Lean Project Management for FIFA World Cup 2018

Running head: LEAN PROJECT MANAGEMENT
Lean Project Management
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Introduction
In any kind of project management lean thinking is very necessary and that is what leads
to a lean project management. The way of delivering a project with having a lean thinking is
what is called lean project management. For a project like arranging the FIFA World Cup 2018
the main focus would be related to the management of the entire process having control over the
overall working of every section included in the project according to proper ethical standards as
well as the working standards (Anholon & Sano, 2016). Lean project management for FIFA
World Cup 2018 would not only focus on delivering the entire project on time but would also
have the concepts of lean project management included in it that would help in meeting the
expectation of the customers for indulging into the concept. This event is such a massive
magnum opus that it receives International focus including millions and billions of people
therefore the standard of operation that needs to be delivered in this case should be much higher
related to what project management usually does. Since this project involves International
attention this would require a huge amount of dedication to see to it that every aspect of the
project management is being handled in a subtle as well as a elaborative way.
Thus, the entire lean project management on such issues and important world sporting
event like the FIFA World Cup 2018 few points would be elaborated on as per the lean project
management. This would include some aspect of the Sporting event such as the voice of the
customer or VOC, the critical to customer requirements or CCR and the critical to quality
parameters or CTQ. The entire implementation of the lean project management on this event
would depend on these factors as well as the identification of the root causes of the problem
according to the factors, the ways by which continuous improvement should be implemented for
the lean project management in FIFA 2018, and the ways by which competencies should be

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maintained in this process. Thus this essay would have an idea about the implementation of lean
project management on a gigantic sports event like FIFA World Cup 2018 and identifying the
elaborative processes with respect to PMBOK, Prince2 and Lean Six Sigma.
Identification of the root causes of the problem
VOC: The voice of a customer is a concept that is related to the aspect of gathering on
the requirements of a project that a client has specifically pointed out. The main problem for
figuring out the voice of customer in case of FIFA World Cup 2018 is its massive spread
(Brioso, 2015). The way by which FIFA World Cup 2018 has spread over the entire world it is
not easy to collect the requirements of every customer from all around the world as well as
process them in the same project. Gathering of data is extremely important in this matter
however since this extension of this event is so vast that data gathering can be a bit problematic
in this matter. However customers are also important in lean thinking behind a project
management. There are different risk factors associated with wrong gathering of data.
CCR: Critical to customer requirement in lean project management can be related to a
customer requirement that has direct involvement in the standardization of the FIFA World Cup
2018. This is a specific portion where a customer requirement is subjected to changes during the
turn of events of the entire sport (Cooper, 2017). FIFA World Cup 2018 has a physical span
around the entire world and also the time frame during which the matches are going to take place
are more than three or four months therefore it is quite natural that the requirements of customers
will change from time to time according to the progression of the event. It can also be seen that a
vast project like FIFA World Cup 2018 should maintain a standard operation which is related to
these changeable customer requirements. For CCR, every stakeholder related to FIFA World
Cup 2018 would be involved and play a major role for the project delivery according to the

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standards. The stakeholders play a major role in data gathering for the initial requirement of
every customer so that the satisfaction level of the customer can be elected directly from the
initial point to the end point (Furterer, 2016). This means that this aspect of lean thinking of
project management for FIFA World Cup would implement gathering of data from the initiation
of the games to the last day of the games so that the level of satisfaction can be measured.
CTQ: This is a factor are an aspect of FIFA World Cup 2018 when quality of service is
measured according to what is provided to the customers. In this case two factors are generally
involved which is serving the client and evaluation of that service (Basu, 2017). For this matter
lean project management and Six Sigma needs to be implemented so that the quality of the
parameter can be assured in this case.
• Choosing the mitigating application of the problems with appropriate tools and
techniques
As per the lean thinking behind the project management for establishing a successful
FIFA World Cup 2018 there are few concepts from the different project management experts that
should be implemented in this case (Conforto et al., 2016). These concepts can we stated as
below as the mitigation processes:
Identification of the need of the customer: It is very essential that the needs of the
customer be identified at the first stage. For this particular phase the stakeholder of FIFA World
Cup 2018 organizing committee would come into view for registering what the customer
actually wants from the organizing committee (Hattab & Hamzeh, 2015). Throughout the entire
event it may happen that the requirements of a customer is subjected to few changes. This would
mean that what the customer previously wanted can absolutely with discard it or it may need a