Lean Project Management for Successful Implementation of Complex Projects

This essay discusses the importance of Lean Project Management in the successful implementation of complex projects, using the example of the FIFA World Cup. It covers Voice of the Customer, Critical to Customer Requirement, Critical to Quality Parameters, and more.

Running head: LEAN PROJECT MANAGEMENT
LEAN PROJECT MANAGEMENT
Name of the Student
Name of the University
Author Note

2LEAN PROJECT MANAGEMENT
Executive summary
The process which is related to the lean project management can be considered as one of the
factors which is majorly included in the process of project management in recent times. It can
be stated that due to the project which is taken into consideration in the essay which is the
Fifa world cup is a complex project, the lean project management would be very much
essential in the sector of the implementation. In the sector of the project it can be stated that
there are different need of the customer and fulfilment of the need is one of the important
conditions in the successful completion of the project.

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Table of Contents
Introduction................................................................................................................................4
I a: Voice of the customer (VOC)..........................................................................................5
I b: Critical to customer Requirement (CCR)........................................................................6
1 c: Critical to Quality Parameters (CTQ).............................................................................7
II: Implementation of Lean Project management.......................................................................8
III: Support for lean project management..................................................................................9
Conclusion................................................................................................................................16
References................................................................................................................................18

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Introduction
The concept of the project management can be implemented within the working of
any project management process. The main focus which is related to the management process
is the control over the overall working of the project and the section which is related to the
aspect of delivering a project which proper standard involved into the working. It can be
stated here that the lean project management can be a part of the project management
schedule. The main concept which can be related to the concept of the lean project
management is delivering the customer with a project which directly meets the expectation of
the customer so that they can easily indulge into the concept (Silvius & Schipper, 2014). The
project which is focused in the report is related to the Fifa World Cup. The event can be
considered to be an event which is international and focus on the aspect of delivering
standard of operation which is related to the concept. The project can be stated as a complex
project which should be requiring maximum amount of dedication relating to the involvement
(Silvius & Schipper, 2014). It can be stated here that due to the project being an international
project, the expectation of the project is very much high and it can be stated that reaching the
satisfaction level of the customer it is a major job in hand.
The main focus point of the project is to take into consideration different aspects
which are related to the working of the project which is related to the Fifa world cup project.
In this project as stated there are different movable parts which are majorly taken into
consideration in the report. In these type of high level project it should be taken into
consideration that there are no risk factor involved into the working of the project. It can be
stated here that if there are involvement of any type of risk factor it can directly impact the
sector of the working of the project and can also impact the overall success factor of the
project.

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I a: Voice of the customer (VOC)
The main concept which can be related to the aspect of the voice of the customer is
related to gathering of the overall requirement of the project relating to the need of the
customer. It can be stated here that in this sector there are different types of needs which can
be included into the working and providing appropriate working which is related to the
aspect. One of the important factor which is related to the concept is the quality of the service
which is given to the customer. The main concept which is related to the aspect is getting the
overall idea of the requirement of the customer (Mody et al., 2017). This gathering of the data
can be considered to be very much important in the sector of planning of the project and
deciding how to move on with the actual implementation of the project. The customer in
these type of project can be considered as one of the most primary factor of emphasis due to
the factor if the satisfaction level of the customer is not meet the project can be considered as
a failure (Gaudenzi & Christopher, 2016). On the other hand apart from the gathering of the
requirement which is related to the customer the process also takes into consideration the
different risk factors which can be involved into the working of the project. The risk factor
aspect within the working of the project can be considered to be very much vital and it should
be taken into consideration that in the sector of the requirement gathering the risk factor
mitigation can be stated to be very much crucial in the overall working of the project.
One of the techniques which can be used in the sector of the gathering of the
requirement can be the voice of customer technique. The data is mainly taken into
consideration by the project manager and higher official of the project. The focus is to deliver
to project which is very much compactable and the customer can easily indulge themselves
into the project. The data which is obtained from the process can be very much beneficial in
the sector of the implementation of the details of the working and how the project
implementation would be stated. In order to get the overall requirement it can be stated that

