Designing a Learning and Development Plan for HR at Red Telecom

This report presents a comprehensive learning and developmental plan designed to address critical issues within Red Telecommunication, including employee inequality, inadequate training, and website inefficiencies. The plan outlines strategies for improving employee skills, promoting diversity and inclusion through revised company policies, and enhancing the company website to better serve both employees and customers. Key actions include implementing employee training programs to foster multitasking abilities, consulting with website development programmers to improve website functionality, and enhancing human resources management skills to motivate and inspire employees. The report also emphasizes the importance of establishing clear business procedures and standards, understanding consumer rights and responsibilities, and maintaining effective communication with clients to ensure the company's overall success and global market position. This assignment serves as a valuable resource for future researchers and HR professionals seeking to implement similar developmental plans.

Learning and developmental plan design:
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Learning and Developmental Plan Design

Learning and developmental plan design:
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Executive summary:
In this assignment, developmental planning is designed in a brief way. In this aspect, case study
and scenario is taken from Red telecommunication. In this aspect, enormous new steps are also
taken. Here, all those things are discussed in a tabular manner to provide a vivid idea about
doings of an HR manager after experiencing enormous issues regarding their human resources,
organizational structures and other resources. This assignment will be very helpful for future
researchers also.

Learning and developmental plan design:
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Table of Contents
Introduction:....................................................................................................................................3
Learning and developmental plan design:.......................................................................................3
Consumer rights and responsibilities...........................................................................................9
Responsibilities............................................................................................................................9
Conclusion:....................................................................................................................................11
References:....................................................................................................................................12

Learning and developmental plan design:
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Introduction:
What are your
Objectives? (2)
What do I want to be
able to do or do
better as a HR
manager of Red
telecommunications?
Where am I now?
(3)
What do I do now
when I do this
skill?
As a HR manager
of Red
telecommunications
Where do I want to
be as an HR
manager in Red
telecommunication?
(4)
What does it look
like when I have
achieved success?
How will I achieve success?
What action will you take to get
to solve all of these problems?
W
hat
I
ha
ve
to
do
to
sol
ve
(5)
When
I
have
to
comp
lete
(5)
Who will
be
responsi
ble
persons
or
beneficia
ries? (7)
Learning and developmental planning designing is a significant task for all organizations.
According to the case study, Red telecommunication has been facing a significant problem
regarding their employees, arrangement and organizational structure based orientations.
Complete developmental planning is done here in the following parts which will help the
company for further improvement after mitigating all of these issues.

Learning and developmental plan design:
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Learning and developmental plan design:
As a general manager
of Red Telecom,
associated with
Customer Resolution
Department’s general
management part, I
have found some
fundamental issues
which are listed below:
1. A great
inequality or
discrimination
among
existing
employee
base of the
organization
where white
Americans and
other racial
persons are
most
dominant.
2. I want to
make a
tremendous
improvement
As an HR
manager, I
am now in a
position
where they
are
diversified
Issues
towards the
global
expansion of
the
organization.
Current
customer
resolution
team has
nearly 15
frontline
executives to
When I am
successful in the
implementation of
all of these steps
the entire
organization
system will be
smoother than the
present time. In
this time, the
website will be
activated for all of
the employees and
both employees
and customers can
access it from
anywhere through
the utilization of
smart
technological
It is a part of
an important
business
strategy to
differentiate
their products
and services
with their
alternatives
and present
them to the
customers.
This
technique is
useful as it let
customers
decide upon
the product at
an instant.
12
month
time
In the
manifestation
of such a
successful
step it is
needed the
participation
of all the
employees,
operational
executives
and others.

Learning and developmental plan design:
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in the
company's
official
website for
physically
disabled
customers and
employees.
3. Employees are
less trained.
As a result,
they are not
able to deliver
a multi-tasking
approach
towards the
organization.
Working teams are
mostly part-time
employee based.
satisfy
customer
queries.
However, as
they are not
trained
enough, so
they are not
delivering
satisfying
answers to
their
customers.
As a result, it
reflects a
negative
impact upon
our
customers.
Among this
team, there is
also a great
inequality of
male, female,
gadgets. In this
aspect, I will focus
highly on the
development of
the website and
improvement in
the
telecommunication
related activities.
On the other hand,
after the successful
manifestation of
all those things I
will get the
success in the
maintenance of
organizational
changes also. It
creates a
significant change
in my placement
in the
organization.
After getting
Most of the
customers do
not have time
to compare
with other
companies, an
easy
differentiation
display by the
business offer
enough
convenience
to the
customers
and attract
them to buy it
on the spot.
As an HR it
will be my
duty also.

Learning and developmental plan design:
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CALD,
LGBTQ and
others. It
should be
equalized.
Above all,
the operation
management
system and
general
management
system are
two separate
reporting
authorities to
all of these
employees.
In this
situation as
the website is
not working
properly, so
it creates
great
success, I will be
more cautious
during the
selection and
recruitment of new
employees also.
As it is highly
required for HR
manager to be
cautious of things
mentioned below.

