Lean Project Management: Implementation and Support

This report discusses the implementation and support of Lean Project Management for Fifa World Cup. It covers the importance of Voice of the Customer, Critical to Customer Requirement, and Critical to Quality Parameters. It also explores best practices and processes like PMBOK, PRINCE2, and OPM. The report emphasizes the need for customer satisfaction, continuous development, and executive commitment. It also highlights the importance of value stream and optimal utilization of resources.

Running head: LEAN PROJECT MANAGEMENT
LEAN PROJECT MANAGEMENT
Name of the Student
Name of the University
Author Note

2LEAN PROJECT MANAGEMENT
Table of Contents
Introduction..........................................................................................................................3
I a: Voice of the customer (VOC)....................................................................................3
I b: Critical to customer Requirement (CCR)..................................................................5
I c: Critical to Quality Parameters (CTQ)........................................................................5
II: Lean project management implementation.....................................................................7
III: Support to Lean Project Management...........................................................................8
Conclusion.........................................................................................................................15
References..........................................................................................................................16

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Introduction
The concept of project management can be considered to be one of the important factors
which are implemented within the working of the project. The main aim of project management
can be related to the concept of driving the project to the factor of success and reaching the goal
of the project. The aspect of the lean project management can be stated to be a part of the project
management system which is implemented in most of the complex projects and details with a
factor which needs precision and expertise (Yordanova, 2017). The main focus point which is
related to any project management scenario is reaching to the expectation of the client, and the
service which is provided should be involving quality factor involved in the project. The main
focus would be on the sector of the lean project management into the concept of the Fifa World
Cup (Silvius & Schipper, 2014). The project which is taken into consideration can be stated to be
an international event which majorly involves different countries involvement so it can be stated
here that it is one of the premium projects.
The main consideration which is taken in the report is the implementation of the lean
project management process into the working of the Fifa World Cup project. The different
criteria which are related to the concept are discussed with a focus on the factor of the customer
satisfaction of the project. It can be stated that there can be different types of risk factors
involved into the working of the project, these risk factors can be very much crucial in the
deciding factor which is related to the success of the project. The quality of the service which is
provided can also be considered a very much aspect which should be included in the working of
the organisation.

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I a: Voice of the customer (VOC)
The voice of the customer can be a step which is related to the gathering of the data
which is related to the aspect of the requirement of the customer. The process can be considered
to be very much important due to the factor that according to the requirement of the customer the
main processing of the project would be initiated, and the working of the project would be based
on this aspect. The main gathering of the data of the customer is done from the end of the project
manager and other high end officials who are directly related to the working of the project. To
get the overall requirement, there can be different types of tools which can be used. The main
sector which is majorly focused is the aspect is the risk-oriented factors which can get involved
in the working of the project (Emblemsvåg, 2014). After the identification of the risk factor,
mitigation techniques are included in the working, and it should be taken into consideration that
the risk factor does not get included in the working of the project. The risk factor is very much
important, and it can be stated that it can directly alter the overall working of the organisation.
One of the tools which can be related to the gathering of the requirement of the customer
is the voice of the customer. The concept can be stated to be used for the aspect of the detailed
analysis of the different requirement of the customer (Johnson, 2017). The data which is
obtained from the process can be stated to be very much crucial due to the factor that it would be
providing a basic guideline which is related to the planning of the event. On the other hand, the
data can also be useful in the sector of building up of the hierarchical structure which is related to
working of the project. To gather the exact requirement which is related to the working of the
Fifa world cup project there can be some techniques which can be implemented which are the
survey which would be involving certain questions which would be related to the expectation of
the customer and Interview