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there can be different process which can be involved into the concept. The most implemented
process in the sector are stated below:
 Data which is obtained from the survey.
 Interview of the high official so that they can stated what the actual requirement of the
customer is.
 The log of complaint which is related to the problem in the different product which is
faced.
 Observation can be stated as a major sector of the requirement gathering due to the
factor that there are different sectors of observation which can be taken into
consideration at a single instance of time.
 Customer prediction relating to the need and the communication in the aspect.
It can be stated here that due to the factor that the project which is taken into
consideration is an international event there are some factor which are very much vital in the
sector of the implementation of the project. It can be stated that the data should be very much
important in the sector of the operation.
I b: Critical to customer Requirement (CCR)
The sector which is related to the critical to customer requirement can be directly be
involved in the sector of the standardization which is related to the delivering of the different
functionality of the project. It can be stated here that in the sector of the working of the
project there can be different moveable part which is related to the concept and each of the
moving part can be stated to be having a specific role to play (Silvius & Schipper, 2014). The
goal of each of the moving part in the context can be related to the delivering of a standard
operation which is related to the project. In most of the cases it may be seen that the moving
parts are directly inter related with each other and the working of the project is also linked

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with each of the part. It can be stated that in the sector of the working, there are different
stakeholders who are involved into the concept. The stakeholders in this context can be stated
to be playing a very important role in the sector of the working of the project and delivering
of the project with the desired standard of result associated with the concept. The need of the
stakeholders can be stated to very much important in the sector due to the factor that they are
directly linked with the working of the project and moving the project towards the desired
level of success. In these type of project it can be stated that there are different variety of
stakeholders which major include into the internal working of the organisation and are
involved in the successful implementation of the project (Mody et al., 2017). One of the role
which is related to the stakeholders are in the sector of gathering of the initial requirement of
the customer. The satisfaction level of the customer can be directly linked with the level of
satisfaction which is reached from the end of the customer.
1 c: Critical to Quality Parameters (CTQ)
The critical to quality can be considered as a factor which is related to the quality of
service which is given to the customer. In most of the cases the customers in recent times
need quality of service associated within the concept. There are mainly two factors which is
involved into the concept of the working which is the different parameters which is involved
into the project end product which is related to the different parameters. The two parameters
which are stated can be stated to be very much crucial in the working of the project. On the
other hand it can be stated that the implementation of the six sigma can be very much crucial
in the sector of the assurance of the quality of the parameter. The following table directly
explains the sector of working which is related to the quality of the service which is given to
the customer.
Type Quality
Definition This can be stated as a parameter which is

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related to the achievement of the standard of
the service and meet the expectation and the
demand of the customer.
Concept which is related to the
implementation
The direct need of the customer
Quality of the service
Durability of the service which is given to
the customer
Service of the customer
II: Implementation of Lean Project management
Focus on quality: The quality of the service which is given to the customer should be
one of the important factor which is related to the working of the project. It can be stated here
that there are different quality aspects which should be taken into consideration taking the
aspect of the need of the customers.
Think Continuous improvement: The sector of continuous improvement can be
related to the concept of the generation of earns of improvement in the sector of the need of
the customer. In most of the cases it should be taken into consideration that continuous
improvement should be implemented within the working of the project.
Executive commitment: The dedication to the standard of the working should be
done in a manner which would be directly involving sectors of involvement towards the
service which is given to the customer.

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III: Support for lean project management
Best practice Processes Elaboration
PMBOK It can be stated that in the
sector of the working of the
project which is related to
the Fifa world cup, the
PMBOK can be stated to be
very much crucial in the
sector of reaching to the
desired level of success
which is related to the
working of the project.
The main advantage which
can be stated to the
implementation of the lean
project management is that
the working of the project is
broken down into various
sections. The breaking of the
task can be very much
beneficial due to the factor
each of the task can be
completed properly with the
involvement of different
sections which majorly
impact the overall working
of the project. The breaking
of the task can be done in a
manner which directly helps
in the aspect of sequencing
and helps the project
manager to get into the
depth of each of the task.
PRINCE2 In the concept of the
implementation of the
In most of the cases it can be
stated that the CTQ tree

