3 LEAN PROJECTS MANAGEMENT 1 Introduction: The paper will be assisting the senior management team of Australian Engineering Works Private Limited (AEW) as they are facing serious challenges from the emergence of new suppliers and emergence of new business organizations as a result the consumers of this industry now have more options, some of the consumers are opting for better products from the new organization. The other challenge faced by the senior management team of AEW is the risks coming from the senior employees as they were joining the new players of the same industry (Furterer, 2016). AEW has been facing a decrease in net profit due to the discussed challenges. This paper will be finding the root cause of this issue with the help of specific tools such as the histogram, pareto chart, fish bone diagram, scatter plot diagram, why technique, Chart title diagram, check sheet, control activity diagram and stratification table. Each of the above discussed tools have their own signification in understanding the impact of the different types of risks faced by this business organization (Brioso, 2015). The problem identification unit is followed by the risk management plan consisting of the risk registers stating the impact of each of the discussed risk associated with the organization. It is followed by the qualitative risk analysis and risk response plan where the contingency plan will be discussed briefly (Orzen & Bell, 2016). The monitoring of the risk is also mentioned in the paper. The various leadership qualities which can have their impact in the working environment of AEW will be stated in the paper in a descriptive manner such as the charismatic leaders, transformational; leaders, interactional leaders, servant leaders, transactional leaders and Laissez Faire style leaders (Ansah, Sorooshian & Mustafa, 2016). The appropriate leadership style required to mitigate the risks found in AEW will be also mentioned in the paper. Thus, from this unit of the paper we understand the importance of the risks which are being faced by AEW (Kliem, 2015). The paper will also highlight the root causes of the risks with the help of tools such as Pareto chart, Scatter Plat diagram, Chart Title, 5 Why technique, Fish one diagram, stratification and check sheet.
4 LEAN PROJECTS MANAGEMENT 2 Problem Identification: A list of project management tools will be used to find the root cause of the issues faced by Australian Engineering Works Private Limited. 2.1 Histogram The histogram helps in understanding how each of the risk are examined with the help of the variables of the risks and the interval between each of the risks The distribution of the risks is also identified in the histogram (Özdemir, 2016). The arrival time and frequency of the risks faced by AEW are considered in this tool. Apart from finding the main risk from a series of risk it also highlights the importance of mitigating the other significant risks. 2.2 Pareto chart The pareto chart is also defined as a type of histogram used to understand the impact of a specific risk among a series of risks. The pareto chart diagram helps in understanding the impact of each of the risks and the ultimate conclusion for these adverse situation (Cleophas & Zwinderman, 2015). The threats from the market competition is the most vital threat according to the pareto chart and it is followed by the other threats like employee retention and threats from the emergence of new suppliers. The frequency of the challenge is stated in the diagram. 2.3 Check sheet The check sheet diagram helps in understanding the 4 defects which are the main cause behind the decrease in net profitability along with the importance which has to be given to each of them based on marks out of 5 (Douglas, 2018). The defects which are the most vital will be presented in the table. The check sheet helps in understanding that the market competition and the threat coming from the new suppliers are the most essential risks which has to be mitigated as soon as possible.
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5 LEAN PROJECTS MANAGEMENT 2.4 Control Activity The impact of controlling the four different categories of risks are considered while created the control activity diagram. The time taken by the risks are also mentioned in the diagram. The limits of the risks are also mentioned in the diagram (Koehler, 2017). The threat from the consumer opting for new options are considered in this diagram. 2.5 Fishbone Diagram The fishbone diagram helps in understanding the root causes behind the failure of the organization. Each impact associated with the cause are stated in the paper. The issue of senior employee retention has been selected are analysed using the concepts of the fishbone diagram. Each probable reasons behind the senior employees joining new players are examined and diagram is created accordingly. 2.6 Scatter Plot Diagram The scatter plot diagram helps in understanding the increasing impact of the four reasons behind the downfall of AEW. The impact of each of the risks may be different from each time. Two variable are plotted in the X-axis (Visveshwar et al., 2017). According to the given scatter plot diagram it can be said that the threats coming from the clients of this organization opting for new substitute products and the emergence of the new similar organization are the twi main risks of AEW. 2.7 Chart Title The chart title of this assignment helps in understanding the different impact of the four discussed risks such as the market competition, threat from substitute products, inefficient employee turnover and ineffective business strategy. The threat from the substitute products have
6 LEAN PROJECTS MANAGEMENT maximum impact on the profitability (Akpolat, 2017). From the chart title we can understand that the tough market competition and the threats coming from the consumers using alternative products are the main risks associated with AEW. 2.8 Stratification The stratification pyramid helps in understanding the importance of the risks which have maximum impact on the business loss suffered by this business organization, it was found that the lack of innovative powers is the primary reason behind the failure. Lack of business strategies and no efficient recruitment procedure can be the other two reasons (Tupa, Simota, & Steiner, 2017). The lack of innovative products and the inefficient business strategies are the two main cause behind the downfall of AEW. The stratification pyramid also helps us understanding that business organizations must have professional recruitment system and appraisal process so that the resources of the company can be utilised for longer period of time. 5 Why’s technique The 5 Why technique is defined as the type of technique which are used for investigation purposes. According to this investigation technique it can be said that the problems for which the net profitability of AEW has decreased can be identified with the help of the 5 questions. This tools can be very much useful to analyse the problems faced by business organizations (Matthews, Yousefi & Kuncheva (2018). The probable questions which can be useful to understand the root cause of the problem are as follows: What is the existing market position of AEW among the similar organization? Which stakeholders are responsible for the business loss? What is the root causes of the risks faced by AEW?
