Lean Project Management: Implementation and Benefits

This essay discusses the implementation and benefits of Lean Project Management in complex projects like FIFA World Cup. It explains the importance of Voice of the Customer, Critical to Customer Requirement, and Critical to Quality Parameters. It also explores ways to implement Lean Project Management and support processes.

Running head: LEAN PROJECT MANAGEMENT
LEAN PROJECT MANAGEMENT
Name of the Student
Name of the University
Author Note

2LEAN PROJECT MANAGEMENT
Executive summary
The process which is related to the lean project management can be considered as one of the
factors which is majorly included in the process of project management in recent times. It can
be stated that due to the project which is taken into consideration in the essay which is the
Fifa world cup is a complex project, the lean project management would be very much
essential in the sector of the implementation. In the sector of the project it can be stated that
there are different need of the customer and fulfilment of the need is one of the important
conditions in the successful completion of the project.

3LEAN PROJECT MANAGEMENT
Table of Contents
Introduction................................................................................................................................4
I a: Voice of the customer (VOC)..........................................................................................4
I b: Critical to customer Requirement (CCR)........................................................................6
I c: Critical to Quality Parameters (CTQ)..............................................................................8
II: Ways to implement of Lean Project management.................................................................9
III: Support for lean project management................................................................................10
Conclusion................................................................................................................................17
References................................................................................................................................18

4LEAN PROJECT MANAGEMENT
Introduction
The main aspect which is related to the development of a project management concept
is to give any project a working standard according to which the overall execution of the
project would be done. In the concept of the implementation of project management into a
scenario it can be stated that there are different techniques which can be implemented which
is mainly done according to the requirement of the project. In this report the main focus point
is the project which is related to the Fifa World cup (Gaudenzi & Christopher, 2016). These
type of event can be considered to be an event which is very much international level project
which include involvement of different countries. It can be stated here that due to the
complexity of the project it can be stated that reaching to the desired level of success is a
major point and reaching the satisfaction level of the customer can also be a crucial job in
hand. The main aspect which can be related to the project delivering of the need of the
customer so that there are no issues faced within the working of the project and the standard
which is related to the delivery of the project.
The main focus point which is related to the report is to take into consideration
different aspects which are related to the Fifa world cup project. It can be stated here that
there are different moveable parts within the working of the project and the main focus would
be how these parts would interact with each other in order to achieve a standard delivery of
the different aspects of the project. The need of the stakeholders in this context also play a
very important role which intend to deliver the level of satisfaction which is related to the
project.
I a: Voice of the customer (VOC)
The concept of the voice of the customer is intend to achieve all the requirement
which is related to working of the project. It can be stated here that due to the factor that the

5LEAN PROJECT MANAGEMENT
Fifa world cup is an international event there can be different need of the customers and the
reaching to the level of success relating to each of the customer is a very difficult job to
achieve. The ain motive behind the concept is to deliver all the requirement of the customer
with the actual sector of quality involved into the concept. The gathering of data in this
context can be stated to be very much important due the factor that the overall working of the
project would be dependent on the aspect of the data (Gaudenzi & Christopher, 2016).. The
authentication of the data can also be stated to be very much important and the correct data is
produced to the managing team. Apart from the concept of the delivery of the standard of the
working it can be stated here that there are other important factors which play a major role in
the context. One of the major factor which can be stated here is the risk factors which can be
included into the working of the project. The risk factor can be stated as one of the primary
factor which directly lead the project to the factor of failure (Mody et al., 2017). In most of
the cases it should be taken into consideration that there are no risk factor involved into the
working of the project and there are not included into the internal as well as external working
of the project. Moreover it can be stated here that the ain motive behind the approach is to
deliver a project which is risk free so that there are no problem faced by the customer in the
aspect of indulging into the project.
One of the techniques which is included into the aspect of the gathering of the
requirement is the voice of the customer. It can be stated as an area which mainly deal with
the aspect of the getting what is the need of the customer and the actual requirement of the
customer The projects initial working is directly based on this aspect due to the factor that in
order to reach to the desired level of success these factor must be included into the working
of the project. The data which is obtained from the concept can be stated to be very much
beneficial due ot the factor that it directly provides a basic framework of working which
should be implemented within the working of the project so that there are no sectors left

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which are uncovered. The ain consideration which is taken into the concept is that the
customers can easily get themselves indulged into the concept of the working of the project
without any issue being initiated in the sector. There are different types of techniques which
can be implemented in the sector of the gathering of the requirement which are stated
explained below
 Survey- This can be considered as a technique of gathering of the data which is
related to the survey which is done for the common people who would be getting
themselves indulged into the concept. It would be giving the clear idea of the different
need of the customer and the expectation of the customer.
 Interview – The concept of interview can be stated as one of the cost effective method
due to the factor that the total requirement can be gathered from the concept which
would be very much beneficial in the sector of the planning of the project.
 Customer prediction – The prediction of the customer is very much vital in the sector
due to the factor that it gives a clear idea of the different expectation of the customer
and the need of the customer so according the planning of the project can be done and
implemented.
 Complaint log – The aspect of the complaint log is important in the sector of data
gathering due to the factor that there can be different problem which may be faced by
the customer so the mitigation aspect of the problem should be done so that the
working of the project is done in a proper manner.
The data which is obtained from the above sector are very much important in the aspect
of operation of the project and how the overall working of the project would be done.