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The data which is achieved from the concept can be stated to be holding major
importance due to the factor it is directly related to the concept of the conducting the overall
event. It can be stated that in this sector there can be different types of a requirement due to the
fact of different countries with different mentality tend to get involved into the concept (Kovach
et al., 2017). The main factor which can be stated here is the reaching to the desired level of
satisfaction of the client. In most of the cases, these projects are broken down into teams, and
each of the team has a different role to play and a different focus area. This can be very much
beneficial in the sector that due to the factor that each of the team has a specific role so the
accomplishment of the job can be stated to be done properly.
I b: Critical to customer Requirement (CCR)
In the sector of the working of the project which is related to the Fifa world cup, it can be
stated that the concept of the standardisation can be one of the most critical factors which should
be included into the internal as well as the external working of the organization. The main
consideration which should be taken into account is that in these type of projects there can be
more than one moveable parts which has to be linked together so that the final outcome of the
project is very much quality based related to the satisfaction of the customers. In such type of
international projects, the standard of delivery of the project is very much important.
I c: Critical to Quality Parameters (CTQ)
The concept of the critical to the quality parameter can be stated as a parameter which is
directly linked with the service and the product linked to voice of the customer (Yordanova,
2017). In this concept, it can be stated that it is a very wise idea to take into consideration
different aspects which are related to the working and delivery of the project so that there are no
issues faced within the implementation of the project. There are few options which are related to

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the critical to quality factor when relating to the Fifa project which is are the parameter and the
end product which is associated with the project and the parameter which is associated with the
internal process of the project.
Both of the factors which are stated above can be considered to be very much important
in the sector of the working of the project. The main aspect which can be stated here is the
involvement of the six sigma into the working of the project (Johnson, 2017). The six sigma can
be directly implemented within the working of the project in the sector of controlling, monitoring
and improvement of the project relating to the level of satisfaction which is provided for the end
customer service. It can be stated here that there can be different factors within the working of
the project which may not be termed as crucial but in the phase of implementation it becomes a
major factor which can directly lead to the failure of the project (Bozarth & Handfield, 2018).
The aspect which is related to the six sigma can be considered to be an approach takes into
consideration small detailing issues, so that there are no problem faced by the working of the
project. The main factors which are related to the critical to quality factor are stated below:
Character Quality
Definition of the concept It is a parameter which is related to the
implementation which aims at the reaching of
the desired level of product and the service.
This is related to the satisfaction of the
customer or the client.
Concepts which are related to the aspect The customer expectation

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Service quality
Durability
Service of the customer
The preference which is related to the
customer.
II: Lean project management implementation
The best practices which can be related to the working of the lean project management
are stated below:
Customer satisfaction can be linked with the sector of working of the project. The
different stages of implementation of the project is directed towards the satisfaction level of the
customer. If the customer is satisfied, it can directly be related to the successful implementation
of the project. The Fifa world cup is one of the international events which should be given the
priority of delivering the best service to the customers.
Continuous development is a sector which can be related to continued development. It is
very much crucial due to the factor that it would be directly increasing the quality of the delivery
of the project. It can be stated that there should be improvement scope establishment between the
working of the project and the establishment of the quality of the project.

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Executive commitment can be stated as one of the sectors which is focused on the
complexity of the project which is seen in the sector of the working of the project. It can be
stated that different people would be requiring a different standard of working in the concept and
it should be dealt with a commitment which is of highest limit.
III: Support to Lean Project Management
According to the statement of the project management, it can be stated that the concept
which is related to the lean project management directly adds value to the concept of the quality
when relating to the sector of the outcome of the project (Conforto et al. 2016). According to the
principle which is related to the lean project management the main concept which is applied to
the concept is the enhancing of the quality which is related to the working of the organisation.
The concept of value stream can also be implemented within the working of the project which
would be directed towards the successful completion of the project and the delivery of the
project. The main goal of the project when relating to the concept of the value chain can be
directly be focused on the aspect of the execution of the different functions. This concept can be
directly being linked with final product which is achieved from the concept can be of optimal
value and utilization (Johnson, 2017). One of the sectors which can be related to the concept is
the utilisation of the resources which would be involving very less waste of the different
resources this aspect can also be beneficial in the sector of the budget constraint which is related
to the project. Optimal utilisation of the resources can directly add profit to the overall project
and the different sector of working which is related to the concept.
Best Practice Processes Elaboration
PMBOK In the sector of the In the sector of the