Learning and developmental plan design:
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hindrances
among the
employees to
deliver a
multitasking
working
culture to
their
authority. In
this entire
scenario,
another
operational
issue is the
high
dependence
over the part-
time
employees.
Present situation of the Red telecommunication:
In this situation, if I want to make a dazzling improvement, then employee training is a highly
crucial one (Bernal et al., 2018, p. 2018). As a result, employees will be highly motivated to act as
a multitasking player. On the other hand, some changing in the company policy is also highly
significant. It will help our company to make an equivalent ratio among all kinds of employees

Learning and developmental plan design:
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including male, female, LGBTQ or CALD. RISE program will be successful only after the
completion of company policies, rules and regulations, employee ethics, leadership rules along
with company management code of conduct based rules (Alhassan and Hadwen, 2017, p. 756).
How I utilize my skill as a HR manager:
On the other hand, it is simultaneously needed to make some consultation with website
development programmers. When the company is tied up with a software-based website
development company, then that company will permanently take over the responsibilities of
improvement of the company website. As a result, this website will be highly recognized by
employees and customers. It is the best way to recover company position in the global market. In
the entire list, for the implementation primarily I need an excellent human resources management
skill. It will help me to inspire and motivate employee through utilization of the best skills
presented in each employee. In this turn company productivity will also be enhanced. In this
situation, I have to enhance my skill in operation management and general management also. As
all of these problems are related within these three departments so, if I want to solve the entire
scenario, in this aspect proper knowledge about all of those kinds of management is highly
crucial. Knowledge in all of those subjects will help me to align the work culture of these
departments and to mitigate all of these issues (Bernal et al., 2017, p. 55). It needs to be done along
with a strategically planning. The proper manifestation of all those things will help me to
develop my skills to solve all of these issues (Haus, 2017, p. 156).

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Actions and its timing as a HR manager:
As an HR manager and operational head I have to make proper business procedures and
standards.
It is the business processes and procedures that can show that how a business should operate.
Developing processes are very crucial when your business is in the early stages of establishment
or when you are re-growing a business that is not performing well.
A standardized process can bring efficiency to the business and save time. These processes can
also enhance the product consistency by the staff (Hoornweg et al., 2018, p. 56).
Standards and policies
These are setting benchmarks for your staff to carry out the tasks in a considerate manner. This
helps in boosting customer experience in the business dealings (Smith and Groenewald, 2017, p.
45).
For example, a retail business such as Red telecommunication may need to:
 Keep the processes in place to accomplish sales.
 Building necessary procedures for the staff that is opening and closing the store.
 Arrange a standard policy for the clothing of the company's staff and the standard of
customer service (Goulet, 2017, p. 130).
Consumer rights and responsibilities
Rights
 The right to satisfy the basic needs: Citizens demand the best facilities concerning food,
shelter, clothing, health, education, transport, sanitization, water, etc.
 The right to protection: Citizens demand protection against any hazardous or damaged
products or services.
 The right to be informed and protected: Citizens require protection against frauds,
misleading information or any deceitful act.
 The right to choose: It is the right of the customer to choose from a variety of products
and select them at competitive rates.
 The right to be heard: It is the right of the customers to express and show their interest in
the making of political and economic decisions.
 The right to redress: To get compensation for the unsatisfactory services or any
misrepresentation services (Dlamini and Reddy, 2018, p. 22).

Learning and developmental plan design:
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 The right to consumer education: To gain knowledge about the related product and
service.
 The right to a healthy environment: It is essential to boost the quality of life and the offer
environmental protection (Bhujang and Suma, 2017, p. 200).
Responsibilities
 The responsibility to be aware: To be aware of the quality and safety of the product
before purchasing.
 The responsibility to think independently: To make choices of their requirements.
 The responsibility to speak out: To the business and government of their needs.
 The responsibility to complain: To inform the business and other consumers about
dissatisfaction related to a specific product or service.
 The responsibility to be an ethical consumer: Not To get involved in any wrong practice.
 The responsibility to save the environment: To not pollute the surroundings (Ellis, 2017, p.
70).
For example, in a retail business such as telecommunications, a customer ordered services
online from the supermarket's website and get stale packets of vegetables. So it is the right of the
customer to get back the refund or change the products, and it is the customer's responsibility to
inform the business about the issue.
How to establish effective and regular communication with clients?
Establishing regular communication with customers is essential. This is the essential part of the
marketing that attracts a large number of customers towards the business. This makes the
customers feel special, and most of the time they make their way towards the store even if the
business is new to them. Clients and customers can be regularly followed and contacted through
the following (Hogan et al., 2017, p. 200):
 Email: Sending emails related to any promotional offer or an event can be an effective
way of communicating with customers.
 Newsletter: Keeping newsletters in the customer's shopping back or sending them to their
home keep them updated.
 Phone: Texting and sometimes calling to share the experience of the last purchase or
telling options related to their future purchase are quite efficient.
 Social Media: Advertising and marketing on social media is the easiest way to keep the
customers updated.
 Business can highlight the details of products and services by referring to those products
and services that are hardly available due to limited production. Limited products attract
many buyers, and this helps in the selling of your stock at a large scale (McLaughlin and
Rouse, 2018).

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Conclusion:
It can be concluded from the entire discussion that proper maintenance of all of these steps will
help Red telecommunication to make a significant change and to mitigate all of those problems.
In this assignment, developmental planning is also provided. Developmental planning will show
the pathway that how it can be done in a proper timing. As a HR manager, I have to perform all
of these discussed things. This assignment will help my forerunners of this industry for their
further betterment in future.