Effective Team Building through Leadership and Management Style

This assignment provides an in-depth analysis of the importance of team building in organizations. It explores different leadership styles, such as participative and relation leadership, and recommends adopting democratic, collaborative, and Tuckman's theory for effective team formation. The study also highlights the significance of management style in resolving internal conflicts and enhancing overall performance.

Leading People in
Creative Teams

Table of Contents
INTRODUCTION...........................................................................................................................3
Overview of Tesco.................................................................................................................3
Challenges faced by Tesco.....................................................................................................4
Appropriate management and leadership style adopted by Tesco to overcome the challenge
faced by company...................................................................................................................5
Creating a team.......................................................................................................................7
RECOMMENDATION...................................................................................................................9
CONCLUSION...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Human resource management is a practice of hiring, training, developing as well as
motivating an employee to attain the objective of organisation. The department of human
resource helps in managing all the internal functioning by developing a creative team that fulfil
the target of organisation. Therefore, it help in managing as well as developing personnel to
perform their task effective (Landry, 2012).. For the better understanding of this report Tesco
has been selected which is British multinational grocery store. It is the market leader of biggest
supermarket chain that sell wide range of products under one roof. Respective company
basically deals in food and non-food item like electronics, clothing, books and so on. This report
contains topics like challenges or problems faced by Tesco and how they resolved following
challenges through their appropriate leadership style, management and creation of team. Along
with that recommendation as well as conclusion will be made in favour of company.
Overview of Tesco
Tesco is UK based global retail chain and operating its all operation through its
headquarter which is situated in England. Company is holding third place in world by its gross
revenue and ninth biggest retailer in world. It has its own stores in approx. seven countries.
Company engaged in selling products on large scale through its departmental stores. Moreover,
it is selling wide variety of product at lower price and good quality. Tesco's main market is Asia
and Europe. In UK, Tesco is leading company in retail sector and is listed in London stock
exchange by having place in FTSE 100 Index. Company is operating its retail business in various
segments like Tesco Extra, Superstores, Express, Metro, One Stop, Tesco Dot-com Only and
Dobbies. Respective company has approx. 4000 stores across the world, using expansion
strategy company is continuously opening new stores in different-different countries.
Furthermore, it basically provides better quality product and improved services to fulfil the need
and requirement of its customers. Hence, above mentioned company is also engaged in personal
finance business, petrol retailing and e-commerce sector along with that it provide a club card
services to old and loyal customers to provide special benefits and discounts. Company's
advertisement approach is effective which assist in retaining customers and attracting potential
customers. Even during economic crisis company achieved remarkable growth in London stock
exchange by almost covering 35 percent in retail sector of UK. In recent time company's

performance in share market is impressive and share price is increasing on daily basis (Goetsch
and Davis, 2014).
Challenges faced by Tesco
Tesco focuses on providing value to customers by investing in upgraded or latest
technology. They basically build long term customer relationship through its supply chain,
internet as well as mobile marketing. Respective company aimed at high and middle class
families for which they introduced loyalty card to sustain the customers via offers and discounts.
Apart from all these measure Tesco faced various challenges in its growth stage some of them
are stated below.
Initially, Tesco targeted their market through physical or brick and mortar outlet. Then
with the era of digitalisation they made an innovative move by serving their customer through
online platform. Moreover, to widen their reach they used cheapest digital marketing tool that is
email marketing that cover huge segment at a time. Furthermore, email or mass mailing is an
effective tool that decreases the requirement of workforce or saves the cost of company by
making the long term relationship with company. But even after that they were not able to
capitalise over that because they faced the issue of invalid email address and bouncing back of
mails. Hence, to overcome this company conducted research and train their staff to work
efficiently in digital marketing tool (Case Study: How Tesco brought loyalty back to its stores,
2014).
Moreover, company faced repetitive complaint of customers against shortage of various
good. Tesco because of this hurdle was overburdened as they knew the problem regarding
shortage of good will lead to decrease in footfall of customers in their respective stores as
compare to competitors. To address this challenge above mentioned company adopted RFIA
technology that keeps the supplier updated about the company's stock.
Tesco also faced huge challenges because of its neck to neck competitors. This lead to
decrease in market share of company. Moreover, to deal with this issue company adopt latest
technology and provide quality services at cheapest prices. Along with that they made strategic
alliance to maintain their position like, Tesco overtook Sainsbury's to enhance their market
share.

