Leading and Managing Change

This document discusses the consequences of change in organizations, including the impact on operations and strategies. It also explores the internal and external drivers of change and their effects on leadership, teams, and individuals. Additionally, it assesses measures used to minimize negative effects of change on organizational behavior and discusses different leadership approaches. The document is relevant for the subject of Leading and Managing Change in any college or university.

Leading and Managing
Change

Table of Contents
INTRODUCTION...........................................................................................................................1
P1 Consequences of change in organisation in context with operations & strategies of various
firms............................................................................................................................................1
P2.Measure internal and external drivers of change which generate impinging on leadership,
team & individual's behaviours...................................................................................................3
P3. Assess measures utilised for minimisation of pessimistic affects of changes on
organisational behaviour.............................................................................................................5
P4. Barriers for Change...............................................................................................................8
P5. Leadership Approaches.........................................................................................................9
CONCLUSION..............................................................................................................................11
REFERENCE.................................................................................................................................12

INTRODUCTION
Management of change refers to the collective term as per the different types of
approaches such as individuals, teams as well as organisation in order to make several
organisational changes. It mainly develop demoralised and moralised impact on the ways in
which companies are operate their entire operations. There functions and operations can be in the
term of system, technological, policies and so many (Ansari, 2019). All these are helpful to
support entire activity of firms which change is considered as a lead management in a right
direction. Therefore, leading and management change is necessary for all kind of business to
achieve targeted goals or objectives. Present report is based on British retailing group which
provide services across the globe by having so many other sporting brands or trades as well.
Moreover, discussion will be based on change was brought in 2 companies that deals in a same
industry with influence on their organisational strategies. At last, it will measure reduction of
demoralised influence of change and some leadership approaches in order to deal with to bring
few alterations.
P1 Consequences of change in organisation in context with operations & strategies of various
firms
Change is always considered as an essential aspect within industries by which they are
liable for arrangement of increment to get efficiency of smooth work flow (Alavi and Gill,
2017). So that it is necessary for firm to ensure that changes are easily executed as per the trends
within the marketplace. So that change always impact on the firm and their overall business
operations through developing different type of alternatives for firms. In reference with 2 firms,
for better understanding of change are mentioned below:
Sports direct- this organisation is emerged as an international leader in sector of sports,
lifestyle and luxury apparel through offering its customers a wide and dynamic range of iconic
brads. This organisation was established in 1982 as a single store and today is one of the largest
sporting goods retailer of UK.
House of Fraser- it is a well known British department store that is having around 51
stores across various location of UK and Ireland. This organisation was established in 1849 at
Glasgow, Scotland. House of Fraser is mainly providing men, women's, kids luxury clothings,
accessories and shoes through covering large number of designer's brand across the globe.
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Therefore, it is well known fashion brand and always designs clothes through applying
innovative strategies to achieve targeted goals and objectives.
Change Sports Direct House of Fraser
Strategical change They always focus on maximisation
in order to maintain this situation,
they always bought fashion firms
with the purpose of expanding their
services in all over the countries with
the help of particular firm like Jack
wills. This strategy was used to
purchase along with develop sports
and fashion brands regardless
financial travails. It helped them into
cost reduction and maintain financial
aspects.
This change was adopted by
Sports Direct with the help of
strategy that they was segmented
2 groups, which Fraser's consist
stock in relation with unique and
designer label on the other side
another group offer their services
to audience from marketplace. It
was helpful so that they are able
to reach large number of people
towards goals. Furthermore, same
plan can be carried with several
layouts, but for this House of
Fraser's rebranded.
Process change This bring huge changes with the
alteration in reference with KPMG
they are responsible to manage
administration as they were going via
pressure of cash flows with current
conditions from few years (Esty,
2017).
This change was carried out them
in regards with rebranding as they
have changed so many styles of
working in order to reach all over
requirements of individuals.
Together with they have been
shifted its warehouse and
distribution services in another
place.
On the basis of above changes they have been developed 2 several kind of firm in order
to increase their services. This impact has been formulated with the use of Bohner and Arnold
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which are liable for identifying potential necessities in regards with change and evaluation in
context with what kind of changes has to be carried to fulfilment of changing environment.
