leading business organisations

LEADING BUSINESS
ORGANISTION

Contents
PART 1............................................................................................................................................3
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Leadership related Fundamental Question.............................................................................3
Key aspects.............................................................................................................................3
Theories of leadership............................................................................................................3
Various style of leadership.....................................................................................................4
Approaches of leadership.......................................................................................................4
TASK 2............................................................................................................................................4
Mission and vision of organisation.........................................................................................4
Contribution in mission and vision.........................................................................................4
Leaders and their contribution................................................................................................5
Stakeholders and their contribution........................................................................................5
Evaluation in contribution......................................................................................................5
TASK 3............................................................................................................................................5
Strategy of leadership.............................................................................................................5
Change in leadership..............................................................................................................5
Understanding of organisation potential................................................................................5
Business context.....................................................................................................................6
Wide range of leadership strategy..........................................................................................6
TASK 4............................................................................................................................................6
Meaning of motivation theory................................................................................................6
Types of motivational theory..................................................................................................6
Contemporary term for employee motivation........................................................................6
Technique for inquiry.............................................................................................................6

Critical evaluation of motivation theories..............................................................................7
TASK 5............................................................................................................................................7
Potential style of leadership....................................................................................................7
Strength...................................................................................................................................7
Challenges..............................................................................................................................7
Individual or personal development.......................................................................................8
CONCLUSION................................................................................................................................8
PART 2............................................................................................................................................8
SERVANT LEADERSHIP..............................................................................................................8
Overview................................................................................................................................8
Examples of good practice.....................................................................................................9
Potential Difficulties and Challenges.....................................................................................9
CRITICAL EVALUATION OF KJ'S LEADERSHIP..................................................................10
Identification of Leadership Style........................................................................................10
Positive Elements.................................................................................................................10
Negative Elements................................................................................................................11
Identification of Key Stakeholders of Starbucks..................................................................12
KJ\'S Own Image...........................................................................................................................12
RECOMMENDATIONS...............................................................................................................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................15

PART 1
INTRODUCTION
The term leadership can be defines as an act which is utilised by management for
guiding, encouraging and motivating the workforce of organisation for accomplishing
organisation goals and objectives. Leadership is an effective process or set of actions that are
required by individuals for formulating competence work capabilities and its implementation in
organisational departments (Al-Htaybat, 2018). This report is based on reflection that is based
for aspire of leaders, that embrace reason for systematic understanding of leadership theories and
organisation that is beneficial for aspiring of leaders with their ability of evaluate contributing
individuals, leaders and stakeholders that formulate version for organisation. In last, various
leadership strategy, motivational theories and its evaluation with analysis of leadership style will
also include.
TASK 1
Leadership related Fundamental Question
There are various question required by leader to ask from themselves some essential
question which relate with each leader is mention as below:
 What actual required aspects are required for improvising drive of organisation?
 How best future is anticipated and organisation is prepared for same?
Key aspects
There are various key aspects relate with leadership which are mention as below:

 Mission and Vision- It refers to long term goals that are required by organisation to
achieve and enhance workforce for achieve this objectives.
 Reliability- The aspect for this relates with transparency, ethical values and trust that is
reflected by individuals and leaders to take right action.
Theories of leadership
Leadership theory explain the field of practice that emphasis on determining how a leader
adhere its duty and function with-in an effective manner. Moreover, leadership reflects different
activities and procedure that implement in workplace premises (Bason, 2018). Adhering to this
results and its principle effective leaders perform its work as per requirement of organisation.
Various style of leadership
With selecting right leadership style manager adopt essential things that are required by
leaders for working according to current situation that helps to deal with uncertain and complex
business environment conditions. Some of them are as follow:
Autocratic leadership style- In this style an individual implement all roles as per their
decisions that leads to work with complex aspects in management. Moreover, they are strict and
disciplined individuals who not involve other in effective decision making.
Situational leadership style- Most of the current business environment conditions are
uncertain or dynamic. So to deal with them properly individual must learn and adopt situational
leadership style for performing all work in an organised manner by adopting situational
leadership style.
Approaches of leadership
This is essential that leadership approaches must understand range of leadership approaches
that are required for each situations. Moreover, it is also required by leaders to act flexibility and
accordingly through which leader must understand right approach for leadership.
TASK 2
Mission and vision of organisation
Vision of a business related with future position that is predicted by organisation for its
upcoming years (Chaplin, 2018). In context with this mission statement, this is prominently
focuses on methods, techniques and processes which are essential for organisation to achieve
their vision.

