Leading Lean project (FIFA World Cup 2018)

Running head: LEADING LEAN PROJECT
Leading Lean project
(FIFA World Cup 2018)
Name of the student:
Name of the university:
Author Note

1LEADING LEAN PROJECT
Table of Contents
Discussion on Voice of Customers:.......................................................................................................2
Understanding Critical to Customer Requirements:..............................................................................3
Critical to Quality parameters:...............................................................................................................3
Implementing lean project management for FIFA:...............................................................................4
PMBOK guidelines:...............................................................................................................................6
PRINCE2 methodology:........................................................................................................................7
Organizational project management:.....................................................................................................8
Implementation of an Agile method:.....................................................................................................9
Lean Six Sigma method:........................................................................................................................9
References:..........................................................................................................................................12

2LEADING LEAN PROJECT
Understanding lean project management implemented in FIFA 2018 Football World Cup:
“Fédération Internationale de Football Association”, merely put as FIFA, refers to world cup
football. It is contested among national football team of men. To understand lean project
management under the context of FIFA, the study undergoes analysis. It includes deployment of lean
ideas such as lean thinking. The essay aims to deliver more value with reducing wastes for project
management at FIFA.
In this study voice of customers, deploying lean management and critical to quality elements
are demonstrated. The organisational management with Agile practices is also discussed here. Next,
control of lean six sigma methods is also analysed here.
Understanding the voice of customers:
It is the way to understand the various methods of intentions, preferences and aversions. This
has been identifying the necessities of clients. Particular challenges are faces through requirements
and expectations of clients that are to be studied. Here, for those qualities are the freeways from
defects, valuing delivery time, lean time, the value of costs and money are needed to be understood
(Elias, 2016). This has also included different availability and warranties of parts with corporate
roles. VOC is also helpful to know various environmental situations, ethical and legal compliances.
Discussion on critical to customer requirements:
This denotes different concise, calculative and specific intentions that are considered crucial
by the customers, as far as services and products are concerned. Here these elements are significant
for customers or must be taken care of by customers. This is because these are based on various
“must-have” attributes and satisfying customers and have been delighting them potentially. It has

3LEADING LEAN PROJECT
always been an established and measurable target. Here, customer specifications are also needed
with an acceptable range of performances (Galily & Samuel-Azran, 2018). Various client
expectations are having different service and product aspects like quality and speed. Here, the
customers are also expected to refuse and purchase any competitor and expectations that are not met.
These decisions are lying from complicated systems of different complex requirements of customers.
The methods to decode essential customer elements are known, then various business processes
instead of any confidence.
Moreover, the standards of different measurable performances for products and services are
essential for meeting customer requirements. Here, in the case of world cup’s event are critical to
meeting customer requirements. These elements are being targeted for various process development
initiates for FIFA (Gillett & Tennent, 2018). This is to determine different ways in developing
manufacturing and business processes. This is considered as the input to multiple tasks such as
deploying quality functions, originating from customer ends. These customer elements are targeted
about processes developing initiates to identify methods to build business and manufacturing
processes.
Critical to quality parameters:
Here, the complex internal settings are vital for meeting the necessities and wants of clients.
These are known as outputs of critical-to-quality. In this way, the vent of the World Cup can use
various “trees” to draw multiple lines taking place elements of CTQ and CTC. This is a type of tool
to design diagrams (Sánchez, 2015). This has been interconnecting many dots present between
requirements of measurable performances and particular towards customer needs. Thus to gain many
perquisites of customers lesser noisy tires, the CTQ elements are considered to be the latest type of