Herein, sports direct has prepared few changes through following operations and strategies. In
order to manage this analysis they are required to expect proper affect by which they can bring
more alterations. So the main aim was to execute Jack Wills position at marketplace together
with its financial performance (Doppelt, 2017). Thus, Sports Direct will help them to meet
targeted goals and objectives. Apart from this, House of Fraser reach loss approx £3million every
week. For this they can implements on new strategies which was adopted by them to achieve
successful growth.
P2.Measure internal and external drivers of change which generate impinging on leadership,
team & individual's behaviours.
Change can be identify as an essential aspect of process which is liable to implemented
through every single people. According the drivers of change that have been expedited Sports
Direct in both process and strategical changes within industry, those are going to be discussed
below:
Internal Drivers of Change
These are advert to as constitutional aspect which are connected with industry that
generally create appropriate affect on organisations and arrange Sports Direct to opt few changes
within entire environment of working that are:
Strengths Weaknesses
 It is considered as one of the best
sports retailer within the market of
UK by having 470 stores (Cowne,
Frankl and Gerschel, 2018).
 They have been appeared with
different recognized brand like
Adidas, Reebok, Nike and so many.
 They have strong presence at online
business as delivered product on time
and allows customers to have access
 Sports business enterprise has huge
competition and gives better results
through slow growth in the form of
market share.
 This firm go with low margin which
develop huge doubts through
achievement of profit.
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anywhere so that they have been used
effective cost strategy in order to
maximise credibility of retailer.
 They have great turnover rate as they
paid huge amount to employees more
than the workers. So that it helps them
to increasing employment in firm.
Opportunities Threats
 While economic crises into the
EuroZone rumble on, Sports Direct so
that they have opportunities to
provide best services in Eastern
Western and Europe.
 Respective firm is shadowing is
assertive scheme for getting of brands
approx Europe which helps them to
reach maximum customers across the
segmentations. So that it is good
opportunities for them to build strong
strategical ideas (Jalagat, 2017).
 Regularly maximising price of raw
materials generate negative impact on
sales or revenue as they offered its
goods and services at low margin.
 From the Eurozone situation, policies
of tax has been changed that directly
influenced functions of sports Direct.
 Technical difficulty makes problem
regularly.
External Drivers of Change
Within the internal drivers of change, this is necessary for firms to consider on entire
internal view of business to bring appropriate changes within overall working environment. So
that macro analysis of environment could be carried through firm and increase uses of analytical
tool like PEST. So that it has been said that external environment factors always liable to firm in
order to bring few alterations to gain huge success towards firm. In context with Sports Direct,
they should use this particular framework for identifying external drivers towards change and
their impact on them. PESTEL analysis impact on Marks and Spencer, has been described
below:
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Political: Stability of political status within the UK provide various opportunities to
Sports Direct in order to change affirmative within firm that would be increase business
effectiveness. For this factor, leadership of democratic can be used that is liable to generate
influence on employees through which they can select their task to fulfil accordingly. Thus, it
develops more extensive influence on leadership, individuals and group that lead Sport Direct to
bring innovative aspect in a proper way (Gunawan and Aungsuroch, 2017).
Economic: Within the United Kingdom financial situations are very strong that develop
important affect on firms such as Direct Sport for fulfilment of services that are accessible.
Direct Sport mainly opt skills in order to administrate such as Jack Wills so that both can
delivered their services on time. They can give their access on infrastructure, supply chain,
logistics and so on. These sorts of benefits are able to cope with environmental things within UK.
Social: Lifestyle of UK trends mainly face so many challenges day to day. It generates
impact on so many ways in which leaders of Direct Sports gives huge incentives to their
employees along with better rewards. It will motivate employees together with its firm's growth
in order to sustain at marketplace for long time.
Technological: UK is one of the best country that have large number of latest technology
and having huge scope for their employees along with team members in order to use several
creative ideas along with bring instant innovative changes in a proper way within Direct sport.
According to the leadership aim it is very effective process by which they can bringing several
change within Direct Sport (SHEIKH, AIBAGHI and LOTFI, 2019).
Environment: There are mainly 2 types of factors such as sustainable produce in which
Marks and Spencer able to maintain its luxury brand image in order to become more sustainable
to achieve targeted goals. From this sustainability they should use innovative tools and
techniques towards achievement of goals. On the other side fair trade by which respective firm
can take initiative and developed better foreign produces and have directly impact on
environment so that they can achieve huge benefits and achieve competitive advantages.