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I b: Critical to customer Requirement (CCR)
The sector of the critical to customer requirement is directly linked with the aspect of
the involvement of different standard which is related to the working of the project. It can be
stated here that different customers may have different type of requirement and the
involvement of the all these criteria into the working of the project is very much important
and it majorly include that the service which is provided to the customer is very much
optimal (Rowe, 2015) . In major project for example the project which is taken into
consideration there are different moving parts which are included into the working so it can
be stated that the sector of taking into consideration all the parts and making sure they are
working properly can be stated to be a job in hand (Mody et al., 2017). The moveable parts
which are stated here mainly consist of different criteria which is related opt the proper
working of the project and majorly it can be stated that these parts actually drive the project
to the success factor (Gaudenzi & Christopher, 2016). In this context the role of the
stakeholders are also very much important due to the factor that they are directly linked with
the aspect of the working of the project and are involved into the different criteria of the
project. The stakeholders are directly linked with the working of the project and check
weather the overall working of the projects is done properly or not and what the different
factors which should be taken into consideration into the working of the project. The project
manager and the higher official of the project is involved into the working in this sector and
they majorly play a very active role in this context which can increase the factor of reaching
to the success factor of the project (Mody et al., 2017). The success factor of the project is
directly linked with the aspect of the requiring of the customer which are reached and the
different factors which are related to the adjustments which are in the internal as well as
external working of the project. It can be stated here that due to the complexity of the project
there can be different factors which can be included into the working and it can be stated that

8LEAN PROJECT MANAGEMENT
reaching to the expectation level of the customer so that each and every requirement of the
customer is taken into consideration can be stated as complex job which should be planned
and executed in a proper manner (Zwikael et al., 2014). If there any fault which is seen in the
level of the quality of the project the overall working of the project can get disrupted which
would be directly resulting in the sector of the failure of the project.
I c: Critical to Quality Parameters (CTQ)
The critical to quality parameter can be stated as a factor which is directly related to
the quality of the service which is given to the customer. In most of the cases it can be seen
that the involvement of the different requirement of the customer is taken into consideration
but there are no quality aspects involved into the concept which would be directly affecting
the overall outcome of the project (Silvius & Schipper, 2014). The service which is provided
to the customer should be of high for priority due to the factor that quality should be given to
the customer in different field so that there are no problem faced within the aspect of the
conduct of the project. The implementation of the six sigma can be stated to be very much
beneficial in the sector of the implementation of the project due to the factor it majorly takes
into consideration all the aspects which are related to the satisfaction of the customer and
how they would be involved into the overall working of the project (Badiru & Osisanya,
2016). The ain overview which can be related to the working in the project involving the
aspect of quality are stated below
Definition – The concept of the critical of quality can be directly be linked with the
aspect of the generation of quality in the different aspect which are involved into the working
of the project. The ain aspect which is taken into consideration is the sector of the meeting the
expectation level of the customers.
Application concept which is related to the deployment –

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 Quality of relating to the service which is generated.
 The need of the customer and the requirement which is related to the concept.
 Service durability which is related to the project.
 The direct service which is given to the customer.
II: Ways to implement of Lean Project management
It can be stated here that in the sector of the implementation of complex project for
example the Fifa world cup it can be stated that there are different factors which should be
taken into consideration . One of the major parts which can be included into the concept is the
proper working of the project taking into the aspect of the requirement of the customer. It can
be stated here that the need of the customer can be in different levels and the working of such
factor should be directly aligned with the aspect of quality involved into the concept (Silvius
& Schipper, 2014). The main factor which can be stated in context of the lean project
management is that each of the task are divided into sub parts so that the proper working of
each of the parts are done properly so that there is no problem in the concept (Mody et al.,
2017). The breaking up of the task can be beneficial in the sector of the orientation of the
sequencing of the task so that there is no task which are unattended. This aspect can be very
much beneficial in the sector of the working of the project. The aim aspect which can be
stated in the sector is the reduction of the waste which would be directly impacting the sector
of the working of the project in the aspect of the budget of the project. The reduction of waste
can also be directly being related to the aspect of the reduction in the sector of the wastage of
the resources which would be very much beneficial in the sector of the estimation of the
different resources which are involved into the concept of the working of the project.
Focus on customer: The focus of the service should be directed to towards the
customer so that the main success factor of the project is related to the service which is given
to the customer.

