Learner Instruction

Running head: LEARNER INSTRUCTION
Learner Instruction 1
Name of the student:
Name of the University:

1LEARNER INSTRUCTION
1. Organization’s policy, procedures and plans
Australian Hardware company’s stores are located in major cities of Australia. The
national marketing campaigns, marketing mix, preferred supplies as well as strategic direction
and warehouse design of the company are developed by the board of directors. The lists of
organizational policies are as follows:
 Australian hardware has approximately 30 days credit terms for the final approval
 The company has developed policies framework and guidance for performance
appraisal and remuneration
 The staff payment policy of Australian hardware covers the level of working in
different positions
 Australian hardware maintains recruitment, resource management, sustainability
and intellectual property maintenance policy
2. Personal and team goal
2.1 Personal goal
For sustainable organizational growth, personal improvement is also essential.
Individual’s must maintain a goal or aim to meet the organizational objectives. The personal
goals for the Australian Hardware are as follows:
 Confidence
 Embrace empathy
 Good listener and good speaker

2LEARNER INSTRUCTION
 Good leadership and communication skill
 Willpower and decision making power
 Leadership ability and motivation skills
2.2 Team goal
Besides skilled and knowledgeable team members, team performance is also essential for
organizational success. The lists of goals for any team are as follows:
 Cost effectiveness and cost effectiveness
 Risk, quality and data management
 Marketing management and compliance management
 Community and conflict management ability
 Refining the existing training proves of Australian Hardware
3. Developing KPI to measure performance
a. Use of KPI
Key performance Indicator (KPI) is used to demonstrate the way through which company
can successfully achieve business objectives and demonstrate the target reaching ability.
b. Way to maintain performance using KPI
 In order to maintain organizational performance the below should be maintained:
 The company should create vision, strategies and mission
 Arrange technical and non technical training and development program
 Periodic performance analysis of the team and individuals