Legal: There are no such kind of legal factors influencing Marks and Spencer as they
already have following several rules and policies which is given by government bodies in UK.
With the help of this they are running its business in a smooth manner.
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On the basis of overall information developed from the both internal and external drivers
of change it can be said that usage of internal analysis helps the respective company in acquiring
right leadership skill and also support influence the work of individual as well as whole team. It
has been seen that by having detailed knowledge on SWOT & PESTLE analysis of the company
it is easier for them to team leaders to the develop strategy for whole team according to the core
requirement. This work as the guidance for each and every individual working for the company
that will lead to attainment of organisational success in rapid form.
Effects of strategic management
Strategic management allow organisation to effectively direct employees towards effective fulfilment of
organisation goals as well as objectives. This will also aid entity to undertake decision making in best effective
manner and formulate strategies in cost effective manner.
Work force planning
With the assistance of formative workforce planning Sport Direct can effectively able to manage their
workforce in best effective manner. In addition to this, it has been evaluated that this provides benefit to entity to
encourage employee’s performance towards its betterment. It further aid Company to increase their overall
productivity and work efficiency in a well defined manner.
P3. Assess measures utilised for minimisation of pessimistic affects of changes on organisational
behaviour.
Change is regarded as an essential aspects that pertain into organisation. It drives towards
development of positive as well as negative affects upon firm's practices. It denotes that effective
measures have to be consider through entities by which pessimistic affects may be reduced. Few
efforts that may be considered through Sport Direct are described below:
 Respective organisation have to assure that regular market investigation is performed
through them as through this they can able to examine the trends that are enhancing into
business surroundings. It will allows them to implement effective alterations and develop
staff to adopt the modification in advance.
 They may also facilitates training sessions to communicate with its staff regarding
modification that that adopted. This training programmes intent to develop staff members
for the difficult circumstance in advance so that if any types of situation arises then they
do not feel pressurise as well as not get panic. Moreover, the work can get accomplished
in efficacious way when the modification are done (Peate, 2019).
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Along with this, the continuous improvement model as well as system theory is used
through Sport Direct to assure that they make plan for performing the effective changes. Both of
them are discussed below:
System theory: It is considered as the interdisciplinary system scrutiny in respect of
science, nature, structure, society and other by which research may be performed for attaining
the optimistic outcomes. This will drives them towards focusing upon the end outcomes that is to
reduce the useless cost instead of the ways by which this may be achieved. Entities should has a
systematized and effectual strategies by which they may become competent to perform the
modification in positive way and facilitates co-ordination within practices.
Continuous improvement models: This includes approaches and mind set which is
accountable for involving its staff members into acknowledgement of employees for getting
knowledge about its consumers and procedures to drive efforts that brings into sustainable
alterations to have effective services. In addition to this continuous improvement model which is
mainly defined as mindset within which an entity basically engage in the process of continuous
process in order to strive to make significant increase in profitability as well as performance
efficiency of organisation. With the assistance of continuous improvement model Sports Direct
can effectively able to offer better method to evolute services, products, workforce and other
important aspects of organisation.
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:
Illustration 1: Continuous Improvement
(Source:What is Plan-Do-Check-Act Cycle?, 2019)
In addition to this it has been evaluated that co continuous improvement model also
include it is comprises of PDCA cycle. So, in order to eliminate the negative affects which is
related with modification into entities, Sport Direct used PDCA model (Neil, 2018). This model
is described below:
PDCA Model: Plan: It is regarded as a first step where initiatives are done through entities in order to
determine the main reason that is associated with the particular problems. For instance,
this is essential for firm to perform market investigation. In this respect, respective
organisation management have find that entities who are very much strong but because of
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few inappropriate modification they has to gone through some changes such as Jack
Wills was merge fashion with sports brands for obtaining an effective outcomes. It drives
entities towards improving them selves through developing strategies and planning in
order to perform the efficacious training programmes for its staff through which
modification may be performed in very effective way. Do: After development of effective plans for its probable problems while performing
modification, so the another step is related with efficacious execution of planning through
which positive outcomes may be accomplished through Sport Direct. Thus, strategical as
well as procedures are changed through entities. So, this particular phase will has leads
them towards obviation of wrongful decision formulation if this is utilised in effectual
way (Lumbers, 2018). Check: It is a third stage into PDCA model that is accountable for developing contrast
within expected and actual performance with a view for performing effective control
practices. In this, the effectual application to monitor techniques will assists respective
organisation for evaluating the changes in effective and efficient way.