Contribution in mission and vision
Individuals or employees of an organisation play an effective role for achieving
organisational mission and vision. Like, they formulate plans in which management decided
strategies which must be achieved in upcoming future. Moreover, all operations and functions
are also performed by individuals towards direction of organisational goals.
Leaders and their contribution
Leaders in an organisation formulate right and accurate plans as well as strategies that forms
and develop an effective pathway for workforce to attain organisational goals in minimum time
period. Along with this leaders also motivate individuals to perform their role with more
motivation (Cullen, 2018).
Stakeholders and their contribution
Stakeholders develop an appropriate influence on work phase of an organisation. They
perform an essential role for managing and completing organisational work as per its policies in
relation to achieve mission of organisation by performing all projects effectively.
Evaluation in contribution
Leaders are those persons who are required for generating witness and monitoring work
performance of each individual. This is an important aspect for organisation because leaders
assess overall performance of firm which is based on contribution of individuals that drive better
contributions from each individual.
TASK 3
Strategy of leadership
Leadership strategy refers to those aspects under which different procedures and tactics
developed by leader for making appropriate and effective decisions that leads management to
achieve an competitive edge in market.
Change in leadership
The term change leadership refers to those capabilities that are required by leader to
enthuse and motivate an employee for working as per dynamic conditions of an effective
environment (Fahm, 2018). Therefore, through making changes in functions and structure of
business operations it is easy to work as per current mission of organisation.

Understanding of organisation potential
Organisational potential refers to effectiveness of an organisation that is used to achieve all
business objectives in an appropriate manner. Moreover, the work and its activities are subjected
towards organisation efficiency and capacity which is related with organisational resources and
leads to attain organisation competitive edge with in the market.
Business context
It refers to understand and analyse all factors of business which implements strong
influence for an organisation from different perspective in order to reflect decision making for
achieving goals and objective as per decided action and activities.
Wide range of leadership strategy
Leaders are required to perform all functions and operations with in an effective manner
that enhances scope for improving within an organisation (Franklin, 2019). Business
environment consists of different factors that are natural and utilised to make desired outcomes
in organisation. Thus, by understanding broad range of leadership it is easy to make better scope
and functions of leaders in context of different organisation.
TASK 4
Meaning of motivation theory
The term motivation theory refers to all practices as well as procedures that are adopt by
individuals in order to influence employees for working towards an specific outcome and
objective of organisation.
Types of motivational theory
There are two different category of motivation which is intrinsic and extrinsic. The term
intrinsic theory refers to internal process by which motivation is emerged with in an individual
for satisfying psychological needs of employees who are engage in organisational operations
(Galanis, 2019). Extrinsic theory is just opposite and it focuses on outcomes of individuals like
power, money and many more.

