business is started from small
level and become large after making efforts and bringing changes in their organisation which
helps to increase the profitability (Goldscheider, Bernhardt and Lappegård, 2015). Sports direct
and House of Fraser are accepting changes in their operations, process and strategies which
affects the business that is defined as:
Changes Sports Direct rescues Jack Wills Fashion Chain House of Fraser
Operation Mike Ashley decided to expand thei
r company in the clothing and sports
sector by making changes that help t
o effectively run a business.
House of Fraser is expanding the
administration by investing
£90million in August by dividing the
group in to two division such as
Frasers stocking more designer labels
ad House of Fraser catering to mass
more market audience (Hersted and
Gergen, 2013).
Strategic Administrators formulate strategies
to change the existing process and i
ntegrate them into a new one that he
lps improve business performance a
nd make higher profits by making it
successful.
This has modify the strategies and
policies by focusing on all option as
well as investment which states what
strategies they should adopt in order
to improve sale.
Structural This company has a flat structure th
at helps to bring about positive chan
ges (Iles, 2017).
Such business organisation focusing
on matrix organisational structure that
deal with problems to make the
profits. Such company has updated
the department stores and IT using
Sports Direct system which helps to
cut the warehousing cost effectively.

TASK 2
P2. Evaluation of ways in which internal and external drivers of change affect leadership, team
and individual behaviours
In business environment there are many factors such as internal and external drivers
which affects the leadership, individual behaviour and team by changing the process. Thus is
important for business to focus on such factors which helps to improve the production
effectively. Such as, in case of Sports Direct and Jack Wills has planed to improve the business
performance by investing more in fashion and merging with Jack Will which will help to attract
people (Tang Lu and Hallinger, 2014). Moreover, it accept the changes and challenges by
accepting internal and external drivers that are analysed by business organisation that are as
defined:
External drivers
Political: This factor is related with government and political system which is important
to follow by business organisation. Sports Direct which is leading company by accepting the
changes and challenges. This can affect business organisation if government of UK has been
changed or political system also being changed then it has to follow new regulations. This
impacts on leadership, team and individual such as changing in political system in Sports direct,
become critical for team and leaders to accept this and get ready their employees to complete the
task.
Economical: In case of decreased rate of inflation and interest rate in UK an other
countries where Sports Direct wants to establish new market affected positively as sale and
productivity of organisation get increase. This also helps to increase the brand image and market
share of Sports Direct (van der Voet Kuipers and Groeneveld, 2015). This can impact on team,
leadership and individual as all are needs finance to run their business and compete their goals
which can be fulfil by focusing on such factor.
Social: The needs and interest of people are changing which has affected positively
Sports Direct to bring innovation or changes in their organisation according to customer demand
and choice. So, business activities of such organisation have increased as it connected with Jack
Wills fashion brand. It impacts on team, leadership and individual such as management of

sport6s direct understand needs of social and leaders motivates people to complete their needs
which impacts positively.
Technological: Organisation should focus on technology and new innovation which
helps to attracts customers and promote the products effectively. This factor affected Sports
Direct in good way as demand of its products has increased which has also increased sale and
profitability. This impacts team, individual and leadership as management adopts new
technology where leaders provide training and development programme to individual in order to
complete their work in effective manner and get them good results.
Internal drivers
Strength Weakness
 Sports Direct has good performance in
existing as well as new market.
 Provide better quality of products.
 Having good image and merger with
organisation.
 Such organisation is reliable on supply
chain.
 Skilled workforce which is always
ready to accept the changes.
 Days inventory is higher as compare to
its competitors.
 Not able to tackle the challenges
present by entering in to new segment.
 Needs more investment in new
technology to expand business.
 Sports Direct has high attrition rate and
spend more on training.
Opportunities Threats
 Training and development programme
to face the changes.
 Preference on customer demand and
culture.
 Adoption of different environmental
policy which helps to improve the
production.
 Low transportation cost.
 Continuous changes in buying
behaviour.
 Irregular supply of products.
 Competitive business
 Rising pay level and inflation rate that
limits buying.