 Act: This is considered as the last phase of PDCA model which is accountable for
developing documentation with reporting for changes which has been performed. In this
respect, the management of respective organisation is responsible to put the plans into
implementation. So, this will provide direction for entities with context to information
that will drives them towards success in relation to modification that has been performed.
On the basis of above specified measures it can be said that it is highly important for the
company to focuses on incorporating them at workplace so that they can easily reduce the
negative effects of the change implemented at workplace. Along with this, it could be said the
main benefit of incorporating this model within the company will support them in executing
whole change management plan in systematic manner On the other hand, it is emphasised on the
negative side of using this model is that it is time consuming method which might keep managers
away from the focusing on the other required area that must addressed at the same time. Thus, by
effective execution of whole PDCA model phases, respective organisation may able to reduce
the negative impacts associated with changes.
Moreover, Burke Litwen model may be used to assure that changing procedures are
efficacious and effectual. This includes development and explanation of reason as well as impact
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relation among various organisational dimensions and also it act as an essential aspects at the
time of performing changes within entities (Knutton and Ireson, 2018). It is discussed below:
External environment: This includes the factor that are accountable for brining
modification into entities. With context of respective organisation, it includes consumers
behaviour, competition enhancing into marketplace, legislation and others. The main factors that
develops affects upon Sport Direct with context to Jack Wills is challenging trading surroundings
that drives them towards financial crisis.
Mission & strategy: The mission statement of respective organisation is “ To create real
sports person and preserve true sports nature”. Its strategy is to expand its brand into the world of
fashion and sports.
Leadership: The respective organisation leaders has adopted democratic leadership style
where person are very much participative into the procedures of decision making. It allows
individuals of company to motivate and share ideas as well as opinions by which the creativity
gets enhanced.
Organisational culture: In respective organisation, the task culture is used as its strategy
develops the utilisation of purchasing and growing company. Based upon the entities that is
considered through them and services are being provided consequently.
Structure: In Sport Direct, hierarchical structure is being comply for assuring that
services as well as operations are performed in effective as well as systematized manner.
Systems: It includes process and policies that are comply through respective organisation
as this will aids them in supporting staff and attain modification based upon the expected
standards.
Management practices: As per this manager of direct sport able to plan few activities
and behave positively by having aim to implements on several strategies. So that respective firm
can easily give training to employees.
Working climate: It is based on the overall working environment of firm in which
respective firm is able to share their overall viewpoints with high authorities. It will bring
innovative ideas for them so that they can manage their services as per the climate (Kennedy and
Jones, 2017).
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Tasks & skills: It fulfilment of task needs along with assignment of job description for
employees expertise. The staff of direct sport required to have time management, adaptability,
capabilities and several communication which will increase overall functions of firm.
Individual values as well as needs: Within the Sports Direct firm required to have
several kind of tools and knowledge by which they can offer several things to employees like
they can improve work-life balance, rewards and remuneration. It will improve working quality.
Motivational level: In this Maslow's theory can be used by management system of Direct
sport in order to inspire people so that they can work as per firm's want and needs.
Individual & general performance: It includes several level of an organisation in which
employees have been evaluate through Direct Sport on the behalf of productivity, needs along
with consumer's satisfaction.
According to the above given information towards models and theories this can be said
that, there are different types of strategical thoughts and ideas by which both firms are able to
gain successful advantages by using them perfectly. Therefore, it is necessary for them to make
clear vision in order to sustain at marketplace for long period of time. In order to gain huge
success this can be said that, within current competitive current scenario-based organisations
should use above specified given model to attain future goals.
P4. Barriers for Change
Change is very important aspect within each and every organisation which is developed
by leaders and managers of firm in order to delivered goods and services on time to customers.