Contemporary term for employee motivation
Inspiration, motivation, rewards, compensate and many more are key aspects for retaining
employees for longer period with in an organisation and it also inspire and motivate individuals
for performing their work with in an potential approach.
Technique for inquiry
Appreciative inquiry technique refers to approach for adopting models and techniques
related with change management that emphasis on determining aspects which are working well
and focuses on methods that improves further process of organisation (Gelderblom, 2019).
Attention of individuals or employees works as a big aspect as it assist management to make
progress with in organisation aspects.
Critical evaluation of motivation theories
According to critical range of motivational theory that is focused by leaders with in an
organisational context relates with fact that there are various individuals perform their work
among operations and functions of business. Thus, for particular context, such as evaluation
monitor all aspects and guide leaders for adopting and implementing best motivation theory.
TASK 5
Potential style of leadership
According to my projecting leadership style relates with performing all task with
implement of democratic leadership style. The reason for adopt of this is to manage and
complete task with engagement of all persons. This results personal requirement of company and
organisation both are fulfilled at same time through balancing whole situation effectively. So this
leadership style is quite beneficial for me to complete all task in proper manner (Grube, 2018).
Strength
Some strength which is related with my leadership styles are reflected as follow:
 Ethics- One of the major key strength for me is that I fulfil and follow my roles as per
ethical approach due to which all operations and functions are performed in a honest
and ethical manner.
 Problem solving- With my constant contribution and performing all work with right
methods and techniques it is easy for me to solve all problems. Along with this by my
creative and unique skill all problems are solved effectively.

Challenges
Challenge and issue which are faced at time of implementing leadership style are mention as
follow:
 Confusion- It is first step which generate challenges to complete all work within right
manner. As due to ineffective leadership style confusion task faced by me is due to
inefficiency in operations.
 Inducement- The major complex task faced is that it is complex to encourage
individuals for developing right decisions and influence them to work as per right
decisions methods.
Individual or personal development
Various activities performed but some of them are specific that are directed towards
personal development which is used for developing leadership ability, so some essential of them
are as follow:
 Training- With different training methods it is easy to work with simulations that allows
me for improving skills as per mock scenario, that is useful for enhancing my abilities.
 Workshops and seminar- By attending different seminar in which past leaders perform
their work leads management to deal with all situations through guiding individuals that
is useful to work as an effective leader.
CONCLUSION
In last, it is concluded with analysis of above report is that leadership style perform an
important role which is adopted by individuals for ensuring enhancement in organisational
performance. Along with this key aspects and theories of leadership also contribute better results
for achieving organisational vision and mission that is analysed for understand concept of
leadership. Further, leadership strategy and motivational theory help to determine all work within
an systematic and organised manner.

 PART 2
 SERVANT LEADERSHIP
Overview
Servant Leadership defines the viewpoint in which the leaders perform their work for the
betterment of the company and the employee instead of getting induces the dictatorship with the
business. It is an approach that is more different as compared to the traditional leadership in
which the leader must perform its work in order to develop and enhance the working condition of
the employees. It is more important and useful approach of the leadership in which they allow
the other leader and mangers to develop the performance of the business by enhancing the
working potential of the employees (Gunjal, 2019). It is a leadership that has also make a
contribution in the building of the positive environment in which all the employee get equal
opportunity to foster their personal growth and that develops the working attitude and style of the
company.
Examples of good practice
There are some different companies that get work by following the servant leadership
approach within the business in systematic manner. It helps and promotes different benefits to
the company by which the structure as well as the working culture of the company will get
enhanced. One of the most relative examples of this approach is Marriott International as it is the
business that follows this approach to develop the engagement of the employee and the customer
services. The founder of this business as named as Bill Marriott believes that these approaches is
more useful and have an impactful impact on the business. The company works with the basic
principle “Spirit to Serve” and it has the provides the basic advantage to the business in which all
the stakeholders were get satisfactory outcomes (5 Companies That Embrace Servant
Leadership, 2019). The company will provide the training to the employees in order to provide
the professionalism with the treatment of the customer will also get transferred and thus the
ultimate agenda of the business will get achieved (Hutchinson, 2018). The purpose of this
approach is to provide the balance in between the company and the stakeholders.
Potential Difficulties and Challenges
There are some of the different challenges and the difficulties that are faced by the
business while implementing the servant leadership approach within the business. As the