Therefore, to minimise the challenges above mentioned company adopted various
strategies and solve them significantly. Among various issues one of the major challenge faced
by company is described below (Herrmann and Herrmann-Nehdi, 2015).
One of the biggest challenge faced by Tesco was on the basis of gender discrimination.
Respective company was offering different wages for the same work to its male and female
employee. Thus, male employee was getting high remuneration in comparison to female
employee. This case clearly depict that Tesco failed in abiding the labour law or uniform wages
law. Hence, it finally leads to protest of female worker against its biased policy along with that
worker of Tesco took legal actions against company on the basis of gender discrimination.
Hence, this protest finally leads to dispute, increase in turnover rate of worker also company was
losing its existing as well as potential customers.
Appropriate management and leadership style adopted by Tesco to overcome the challenge faced
by company
Management style: It is a form of practice used by managers to get work done from
employees. It plays an essential role to create effective relationship amongst the workers
working in the organisation. They should be made clear of the responsibilities and authorities so
that conflicts can be minimised. It is mainly concerned with the purpose of motivation and
improvement in their performances of employees.
Types of management styles are as follows
Autocratic style of management: Under this type of management style seniors take
decisions on their own. People working in the company have no power to put across their views
and suggestions. Superiors give orders to employees which they have to follow. They have to
adhere to rules and regulations creates by the employer. As a result of this it creates lack of
motivation and initiatives amongst workers. Deficiency of free communication can stop the
organisation from generation of new and fresh ideas that can be beneficial for its growth and it
will also lead to increased turnover (Belbin, 2012).
Democratic style of working: This sort of style is completely different from the
autocratic. It allows feedback, suggestions from employees. Here the employers are open to the
ideas and plans suggested by them. The ultimate decision is still in hands of superior only he
discusses everything before finalising something. Tesco used democratic style of management as
we can understand from case when the company faced issues in terms of gender disparity. They

heard voices from respective employees tried implementing measures to solve equal pay
disputes.
Paternalistic style: This style is concerned with bosses having power to take best
decisions for the organisation along with the employees. Under this also suggestions and
feedbacks are welcomed from their people working in the company. It makes sure that workers
feel motivated and should be treated on equal terms. They can rely on their superiors in case of
any problems that they are facing. This helps in reducing the employee turnover (Barna, 2013).
Collaborative management style: This leadership approach is similar to democratic
style but it differs from each other. This style helps mangers of TESCO to overcome challenges
that are faced by the employees and staff members of an organisation so that a peaceful
environment prevail within an organisation. Such as by allowing each and every employee in
equally participating in adopting appropriate decision as well as overcoming feedback so that a
best result can be outputted. Thus, in this a respective organisation can overcome such
challenges in an effective manner (Kliem, 2013).
Strategic management style: This style of leadership management helps an organisation
to make minute details on basis of task. If this management style is adopted by mangers of
TESCO then they will attain sustainability for longer period of time. For such instance, it will
help them to know the exact position of compilation of task in an appropriate manner. Thus, it
will create a comfortable assisting between mangers and employers with certain role and
responsibilities with each and every day task and activities of operating business in competitive
marketplace. Hence, in this way they can overcome challenges that are faced by an organisation
(Sanders, E. ed., 2012).
Leadership style: Adoption of appropriate leadership style helps in motivating
workforce, showing them right direction and implementing appropriate plan. There is various
leadership theory like situational theory, behavioural theory, management theory, participation
theory and so on. Among various leadership style company chooses the most favourable style on
the basis of structure and situation pertains within the organisation.

Participative leadership style: Participative leadership style encourages each and every
group member to contribute their effort while making decision. Herein, Tesco can enhance the
participation of their workforce including men and women employee so that each and every
member will remain connected to organisation. This leadership style can help respective
company to overcome the gender discrimination challenge and re-establish the trust of both
internal staff as well as customers (Maxwell, 2013).
Contingency theory: This theory state that particular leadership style cannot be suited for
all situation. There should be right balance between leadership style and situation to overcome
any challenge and achieve the objective of organisation. In this theory the role of manager is to
analyse the situation, need of follower and adjust effective leadership style on the basis of it.
Similarly, the role of leader is to motivate the effort of follower to overcome specific challenge
faced by company. For instance, if the employee is not satisfied with the rigid policy then the

leader can do some alteration in the policy so that they can make relationship with their
followers.
Situational leadership: Situation leadership theory suggest that leader must choose the
actions on the basis of situation. Thus, various leadership style can be more appropriate while
formulating any decision. For instance, if there is conflict among various department of
organisation a leader can try to reduce the communication between the department. So that
conflict can be minimised and better result can be achieved.
Relationship theory: This theory of leadership style helps respective company in facing
the challenges by formulating or strengthening the relationship between leader as well as
follower. This method inspires an individual to remain motivated and fulfil the task of
organisation for instance, Tesco on the basis of task assign uniform incentive like salary hike,
promotion, recognition and so on. Thus, manager of Tesco basically associates the incentive on
the basis of performance whereas leader inspire the member to enhance the performance of
overall group member.
Therefore, among various leadership style Tesco can adopt participative and relationship
leadership style. It helps company to strengthen the relationship between internal staff and
management which finally helps an individual as well as company to attain the objective of
organisation (Thompson, 2013).