7 LEAN PROJECTS MANAGEMENT What are the impact of each of the risks? Why is the not providing the career prospects to the employees? Table 1: Application of 5 Why technique on the case study (Source: Created by the author) 3 Plan of Risk Management 3.1 Risk Register Serial Number Reason behindrisk occurrence Description of risk Risk impactContingency 1Senior management employee New suppliers coming to the market HighNew business strategies mustbe incorporated. 2Inefficient production team Newoption for consumers ModerateThecurrent trendshave to understood bythe production team. 03Senior management team Market competition HighSWOT analysiscan beusefulto understand thecurrent market condition. 04Bettercareer prospectsin theother organizations Senior employees arejoining new players ModerateMaintain good employee turnover. Table 2: Risk Register of AEW (Source: Created by the author)
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Running head: LEAN PROJECT MANAGEMENT 3.2 Qualitative / Quantitative Risk Analysis Identification of riskQualitative Risk AnalysisRisk Plan ResponseRisk Monitor Categ ory Risk IdRiskRisk EventProbability (P)Impact (I) Ris k Sco re (PI ) Risk Ran k Potential Response Cost Implication Ris k Ow ner Date Raised Date Closed Stat us Hi gh Medi um Lo w Hi gh Medi um Lo w 0. 250.50. 75 2. 557. 5 Financ ial Risk 1 Competitio n in the market Business direction¤¤1.2 53 Improve corporate strategy$400 Ne w org aniz atio ns 10.01.20 19 20.01.2 019 Organi zation al Risk 2 Employees are joining new players Change in management structure ¤¤2.52 Professional appraisal process$300 Ma nag eme nt tea m 20.1.201 9 10.03.2 019 Financ ial Risk 3 New option for consumers Material Pricing¤¤3.7 51 Improve the range of products and product quality $800 Sen ior man age men t 1.1.201925.2.20 19 Techni cal Risk 4 New suppliers coming to the market Management of resources/ project budget ¤¤0.6 254 SRM Technique$3,000 Ma nag eme nt 10.10.20 18 28.11.2 018
9 LEAN PROJECTS MANAGEMENT Work in progress Work under plan
Running head: LEAN PROJECT MANAGEMENT 3.3 Risk Response RiskRisk OwnershipStrategyConnection Newsuppliers comingtothe market The new suppliersThebusiness management techniquescanbe successfully used to minimisedthe risk comingfromthe newsuppliers (Shokri, Waring & Nabhani, 2016). Thebusiness practiceswiththe external stakeholdersmust berevised according to market conditions. Competition due to the new players New playersBusinessreach should be increased and fresh marketing strategies should be implemented (Holmemo, Rolfsen &Ingvaldsen, 2018). Businesstrends shouldbe understoodbythe engineersofthe organization. Newoptionfor clients ConsumersCustomer engagement procedure should be adoptedbythis business organization Security of products and services should be maintained. Employeesjoining new players Senior staffsProfessional appraisal procedure Bonusand incentiveschemes for employees at all
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11LEAN PROJECTS MANAGEMENT level. Table 3: Risk responses (Source: Created by the author) 3.4 Risk responses implementation RisksExplanation of implementation plan Risk from employee joining new playersEfficientrecruitmentprocedureandthe formal appraisal policy would have saved the senior most staffs of AEW to join the new players in the market. New option for clientsAdvancedcustomerengagement procedure would have minimised the issue comingfromtheclientsastheywere consideringproductsfromthenew organizations. Tough competition in the marketTherequirementsandneedsofthe consumers should be understood in order todealwiththeproblem.External environmentalanalysistoolssuchas PESTEL and SWOT analysis would have made this organizationunderstand their market position. New supplier coming to the marketCRM technique can be hugely beneficial to deal with the threats coming from the emergenceofthenewsupplierswith enhanced bargain powers.