According to opinion it has evaluated that external changes in organisation has impacted
leadership more on team which can affects the operation of business organisation. External
drivers such as political, social, economical and technological changes cannot be avoid by
management which are uncontrollable. The management of Sports Direct should focus on such
changes and need to make right decision which can help to complete the goals. If any changes in
economical, political, social and technology has arrived them whole team has to implement new
changes which become difficult for them to accept and work well. On the other side, internal
changes has impacted on individual for instance, if transportation cost and labour cost has been
increased then management has to pay more money which become difficult for organisation and
it reduces organisational profits. If organisation do not pay employees and not make feel them
good they make decision to leave the organisation which affects the working organisation
negatively.
P3. Measures which can be taken for minimising negative affect of changes upon organisational
behaviour
Organisational behaviour is said to values, culture, preference and beliefs which helps to
make the organisational productivity and profitability. There are many different types of changes
which affects business organisation whether positively or negatively. Moreover there are many
measures which are taken by Sports Direct organisation in order to minimising the negative
affect of changes on business organisation behaviour. For example, Sports Direct is facing
different types of problems at the time of making changes and introducing new business after
merger with jack Wills. Such organisation uses system theory and Burke Litwen model to
reduce the negative impact of changes that are as explained:
System theory : This is also consider as interdisciplinary system which is used to work
systematically and collectively within organisation. This theory is sued by Sports Direct
organisation when it is going to bring changes in their process. This theory helps manager to
accept the changes effectively and responds quickly. This helps to increase the production and
selling activities as it adopt proper structure, purpose and nature of business which improves
impacts positively by reducing the negative effect.
Burke-Litwen model: To drive the changes effectively Burke Litwen model is used by
Sports Direct which helps to give rant as per importance. Following element are focused by such
organisation that are as explained:

External environment: It consider competition, legislation, market and economy that
impacts on individual behaviour, team and organisation. The focus on Sports Direct is on new
market and legislation in order to expand business by bringing changes which helps to run a
business effectively (Clark And et.al., 2017).
Mission and Strategy: The mission and strategy of respective company is to become
leading and international organisation by carting several products and services. So, changes are
made by administrator by making strategies properly.
Leadership: Leaders of Sports Direct organisation are behaving good from its employees
and colleagues which helps to implement the organisational changes effectively and perform
business greatly (Courtney and et.al., 2015).
Organisation culture: Task organisational culture is adopted by organisation which
helps to do the things good and create good value of business firm.
Structure: It has adopted flat organisational structure which help to improve the
relationship between employees, managers and others in order to performing task effectively by
accepting changes in organisation (De Vose, C., 2014).
Work unit climate: Sports Direct is works collectively with employees and colleagues
by changing the process which satisfy employees and make profits collectively.
Task requirements and individual skills: Administration of Sports Direct bring
changes at higher level in order to expand its business by using individual skills and dividing
task which helps to increase the production level (Yoder-Wise, 2014).
Individual needs and value: Herein, chosen organisation focus on individual needs and
values by accepting changes which helps to work effectively and make correct decision.
Employee motivation: This is important for organisation to motivate the people so they
can accept the changes effectively by performing business activities. Leader of Sports Direct are
motivating employees who helps to accept the changes in order to improve production and
profits (Dawson and Andriopoulos, 2014).
From the above discussion it has explained that Burke model is appropriate model which
helps to reduce the negative impacts on business by making strong strategy and planning that
complete the target and meet with needs. For example, Sports Direct is facing low productivity
problem due to lack of planning. To reduce this impacts management are using Burke model
which helps to improve the business and accomplish organisational goals effectively.

TASK 3
P4 Description of barriers to change and its influence upon the leadership decision making
Changes are adopted by business organization by making and implementing the changes.
Different types of problems are faced by business organization while accepting the changes.
Such changes influences leadership decision making while focusing on changes. For example,
Sports Direct is leading organization that accept the changes in their business process which
helps impacted on leadership decision making that are as defined:
Improper communication: This consider as main barrier while accepting the changes as
Sports direct wants merger with Jack Will which is fashion industry to expand the business. In
these process managers, leaders and employee are not able to communicate properly those
impacts badly on business organisation. This company has a flat structure that helps to bring in
positive changes. When leaders are unable to communicate any item they decide to change, it
can affect the level of employee engagement that will influence the new strategies (Ghavifekr
and et.al., 2017).
Adverse behave of staff: If workers do not want to work as a result of transition, it can
result in their negative behaviour. It will also affect leadership decision-making because the
factors that may motivate the workforce to adopt the new change will allow leaders to alter their
decisions. Because of this, it will be very difficult for Sports Direct executives to adopt all the
methods that have been developed for business development (Hillson and Murray-Webster,
2017).
Limited understanding of change – This barriers states that when organisation get
ready to accept the changes then employees do not ready because of low understanding. This
impacts leadership of organisation negatively as management cannot implement the changes
effectively. For instance, Sports Direct is introducing a new process through which customer can
order and pay instantly but due to lack of understanding this changes not accepted by employees
which affects the leadership negatively.
Lack of management support for change – This means when task and role delegated
by management to employees they feel uncomfortable because they do not have management
support which can help to work properly. Due to this employees cannot work properly and
decision about leadership become ineffective.