business culture will get more uncertainties and in that different challenges will ge generated on
random basis that are as defined below as:
 Motivation Issues:
It is the major challenge that is faced by the business while implementing the servant
leadership. In this the leaders of the company will only get focused to the selective number of
employee by which the range of the leadership will get disburse and in that the working ability
and the scope of the business will get vanished. It is a challenge that further relate with the
insufficiency of the leaders as they didn’t have authoritative discipline which is more needed to
provide the growth and development of the workforce (Pedersen, 2018).
 Internal Implementation:
It is the other challenge of the servant leadership that is developed while implementation and
it get more linked with the deep in introspection. In this the lower level employee will get
affected as they didn’t get that much encouragement and motivation that helps them to remove
the different obstacles that resist their performances. The leader will always try to influence the
working ability and the performance of the employee by which they could develop their skills as
well. But in the leader didn’t do that and that will get reflects of the weak performance of
employee.
 CRITICAL EVALUATION OF KJ'S LEADERSHIP
Identification of Leadership Style
As per the company as like Starbucks, the leadership is more vital for the business as it is
the approach that highlights the different dependent aspect of the business and helps to build the
better relation with all the different employees that are working within the company. As per the
case study with the Starbucks, Kevin Johnson is the one that is more elaborated with the different
style of leadership (Rachinger, 2019). In addition to this it is more important that leadership will
get induce within the business and it will evaluate as well by which Kevin Johnson makes the
Starbucks such a successful company.
Positive Elements
As per the case study and the viewpoint of the prior CEO Howard Schultz, Kevin
Johnson is the one that lead the business in more systematic and precious manner that has been
showed as per the different development and achievements that has been measured by the

business and as per the business model that is more advanced and full of opportunity. There are
some of the different positive aspect that gets linked within the KJ's current leadership style and
it is as defined below as:
 Focus upon Student Employees:
It is the most important function that gets linked with the Kevin Johnson’s leadership style
and it is based on those employees that are still studying within the Starbucks. According to the
case study it has been noticed that around 70% of the employee are either striving the studies or a
pursuing students. Kevin Johnson has more concern about the students that get associated within
the business and always try to get retain them for the longer period of time (Shahiduzzaman,
2018). On the other hand CEO of the company has belief that the students must complete their
education with more balanced manner. By considering this aspect Starbucks introduce the
Starbucks College Achievement Plan (SCAP), and by this they get support the students while
completing the education. There is special team as well that get managed these employees by
which they get more knowledge in effective manner.
 Customer Centric Approach:
It is the different prospect that get helped the Kevin Johnson while using this leadership
approach and it that all the different stakeholders must get placed in priority and placed before
the leaders of the company. It is more suitable approach for the company as they get satisfied the
need and demand of the customers. The company could achieve that by providing the supportive
culture and in this they provides the most nutritional and healthy services to the customers. The
business must uses the better ingredients, sugar free products and with that offer the diversified
range of products to the customer. It is more basic need of the customer that they get the most
suitable and healthy food by which the customer feel more satisfied. In prospect of Kevin
Johnson with the help of this style he enhances the scope of the company by which they will get
satisfied the large number of customer.
 Diversification:
One of the scandal will get develop from this approach and in that the company must face the
different aspect as two person will get arrested within the speculation and their cultural direction
is not same (Solomon, 2019). After this case, Kevin Johnson comes to the conclusion that
diversity and inclusion must get induced within the company behaviour. Thus the training