12LEAN PROJECTS MANAGEMENT Table 4: Implementation of risk response (Source: Created by the author) 3.5 Monitoring of risk responses Each of the discussed risks associated with AEW should be carefully monitored so that the contingency plans which are described above can be successfully implemented (Mayer, et al., 2016). Along with the effort from the management team the role of the project managers with different categories of leadership style may be significant to deal with the risks. 4 Leadership style appropriate to bring about the change The diffident categories of leadership qualities which can play their role in dealing with the different types of risks which are being faced in AEW are interactional leader, charismatic leader, transformational leaders, servant leader, transactional leaders and Laissez Faire Style leaders. 4.1 Laissez –Faire Allowing the distributors of AEW to take business decisions to deal with the suppliers of this organization could have avoided the threat coming the emergence of new suppliers (Hillson, & Murray-Webster, 2017). 4.2 Transactional The incorporation of a feedback platform could have been useful in the working organization of AEW to understand why the consumers are opting for new products and why is a threat if new players comes in the same market (Frankel & PGCMS, 2018).
13LEAN PROJECTS MANAGEMENT Motivating each employee regardless of their experience would also have contributed the retention of senior employees. 4.3 Servant Leader The impact of the servant leaders would have helped to deal with the issue of senior employee retention as these servant leaders asks for loyalty from the other employees so that continuous learning process is endured (Yahaya & Ebrahim, 2016). These leaders can be used to maintain god relationship with the new suppliers also so that threat can also be significantly minimized if there were servant leaders in AEW. 4.4 Transformational Leaders The transformational leaders could have solved the threats coming from the customers who are opting for new products and also the issue of senior employee retention (Arnold et al., 2015). Decentralization is practiced by the transformational leaders which could have also useful to deal with the threats coming from the new organizations. 4.5 Interactional Leaders The interactional leaders could have played their role to deal with each of the risksassociatedwithAEW which arecausing businesslosses. Theentireproject environment of AEW can be changed and turned into a better business corporation which will be free from all these kinds of risks with the help of the transformational leaders.
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14LEAN PROJECTS MANAGEMENT 4.6 Charismatic Leaders The issue of threat coming from the market competition can be purposefully solved with the help of the leadership capability of the charismatic leaders as they are generally full of confidence and have a charismatic self-confidence to deal with every adversebusinesscondition(Kestingetal.,2016).Accordingtothiscategoryof leadership style the senior employee would have felt secured about their career prospects in AEW.Persuasiveness is the most important criteria of the charismatic leaders. Based upon all these different categories of leadership style it can be said that the interactional leaders can be mostly effective to deal with all the existing and also the probable future risks associated with Australian Engineering Works Private Limited. The interactional leaders could have played a significant role in understanding the business condition when new supplier and new business organizations stated to shave their share from the net profitability of AEW. Shared responsibility of the senior management team of AEW and the senior staffs of this organization could have been possible with the help ofprojectmanagershavingthequalitiesofaninteractionalleaders.Interactional personality is the most significant capability of the interactional leaders by which they can influence the behaviors of any one they talk to. The situational influences on the employees can be better understood with the help of this category of leaders. The different categories of influences which have a lasting effect on the leaders can be found in the interactional leaders. The problems of AEW which are identified in this paper in this report can be mitigated with the help of the interactional leaders.
15LEAN PROJECTS MANAGEMENT 6. Reference Akpolat, H. (2017). Six sigma in transactional and service environments. Routledge. Ansah, R. H., Sorooshian, S., & Mustafa, S. B. (2016). Lean construction: an effective approach for project management. ARPN Journal of Engineering and Applied Sciences, 11(3), 1607-1612. Arnold, K. A., Connelly, C. E., Walsh, M. M., & Martin Ginis, K. A. (2015). Leadership styles,emotionregulation,andburnout.JournalofOccupationalHealth Psychology, 20(4), 481. Brioso,X.(2015).IntegratingISO21500guidanceonprojectmanagement,lean construction and PMBOK. Procedia Engineering, 123, 76-84. Cleophas, T. J., & Zwinderman, A. H. (2015). Pareto Charts for Identifying the Main Factors of Multifactorial Outcomes (2,000 Admissions to Hospital). In Machine Learning in Medicine-a Complete Overview (pp. 391-396). Springer, Cham. Douglas, M. (2018). The depoliticization of risk. In Culture matters (pp. 121-132). Routledge. Frankel, A., & PGCMS, R. (2018). What leadership styles should senior nurses develop?. Practice, 10, 18. Furterer, S. L. (2016). Lean Six Sigma in service: applications and case studies. CRC press.