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Think continuous improvement: The main Working of the project should be aligned
to the sector of continuous improvement due to the factor that there are different movable
parts in the project which can need alterations. These alterations should be done in a manner
which would be directly fitting into the working of the project.
Seek out Waste reduction: The main sector which can be taken into consideration is
the reduction of the waste. It can be stated here that the reduction of the waste can be directly
linked with the resource allocation and the sector of resource utilisation. The concept is also
linekd with the budget of the project. This is due to the factor that of there is reduction of
waste it would directly impact the overall resource and budget of the project.
III: Support for lean project management
Best practice Processes Elaboration
PMBOK It can be stated here that in
complex project the
implementation of the
PMBOK can be stated to be
very much a beneficial for
the overall working of the
project. There are different
types of advantage which
can be seen in the sector of
the implementation of the
project with relating the
concept
The main advantage in the
sector are stated below
The process directly gives
the access to the satisfaction
level of the customer. It can
be very much important in
the sector of the working
and driving the project to the
success factor.
The quality of the service
which is generated in the
concept can be stated to be
increased and the
involvement of different

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criteria related to the
concept are directly taken
into consideration.
The process also takes into
consideration the aspect of
the decreasing the overall
budget of the project. The
factor of budget is altered in
the case due to the factor
that there is reduction in the
amount of waste which is
generated and the on the
other hand there is also
better utilisation of the
different resources in the
concept.
PRINCE2 In the concept of the
application of PRINCE2 it
can be stated added
advantage can be
implemented within the
working of the project which
would be directly affecting
the success factor of the
. The CTQ in this aspect can
be stated to be very much
important due to the factor
that it directly alters the
overall working which is
related to the concept of the
working. The main factors
which are taken into

12LEAN PROJECT MANAGEMENT
project (Silvius & Schipper,
2014).
consideration in the sector of
the CTQ tree are stated
below
Step 1 – Getting into the
need of the customer
One of the important factor
which is related to the
process is gathering of the
need of the customer and
accordingly the planning is
initiated into the project.
The main factor which
should be taken into
consideration is the access to
the different criteria which is
related to the project.
Step 2 – Driver
Identification
The ain aspect which should
be taken into consideration
is the identification of the
different drivers which are
involved into the working of
the project (Silvius &
Schipper, 2014). These

13LEAN PROJECT MANAGEMENT
divers can be stated ot be
playing a very important
role which directly drives
the project to the factor of
success.
Step 3 – Step to
implementation
The stage of implementation
in the sector can be very
much important due to the
factor that there are different
implementation plans which
should be implemented
within the working of the
project so that there are no
loopholes in the aspect of
the requirement of the
customer.
OPM The implementation of the
lean six sigma can be very
much beneficial in the sector
of the Woking organisation
Focus on the customer – The
main focus which is relate to
the concept would be
implemented directly
towards the customers so
that there are no problem

14LEAN PROJECT MANAGEMENT
related to the satisfaction
level of the customers
Focus on value – The
value of the service which is
given to the customer should
be high which would be
satisfying the customers.
Agility – The
concept of the agility is
directly related to the aspect
of the dedication of the
customer and the
communication which is
created for the customer to
indulge into.
Visibility – The
success factor should be
very much visible due to the
factor that there are different
implementation details
which should be followed in
the aspect (Silvius &
Schipper, 2014).
AGILE There can be different types Agility: The concept of the

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of benefit which can be
achieved from the concept
which can be applied in the
sector of the working of the
project
agility can be directly
related to the concept of the
intersection and the
communication which is
applied in the context of the
delivery of the project and
the standard of the working
which is related to the
concept. The approaches
which are stated above can
be stated be very much vital
due to the factor that they
would be directly
implemented during the
initial process which is
related to the successful
implementation of the
project. In most of the cases
it can be very much
beneficial in the sector of
approaching to the quality of
the product which is
achieved. It can be stated
here that the different factors
can be directly be related to

16LEAN PROJECT MANAGEMENT
each other and they would
have a link between them so
that they work towards a
common goal
LEAN SIX SIGMA It can be stated that there are
different drivers which are
implemented within the
working of the project which
drives it to the success factor
Identification of the drivers:
The identification of the
drivers relating to the project
can be considered to be very
much important due to the
factor that it would be
directly involving the aspect
of operation and the overall
success factor of the project.
The drivers play a very vital
role in the sector of the
implementation of the
project and driving the
project to the factor of
success. Requirement
relating to the identification
of the management: This
stage can be considered as
one of the final steps which
is relating to the execution
of the project and the

17LEAN PROJECT MANAGEMENT
delivery of the project. In
this stage, it is mainly taken
into consideration that the
project has reached the
expectation of the client or
not.
Conclusion
The report can be concluded on a point that there are different factors which should be
taken into consideration in the working of the project. The ain aspect which can be stated
here is the satisfaction level of the customer and how much service is given to the customer.
In cost of the cases it can be stated that if the customer level of satisfaction is reached it
would be directly affecting the overall factor of successful implementation of the project.
There can be different types of risk factors involved into the concept but it should be taken
into consideration that the risk factor does not get involved into the internal as well as
external working of the project.

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