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implementation of the Fifa
project, it can be stated that
the concept of the PMBOK
can be very much
advantageous.
implementation of the Fifa
project, it can be stated that
the concept of the PMBOK
can be very much
advantageous. Some of the
major benefits which is
related to the PMBOK in the
sector of the working of the
project are in the working of
the project there would be the
elimination of the waste
which can directly impact the
sector of allocation of the
resources. Reduction of the
overall cost which is related
to the project. Adding value
to the project using altering
the standard of the operation
which is involved in the
working of the project. Direct
improvement in the sector of
the service which is given to
the customer taking into

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consideration the voice of the
customer
PRINCE2 According to the standard
which is related to the
PRINCE2 it can be stated that
it must have an optimal
quality when relating to the
delivery of the project to the
common people (Garza,
2015). The concept can be
stated to be an advantageous
sector due to the factor that it
directly translates the need of
the customer into aspect
which is specific measurable
and actionable
The process can be
considered to be critical due
to the factor that after the
actual requirement gathering
of the customer the main
execution of the project
would be initiated.
Identification of the drivers:
The identification of the
drivers relating to the project
can be considered to be very
much important due to the
factor that it would be
directly involving the aspect
of operation and the overall
success factor of the project.
The drivers play a very vital
role in the sector of the
implementation of the project
and driving the project to the

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factor of success.
Requirement relating to the
identification of the
management: The need of the
customer can be considered
as very much important due
to the factor that it would be
leading the project to the
success level.
OPM In the working of the project,
there can be different steps
which can be implemented in
the working of the project
(Layton & Ostermiller, 2017).
In most of the cases, it can be
seen that a project usually
follows a sequence of steps
which mainly aim at the
concept of the delivery of the
project with the appropriate
standard related to the
project.
The security of the data can
be considered as one of the
important factor in this case
due to the factor that there are
many crucial data which are
included in the project. If the
data goes into the hand of
another person it would be
related to a problem which
can directly alter the success
factor of the project. There
can be different security
implication that can be
implemented within the

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working of the project so that
the system can be secured and
the overall data of the project
would be secured form the
different activity of the
intruders.
Agile The concept of the agile can
be directly related to the
concept of the working of the
Fifa project which is
undertaken into the report.
There can be different types
of benefit which can be
achieved from the concept
which can be applied in the
sector of the working of the
project
Each of the category has a
role to play which should be
completed to meet the
expectation of the client.
Lean Six Sigma (DMAIC) The main concept which can
be include in the sector of the
lean six sigma is directly
related to the product and the
service and relating to it the
quality which is produced
Focus on the customer: The
main sector which is related
to the concept can be in the
sector delivering of the
service to the customer which
would be directly satisfying

13LEAN PROJECT MANAGEMENT
(Martínez & Fuentes, 2014). the need.
Focus on value: The value of
the service can be considered
as a primary factor which
should be taken into
consideration in the working
of the project. In the aspect of
delivery of the project the
concept of value should be
involved.
Agility: The concept of the
agility can be directly related
to the concept of the
intersection and the
communication which is
applied in the context of the
delivery of the project. The
main consideration in the
process is the delivery of the
desired standard of the
project.

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Conclusion
The project which is related to the Fifa World Cup can be considered as one of the major
projects which is mainly an international event. I n the sector of the implementation of the
project there can be different factors which play a vital role in the sector of the reaching to the
desired goal of success. In the Fifa world cup project it can be stated that the project being an
international project the need of the customers can be very much different. One of the most
important aspects which should be taken into consideration is that there should not be any type of
risk factor involved into the working of the project.

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