Leading and Managing Organization | Case Study | Report

Leading and
managing
organization
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Management 1
Contents
Introduction......................................................................................................................................2
Problems/change in the case............................................................................................................3
Recommendations............................................................................................................................5
Conclusion.......................................................................................................................................8
References........................................................................................................................................9

Management 2
Introduction
The report aims to analyse the case study and to apply the strategic thinking, formation of
strategy and strategic change within the business. The report includes a brief description of the
situation outlined in the case study. The problems/changes are identified which are faced by the
company and they need to deal with the issues. The analysis of entire stakeholders that could be
affected is identified with the benefits as well as the costs from their perspective. The case shows
that Eastern Massachusetts University (EMU) is facing problems or challenges within their
General Surgery Unit (GSU) department. In the case, this has been witnessed that Barbara Norris
is considered as one of the well-respected and successful nurses present at EMU. Barbara Norris
works as in the GSU as the nurse manager. A nurse works effectively by accepting all the
responsibility available in the GSU department apart from the issues that are occurring in the
department. It is expected that the nurse improves the present state by resolving the issue as the
work of the entire department get affected. At the end of the report, the recommendation for the
improvement has been discussed.

Management 3
Problems/change in the case
Barbara Norris, manager of the GSU unit is liable for managing the staff, scheduling as well as
budget for the entire unit. In GSU unit, the Norris staffs include the 33 staff which includes 25
RNs and 8 patient care assistants (PCAs). In GSU, the first month remained difficult as the nurse
lost the two RNs and on the six months before her joining the unit three RNs had left. This took
place because of the current instituted hiring got Freeze at the EMU which shows that there is a
challenge of lack of nurses in the department. It has been found that due to lack of nurses,
Barbara was not able to replace some of these positions. It is witnessed that the unit was
considered as the short-satisfied in which the level of stress among the nurses was high due to
the workload. Also, Barbara identifies that her predecessors had not kept complete as well as
accurate records of the annual performance reviews of the staff.
Also, in the departments of EMU, there is a high employee turnover rate which is another issue.
In the case study, this has been found that nurses need to take care of the patients present in the
unit and also to provide them with effective services. However, it has been found that patient
satisfaction scores were average and also declined steadily in the past few years. This shows
another major problem that involves the impact on one of the major external stakeholders of
EHU for which they are performing their operations. The level of satisfaction is declining
steadily which raise a big question on the EMU. In addition to this, the GSU department of the
EMU was popular because of their culture of the conformation, favouritism and blaming
(Groysberg, Nohria & Bell, 2009). It has been found that the unit has been renowned for its
culture where the elements of the favouritism have been quite evident and the nurses feel
deprived of being motivated by the management level.