In reference with Direct Sport, there are few barriers in order to implements on different
strategies, those are mentioned below:
Lack of Effective Communication Strategy:
Poor communication always create complications within the firm that highly negatively
impact on clients as well as employees. In reference with Sports Direct, there are lots of
employees who works together and able to bring huge alterations towards work as well as
employees. So that it has been observed that employees of this firm are able to adopt so many
changes in order to get their all over activities done within a particular time.
These sorts of barriers mainly impact on overall functions of an respective organisation
which is needs to be improved through employees in order to interact with several people to
increase growth of firm successfully (Yoder-Wise, 2018).
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Lack of Employee Involvement:
Sometimes, employees are not able to engaged in so many activities during the changing
strategies so that herein, industries are needed to have accurate information about every
employees so that they can manage work accordingly. This is because engagement of employees
within firm's activity is necessary in order to implements on so many changes. Along with Direct
Sport, able to implementation on several different kind of techniques in order to make
organisation better and encourage employees towards target market (Swanwick and McKimm,
2017).
According to this barrier leaders of Sports Direct have to make better plan in order to
achieve targeted goals in order to lead people of firm to make each and every situation better. By
having employee's contribution they can attain their goals.
So this can be said that barriers mainly influence on overall functions of firm in relation
with decision making process so that it can create issues at workplace.
Force field analysis
It is mainly based upon changing management in order to improve overall changes which
is followed by an organisation, there are few factors those are mentioned below:
Facilitating Factors: According to this factor entire environment of business generally
influence firms activity within positive way. These sorts of aspects mainly includes large number
of group members, individuals and people in order to felicitate several strategy for them so that
they can improve strategical changes in an effective manner.
Restraining Factors: It is the form of business environment and act as same in order to
implementation of new changes. These sorts of elements includes several kinds of government
rules and regulations in order to make overall functions and operations in a proper manner
through following several strategies. Therefore, it is necessary for Direct Sports to implements of
training sessions through the use of various methods.
P5. Leadership Approaches
These are one of the best way named as leadership approaches in order to affect and
guide behaviour of people in a right direction which is referred as the leadership. It helps them to
achieve organisational goals and objectives for the further development in firm. So that
leadership will support Direct sport in order to development of new goods and services as per the
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set plans. By having so many changes Sport Direct can easily achieve their goals . There are few
approaches of leadership, those are as follows:
Kurt Lewin's Change Management Model:
It is very useful model which is generally utilised by management in order to bring so
many new operations and functions within firm through reducing negative impact from firm. In
context with Direct Sport they mainly use this model in order to implements on various things to
gain better results. Several stages of this model comes under the change & refreeze and unfreeze.
As peer the first stage they can meet their goals and implements on so many ideas. Whereas, next
step is based on change which is used to give training to employees. At last, employees are able
to take appropriate knowledge from the firm and work accordingly towards achievement of goals
(Thomas, 2017).
Situational leadership: It is based when manager and leader of firm is able to follow
several styles in order to make development levels of followers or people who are able to trying
within every situation of firm. In reference with Sports Direct, is able to bring so many thoughts
and ideas in order to improve their services in a proper manner. Apart from this, if leader is able
to follow this strategy in a proper way than they can make effective collaboration within team
members and achieve targeted goals. It will increase their value as well as brand image in front
of others. With the help of this they can sustain at marketplace for long period of time at
marketplace. But sometimes firms are not able to make effective collaboration in team that could
develop the chances of conflicts between team members and firm. Therefore, manager of this
respective firm should use such kind of strategies by which they can apply on that situation and
able to achieve their goals.
According to the above specified model it can be said that KURT Lewin model is an
effective change management model through which the change can be easily incorporated within
the company that is Sport Direct so that it could address change and attain success in the rapid
manner. Along with this, usage of situational leadership helps this company in analysing the
present time and then taking the respective decision accordingly which leads to the attainment of
success in quicker manner.
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CONCLUSION
According to the above specified report it has been analysed that, changes are more
important or essential for future growth of an organisation by which they are able to use several
resources in an appropriate manner. Therefore, these assorted changing drivers always liable and
bring several alterations in firm in order to achieve successful goals and objectives. It will
increase firm's growth and make them strong in front of their competitors so that they can beat
competition and able to formation of several strategies which is beneficial for them. For instance,
Kurt Lewin's and PDCA model impact on overall functions of firm so that firm is able to reduce
negative impact from them.
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