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PRINCE2 it can be stated
that the quality of service
which would be obtained
from the concept is very
much high and on the other
hand the satisfaction level of
the customers are in the
higher range. The aspect
which can be related to the
concept is the CTQ tree
which can be very much
beneficial in the sector the
implementation of the
technique.
directly alters the overall
functionality of the project
and maintains the direct
value which is related to the
creation of the standard
which is related to the
working of the project. In
the implementation of the
CTQ it can be stated there
are few steps which are
involved into the concept
which are stated below:
Step 1: Identification of
the need of the customer.
In this cases it can be
stated that the actual
requirement of the customer
is taken into consideration.
In this phase it can be stated
that it directs the actual
functionality method which
would be implemented in
the working of the project so
that the project would be
directly including the

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success factor.
Step 2: Identification of
the drivers.
It can be stated that
in complex project there are
many drivers which actually
play a very vital role in the
sector of the implementation
of the project (Uhl &
Gollenia, 2016). These
drivers can be directly be
implemented within the
working of the project. If the
driver identification are
done proper and the
implementation and the
formation of the drivers are
done properly it can be
stated that the project would
be reaching the desired level
of success without any form
of issue involved into the
concept.
OPM In a project which is related Requirement relating to the

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to the Fifa world cup which
directly involve different
types of functionality it can
be stated that
implementation of the lean
project management can be
very much advantageous
(Coleman, 2015).
management of the
identified sectors
The manipulation of the
different sectors which is
related to the drivers and the
need of the customers
should be manipulated to the
fashion in the sector so that
the need can be identified
and adjusted according to
the requirement of the
project. In most of the cases
the manipulation of these
type of project is done from
the end of the project
manager and other official
who have a core knowledge
which is related to the
working of the project. The
functionality approach
which can be related ot the
concept can be very much
essential in the sector of the
identification of the success
factor which is related to

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reaching the goal of the
project.
AGILE The agile can be stated as
another the utilisation of the
resources can be very much
beneficial in the sector of
the reduction of the overall
budget of the project.
After the initiation of the
process which is related to
the identification of the need
of the customer the
implementation phase starts
its execution. There are
different factors which are
related to the concept which
directly result in the method
which would be
implemented within the
concept so that there are no
errors in the sector of the
implementation of the
project. There are basically
two techniques which can be
implemented in the aspect
which direct control the
aspect of the involvement of
the success factor of the
project.
LEAN SIX SIGAM The main focus on the Focus on the value: The

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aspect of the lean six sigma
is directly related to the
customer (Uhl & Gollenia,
2016). The detailing of the
service which is given to the
customer can be considered
to be very much important
in this project management
scenario which is related to
the Fifa world cup.
process does not only take
into consideration the value
of the customer but also
takes into consideration the
aspect of the value of
service which is provided to
the customer. The main
factor which is taken into
consideration is the reaching
to the satisfaction level of
the customer.
Agility: The concept of the
agility is directly related to
the aspect of the
involvement of the
communication which is
provided from the end of the
customer from the end of the
service provider (Silvius &
Schipper, 2014). The
communication aspect can
be stated to be very much
important in the sector
which would be directly
benefiting the overall

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success factor of the project.
Visibility: This concept
mainly involve the aspect of
the creation of the risk
matrix which is related to
the project (Aranda et al.,
2014). The risk matrix gives
a clear idea of the different
risk factors which can be
included into the working of
the project and the
mitigation aspects which
should be implemented
within the working of the
project so that there they do
not impact the internal as
well as external working of
the organisation.

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Indirect relation
 Relatively more base of the customer due to the high end interaction with the
customers.
 Retailer and distributor are directly linked in the concept of the service which would
be provided to the customers.
 Few of the requirement gathering technique in the concept are stated below:
1. Market survey
2. Interview
3. Feedback provided from the customers
4. Focus group
5. Direct interview
Direct relation
 Decreased level of customer
 Business relation is made more direct without the involvement of more customers
 Methods are directly related to the customer
 Representative of the customer are increased.
Conclusion
The report main focus was to provide a brief discussion of the sector of the
implementation of the lean project management into the working of the Fifa world cup. It can
be started here that due to the complexity of the project the customer satisfaction level
reaching is quite a difficult job which directly involve professional working into the project.
The different methodology which can be implemented within the working of the project are
briefly explained in the report with a focus on the aspect of the delivery of the service to the
customers. The main factor which should be taken into consideration is that there should not

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be any type of risk factor included into the working of the project. If there are any type of risk
factor involved into the concept it can be directly affecting the success factor of the project.

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