session will be conducted within the 8,000 stores and to the 175,000 employees to promote and
induce diverse and inclusion.
Negative Elements
There are some negative aspects as well that is linked with the leadership approach of
Kevin Johnson, that are as defined below as:
 Employee Engagement:
It is the aspect that get associate with this approach of Kevin Johnson, as the company has
more focused on the students that has generate less interest in the employees but still there is less
scope for the employees. Thus the employee gets unsecured because they have the job security
issues and that lead to the bad performances and less productivity of them. Thus it is the biggest
limitation of the servant leadership that is faced by Kevin Johnson.
 Time:
It is the other negative impact in which it is more relative that the better implementation of
the leadership will take more time. It has been noticed from the case report that the prior target
of the business is 20% earnings as per share growth and that will decreased to 10% as per the
new business model (Ward, 2020). Thus this approach will take some more time to get result in
the better outcome that is in favour of the growth of the business.
Identification of Key Stakeholders of Starbucks
Key stakeholders are the most vital part of the Starbucks and these are the different
individual that get linked with the business and shares the profit and loss of the company. There
are some different stakeholders as per the viewpoint of Kevin Johnson’s leadership approach that
is as defined below as: Business Analysts: These are the stakeholders that have more interest within the
company and participate in both profit and loss that are gained by the company.
According to the different business analysts, the leadership style of Kevin Johnson helps
the business to gain more heights within the certain period of time. They has strong
believe that leaders helps the company to induce the better strategy within the business
that helps to gain more success.
 Employees: According to their prospect the leadership approach of Kevin Johnson there
are some more challenges that are faced by the company and it is not good for the
business. There are some different expectation from the leaders that they could more

multitasking and with that they will perform all task with more clarity. There are huge
pressures on the employee to develop more productivity and that has negative aspect of
this leadership approach.
KJ\'S Own Image
It is exceptionally basic to survey Kevin Johnson\'s Authority in setting of fittingly decide with
regards to how and why the pioneer has set up himself as an individual brand in the universal
market. Thus, a portion of the elements which mirrors the adequacy of his initiative style inside
his multi year residency in the organization is reflected beneath:
Transformation- One of the key angles reflected from the contextual analysis is that the
pioneer chips away at suitably changing the organization and its business methodologies for
good. For instance, he deliberately decided a few targets with regards to business activities to
such an extent that changing the way Starbucks serves espresso to satisfy the sustenance
necessities of the clients. This is especially compelling in setting of improving the elements of
tasks and presenting a culture that would be more beneficial and client driven.
Calculative Methodology- Another perspective which contributes in Kevin Johnson turning
into an individual brand is that all the methodologies by the firm are especially suitable with
regards to facing challenges and guaranteeing adequacy in further business procedures. This
would bring about upgrading the capability of the organization with regards to improving the
extent of development and gainfulness, because of fitting business choices taken by the pioneer.
RECOMMENDATIONS
In setting with the above investigation, there are two noticeable suggestions which are required
to be clung to Kevin Johnson so as to defeat the more fragile focuses in his initiative inside the
organization. Besides, these are likewise required to build up a positive culture and condition
inside the organization, which would be ideal for the firm\'s further development and thriving.
Subsequently, these suggestions are expressed beneath:
• Personalised Worker Criticisms: One of the significant suggestions which Kevin Johnson
must hold fast to is identified with obtaining customized representative inputs that would
be oppressed towards tuning in to the complaints and issues of the workforce that the
workers would look inside the association, for example, frailties.

• Observing- The additional most important aspect in an organisation recounts with
improvising leadership methodology through recording all operations that are performed
in organisation. As Illustration the incident does not place if all task are performed with
proper monitor of regular operations that are done on basis of employees so it is
mandatory to learn all task in an appropriate manner that serve Kevin’s leadership style in
an accurate manner.
CONCLUSION
With going through from previous preceding mention task it is concluded that leading
business organisation is a key aspect that is applied by all leaders. Moreover, analysis within
scope it is find out that there are various challenges are associated with leadership that helps to
determine essential aspects which is useful to serve different barrier in term of implementing
challenges. With leadership style of leaders, along with their negative and positive outcomes and
elements it is used to serve effective insight for serve different approaches that are implemented
by leader to determines scope of success. Along with this stakeholders perspective also required
for analyse different groups that positively and negatively influence of leadership style in
internal premises of company.

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