16LEAN PROJECTS MANAGEMENT Hillson, D., & Murray-Webster, R. (2017). Understanding and managing risk attitude. Routledge. Holmemo, M. D. Q., Rolfsen, M., & Ingvaldsen, J. A. (2018). Lean thinking: Outside-in, bottom-up? The paradox of contemporary soft lean and consultant-driven lean implementation. Total Quality Management & Business Excellence, 29(1-2), 148- 160. Kesting, P., Ulhøi, J. P., Song, L. J., & Niu, H. (2016). The impact of leadership styles on innovation-a review. Journal of Innovation Management, 3(4), 22-41. Kliem, R. L. (2015). Managing lean projects. Auerbach Publications. Koehler, J. W. (2017). Continual Improvement in Government Tools and Methods. Routledge. Matthews, C. E., Yousefi, P., & Kuncheva, L. I. (2018, July). Using control charts for on- line video summarisation. In International Joint Conference on Computer Vision and Pattern Recognition (CCVPR 2018)(2018, Submitted). Mayer, E. K., Sevdalis, N., Rout, S., Caris, J., Russ, S., Mansell, J., ... & Moorthy, K. (2016). Surgical checklist implementation project: the impact of variable WHO checklistcomplianceonrisk-adjustedclinicaloutcomesafternational implementation. Annals of surgery, 263(1), 58-63. Orzen, M. A., & Bell, S. C. (2016). Lean IT: Enabling and sustaining your lean transformation. Productivity Press.
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17LEAN PROJECTS MANAGEMENT Özdemir, D. (2016). Data Presentation: Graphs, Frequency Tables and Histograms. In Applied Statistics for Economics and Business (pp. 15-33). Springer, Cham. Shokri, A., Waring, T. S., & Nabhani, F. (2016). Investigating the readiness of people in manufacturing SMEs to embark on Lean Six Sigma projects: An empirical study in the German manufacturing sector. International Journal of Operations & Production Management, 36(8), 850-878. Tupa, J., Simota, J., & Steiner, F. (2017). Aspects of risk management implementation for Industry 4.0. Procedia Manufacturing, 11, 1223-1230. Visveshwar, N., Vishal, V., Venkatesh, V., Samsingh, R. V., & Karthik, P. (2017). Application of Quality Tools in a Plastic Based Production Industry to achieve the Continuous Improvement Cycle. Calitatea, 18(157), 61. Yahaya, R., & Ebrahim, F. (2016). Leadership styles and organizational commitment: literature review. Journal of Management Development, 35(2), 190-216.
18LEAN PROJECTS MANAGEMENT 7 Appendix 7.1 Histogram Figure 1: Histogram of AEW (Source: Created by the author)
19LEAN PROJECTS MANAGEMENT 7.2 Pareto chart Figure 2: Pareto of AEW (Source: Created by the author) 7.3 Check sheet Organization:AEW Product:Plastic equipment services in telecommunication sector Date:08.02.2019Time:20:20 PM All items inspected Serial NumberDefectMarks (Out of 5) Count 1Senioremployee retention 4
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20LEAN PROJECTS MANAGEMENT 02Market competition5 03Threatfromnew suppliers 5 04Newoptionfor consumers 4 DefectivesDefect 02 and defect 03 are the most vital defects of AEW Figure 3: Check sheet of AEW (Source: Created by the author) 7.4 Control Activity Fig 4: Control Activity for AEW (Source: Created by author)
21LEAN PROJECTS MANAGEMENT 7.5 Fishbone Diagram Figure 5: Fishbone diagram for AEW (Source: Created by author)
23LEAN PROJECTS MANAGEMENT 7.7 Chart Title Impact Substitute productsMarket competition Inefficient employee turnoverIn effctive business strategy Fig 7: Chart TITLE diagram for Australian Engineering Works (Source: Created by Author)
24LEAN PROJECTS MANAGEMENT 7.8 Stratification Fig 8: Stratification for Australian Engineering Works (Source: Created by Author) No inno vativ e servi ce Ineffective business strategies Ineffective recruitment