Lean Project Management for FIFA World Cup 2018 in Australia

Running Head: Lean Project Management
LEAN PROJECT MANAGEMENT

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Table of Contents
Introduction:....................................................................................................................................3
Discussions......................................................................................................................................3
Voice of customers (VOC)..............................................................................................................3
Capturing the issues:....................................................................................................................4
Question 1:...................................................................................................................................4
Question 2....................................................................................................................................6
Question 3:...................................................................................................................................8
Analysation:...............................................................................................................................10
Act:.............................................................................................................................................10
Supervising:...............................................................................................................................10
Critical analysis of the requirements of customers....................................................................11
Cost:...........................................................................................................................................11
Quality:.......................................................................................................................................11
Availability:...............................................................................................................................12
Critical evaluation of the Quality Parameters............................................................................12
Lean project management and its implementation (Recommendation)........................................12
Management of time:.................................................................................................................12
Maintenance of expectations:.....................................................................................................13

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Acquiring products within the budgets:.....................................................................................13
The requirements of the Projects:..............................................................................................13
Implement of lean project management and Elaboration of processes.........................................14
PMBOK:....................................................................................................................................14
PRINCE2:..................................................................................................................................14
Lean Six Sigma methodologies:................................................................................................15
Agile Practices:..........................................................................................................................15
Organisational project management:.........................................................................................16
Conclusion:....................................................................................................................................16
Reference list.................................................................................................................................17

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Introduction:
Lean project management refers to the requirements that influence the changes in the
customer values. The changes in the project management should be brought about as per the
requirements of the customers. FIFA (Federation Internationale de Football Association) is an
international sports body that organizes world cup every four years. The organisation of the
World Cup 2018 in Australia would be an event of national pride. The organisation attempts to
implement lean management in the tournament. The aim of the essay is to increase service
quality among the consumers and meet the demands of the participants and audience.
Discussions
Voice of customers (VOC)
As per the critical view with respect to FIFA 2018 Football World Cup, the opinion of
viewers and the participants is of utmost importance for the phenomenal success of the World-
famous international soccer event. A survey will be conducted throughout the world and the
voice of all the people involved in the survey will be recorded and analysed. The participants of
the previous versions of the event will be surveyed and their views will be analysed and their
ideas will be applied in the FIFA World Cup 2018, which will be held in Australia.
These procedures will enable the organisational committee of the tournament find out new ways
with the help of which they will be able to build new strategies to satisfy their customers and
viewers. As per the view of Mousaei & Gandomani (2018), the recording of the voices of the

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customers is a very important method which helps the organisations to know their strong points
and weaknesses. With the help of the reviews of the customers in the form of VOC, the
committee will be able to able to find solutions to the negative feedback that is generated from
the consumer end. VOC also helps the organisational committee earn more profit from the
tournaments and thus becomes helpful even from the business point of view. Moreover, the
strategies that have become outdated can also be identified and renewed or replace as per the
requirements of the organisation committee, participants and the customers. The method of
application of VOC is:
Capturing the issues:
The customers are surveyed in these processes. The survey was conducted on many
participants from the previous versions of the tournaments and their views were recorded.
Question 1:
FIFA World Cup is a huge platform where players from all over the world are able to
create an identity. As per your views in what sector should FIFA develop their strategies so that
they are able to provide better infrastructure to these sportsmen?
Improvement in infrastructure that is
required
Percentage of sportsmen who are in
agreement with the improvement
Services provided in the dressing rooms 61%

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Sports gears quality improvement 24%
Betterment in the quality of medical services
that is provided
28%
The quality of construction of the fields that
will hold the tournament
9%
Betterment in the security quality present on-
field during the match
18%
Table 1: Improvement in the structures that is required
(Source: Created by author)