Leading Lean Projects - FIFA 2018 World Cup Football Tournament

Leading Lean projects – FIFA 2018 World Cup
football tournament
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Table of Contents
Introduction.................................................................................................................................................2
Voice of customers......................................................................................................................................2
Critical to customer requirements................................................................................................................3
Critical to quality parameters.......................................................................................................................3
Implementation of lean project management...............................................................................................4
PMBOK process group............................................................................................................................4
PRINCE2 process....................................................................................................................................6
Agile management process......................................................................................................................7
Lean six sigma.........................................................................................................................................8
Recommendations.......................................................................................................................................8
Conclusion...................................................................................................................................................9
Reference list.............................................................................................................................................10
Diagrams...................................................................................................................................................13
Appendices................................................................................................................................................14
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Introduction
The international world cup tournament is FIFA and this occurs after every four years where
numerous countries with their football team took place. In 2018 FIFA football world cup
tournament the host country was Russia and they provided the best experience of football world
cup. In this season the use of VAR that is video assistant referee system had been utilised (2018
FIFA World Cup Russia, 2018). This year around 32 teams participate within the world cup
football tournament and for the entire management of this event almost 14.2 billion dollars was
utilised. The event of the world cup is one of the biggest within the world and for that proper
event management is highly required for the process. The purpose of the paper is to provide the
view on the implementation of lean management within the project. The paper further discusses
the various process that is required for the implementation of lean project management.
Voice of customers
Voice of the customer is the feedback or the information that is being provided by the consumers
to the organisation. This is one of the best processes that has been utilised by the vent
management for providing an effective view on the working function. This process helps the
event manager to collect proper information regarding the needs and the wants of the customers
(Bascoul, Tommelein, & Tuholski, 2016). The process of VOC is a proactive function where the
constant innovative process is essential for understanding the rapid change within the behaviour
of the customer. The VOC can be gathered with the process of survey, interview, observation,
fieldwork and other factors that help the people to share their view regarding the product and the
services. As FIFA is the biggest tournament in the world so it is highly essential to maintain the
event with proper service.
The survey and the interview help the event management to gather information regarding the
need and the expectation of the people from the biggest tournament in the world. Voice of
customers allows the event manager to maintain their working function and the delivery process
in the most valuable way (Brioso, 2015). This is one of the best and the effective process where
the customer gets service as per their expectation. In this process, the feedback and the
information need to be analysed effectively for enhancing the working function of the
tournament. In this way, the VOC support the improvement within the business process and also
allow the firm to maintain their effective working function. Voice of customers helps the FIFA
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world cup management team to get a clear view regarding the decision-making process of the
people and also their need for their favourite game (Tenera, & Luís Carneiro, 2014). Managing
the entire function and the activity in the field is essential for the development of a proper
management system within the process.
Critical to customer requirements
Critical to customer requirements generally deal with the need and the requirement of the
consumers. This is a complex process as understanding the requirement of customers is complex
and eventually critical because people need and wants change rapidly with the conditions. With
the help of this process, the event management team can effectively understand the decision
making process and purchasing behaviour of the customers (Dabestani, Baerz, Azar, & Shahin,
2017). For understanding the purchasing behaviour of the customers the process of CCR is
crucial. This effectively allows the manager to maintain their activity and the working function
within the field. For the FIFA football world cup tournament understanding the requirement of
the customers is an essential factor for providing valuable process within the field. This is one of
the best processes which the event manager has to consider for providing the service.
In this system, it can be seen that the way of seating arrangement then the process of television
telecast and other activity are performed effectively by understanding the need of the customers.
The entire process of understanding the requirement allows the football event manager to
perform their activity in the most valuable way (Sunder 2016). The seating arrangement for the
tournament and also other activity like providing the facility for the players are also performed
with the help of the CCR process. Understanding the critical to customer requirement is highly
essential for the FIFA world cup and this help to maintain a unique place of the game for the
entire world. This help to understand the process of getting a ticket and another facility that is
associated with the tournament (Anholon, & Sano, 2016). This process is highly essential for the
development of numerous actions in the field. The need along with the satisfaction level of the
consumer is the major concern of the event management team to provide their valuable service
within the market.
Critical to quality parameters
Critical to quality parameters is the process of understanding the quality of service and the
products which are eventually provided to the consumers. This process eventually helps the
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