Creating a team
Tuckman's theory for creation of effective team: Tuckman's theory includes five stage
that is forming, storming, norming, performing and adjourning which help in development of
effective team.
Forming: Under forming stage, team member meets for the first time to work on a
project that leads to fulfilment of shared goal. At this stage leader plays a significant role in
guiding direction to the team members as they are unclear about the roles and responsibility.
Herein, Tesco uses this stage to assign specific task to team with similar capabilities, interest,
specialisation.
Storming: In storming group member gain better clarity about the task, objective, role as
well as responsibility. Here, team members put forward their opinion due to which conflict may
arise because of different opinion or while assigning status. Moreover, at this stage team leader
plays a significant role in maintaining the coordination and enhancing the performance of team.
In relation with respective company, the leader of group overcome the challenged faced due to
gender discrimination by assigning equal role and status on the basis of capability of a team

member. These changes helped both male as well as female employee by understanding and
socialising with each other (Honey and Kanter, 2013).
Norming: It is the third stage of team developing in which all conflict and clashes among
team members gets resolved because of their shared objective. Team member praises each other
strength, motivate each other as well as provide constructive feedback. Herein, Tesco at this
stage with the help of storming tries to develop strong commitment by making the uniform rules.
Hence, this process lead down the barrier of superiority among male and female employee on the
basis of remuneration.
Performing: This stage is a transition period as here group is more functional, each
individual performs their role and responsibility effectively to achieve the shared objective of
organisation. Herein, respective company leader motivated their team members and enhanced
the performance of team by formulating uniform policy on the basis of same work. This move
motivated the overall staff by enhancing the performance of workforce (Welch, 2014).
Adjourning: Adjourning is the final stage in which the team fulfil the purpose of its
formation. Once the purpose gets accomplished the team gets dissolved. Hence, this stage is
difficult for the team leader and member of Tesco who establish good informal relation by
working with each other.
Therefore, Tuckman's theory plays a valuable role in building valuable team with the
help of team leader that show a direction to company and helps in accomplishment the overall
objective of organisation (Baker and Hesmondhalgh, 2013).
RECOMMENDATION
From the above report it has been recommended that Tesco has adopted participative as
well as relation leadership style to share a good bond with their subordinate. These style help a
company to resolve the internal relation of management with their staff. Moreover, company can
adopted management style like democratic, collaborative and so on to connect the people by
welcoming their ideas for decision making process. Furthermore, respective company can apply
Tuckman's theory for building an effective team and enhance the performance of overall
company by implementing uniform policies

CONCLUSION
From the above report it has been concluded that company play an essential role in
building a team by adopting appropriate leadership and management style. The role of leader as
well as manager helps in motivating as well as guiding the direction to team members.
Moreover, there are various leadership style adopted by various company on the basis of
circumstances and situation exist within the organisation. For instance, leader can adopt
democratic leadership style if the group members are knowledgeable as well as skilled. On other
side, authoritarian leadership style is adopted in case leader has expertise knowledge over its
subject. Furthermore, adoption of effective management style is again significant for
organisation to overcome the challenges faced by company and enhance the performance of
overall organisation.

REFERENCES
Books and Journal:
Landry, C., 2012. The creative city: A toolkit for urban innovators. Routledge.
Goetsch, D.L. and Davis, S.B., 2014. Quality management for organizational excellence. Upper
Saddle River, NJ: pearson.
Herrmann, N. and Herrmann-Nehdi, A., 2015. The Whole Brain Business Book: Unlocking the
Power of Whole Brain Thinking in Organizations, Teams, and Individuals. McGraw-
Hill Education.
Belbin, R.M., 2012. Beyond the team. Routledge.
Barna, G., 2013. The power of team leadership: Achieving success through shared
responsibility. WaterBrook.
Sanders, E. ed., 2012. Leading a Creative School: Learning about Lasting School Change.
Routledge.
Maxwell, J.C., 2013. The 17 indisputable laws of teamwork: Embrace them and empower your
team. HarperCollins Leadership.
Thompson, L., 2013. Creative conspiracy: The new rules of breakthrough collaboration.
Harvard Business Review Press.
Welch, J., 2014. Jack: What I've learned leading a great company and great people. Hachette
UK.
Baker, S. and Hesmondhalgh, D., 2013. Creative labour: Media work in three cultural
industries. Routledge.
Kliem, R.L., 2013. Creative, efficient, and effective project management. Auerbach Publications.
Honey, M. and Kanter, D.E. Eds., 2013. Design, make, play: Growing the next generation of
STEM innovators. Routledge.
Online
Case Study: How Tesco brought loyalty back to its stores, 2014. (Online) Available through
<https://www.marketing-interactive.com/case-study-tesco-brought-loyalty-back-
stores/>