TASK 4
P5 Different leadership styles which may contribute to deal with change
It is very important for all organisations to ensure that the organization's members use
acceptable leadership styles as it can help deal with and respond effectively to change. There are
different kinds of leaderships that could be used by Sports Direct management to bring
themselves to the fashion industry. Explanation of certain of them is as follows:
Transformational leadership – This is new approach which focuses on ho leaders and
its followers can accept challenges and changes in their organisation and maintain business
effectively (Iles, 2017).
Advantages: This type of leaders are more likely to retain their employees for long term
as it adopts charisma leadership style which helps to accept changes through entire person.
Disadvantages: It can develop negative results of its employees performance, there must
be continuous communication and it requires constant and consistent feedback and its followers
need to agree with the team, risks taken through transformation leadership can be disruptive.
Transnational leadership: It focuses on performance, conforms to the current
organizational structure and calculates progress according to the scheme of incentives and
penalties of the company. It includes specifically inspiring and leading followers by appealing to
their own self-interest (Wilson, 2014).
Advantages: This allows workers to stay motivated for longer periods of time. And it
shows different ways of achieving the company's objectives and defined targets with a simple
conceptual image, it's like having blue printing of the organizational structure to achieve goals.
And this increases productivity, too so reduces prices ( Scarlett, 2019).
Disadvantages: Often it doesn't have a clear structure, but it also has policies and rules
that are resolute. It does not foster workers ' ingenuity and responsibility and insensitivity.
Situational leadership: It's concept applies to those leaders who follow different styles
of leadership based on this situation and their members level of development. The best-known
psychology and HR situation management model is one set up by Paul heresy and ken
Blanchard.
Advantages: It acknowledges the need for flexibility, different experiences and
perspectives create diversity. This recognizes the need for versatility, generating variety of
diverse experiences and perspectives.

Disadvantage: This focuses more on immediate needs than on long-term needs and in
task-oriented environments can be counterproductive. Defining maturity can be difficult and
does not provide sufficient information for some van der leaders (Shore, 2014).
From all the leadership styles mentioned above, Sports Direct leaders should incorporate
situational management, as it can help managers change their behaviour according to the
circumstances that occur as a result of sudden changes in organizational structure. From all the
above described leadership styles the leaders in Sports Direct can implement situational
leadership as it can help the managers to modify their behaviour according to the situations
taking place due to sudden change in organisational design. Addressing all the obstacles that
affect the adoption of change and leadership decision-making will be beneficial (Spillane,
2015).
This theory of leadership will also help the organization to implement successfully all the
strategies formulated for business development.
Link of leadership approaches
From the different leadership approaches it has defined that transformational leadership is
link with operational and fundamental change where employees accept the changes by facing
competitive pressure as result they can improve the quality and delivery services in context to
Sports direct. Under fundamental changes transformational leadership consider vision and
mission which is required in volatile business environment. With the help of this leadership
approach employees face the problem and run functions effectively which increases productivity
and morale of employees.
On the other side, situational leadership approach is link with reactive and strategic
change where changes take place in response to event and chain of event. This helps to increase
the demand of Sports direct products in changing business situation which helps to increase the
business activities. For instance, management of Sports Direct invest more in technology so they
can face the stiff competition and serious crisis which helps to maintain profits.
CONCLUSION
From the above project report it has been concluded that leading change is the knowing
and guiding change is the process of assessing whether future decisions are capable of meeting
internal stakeholders ' expectations. Various methods and strategies such as PEST and SWOT

analysis could be used when evaluating the forces that can facilitate or pertain to change in the
workplace. There are various obstacles that affect change and decision-making in leadership.
There are different types of approaches to leadership such as transformative, transnational and
contextual leadership. One of them, according to their needs and circumstance, could be used by
businesses. These are improper contact with workers, their derogatory behaviour, etc.

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