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Learning Framework - Assignment

   

Added on  2021-04-16

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Framework of Learning Program 1FRAMEWORK OF LEARNING PROGRAMby Student’s NameCourse code+nameProfessor’s nameUniversity nameCity, StateDate of submission
Learning Framework - Assignment_1

Framework of Learning Program 2Learning FrameworkThe framework is hereby designed for MTN call centre newly employed supervisors learning program. MTN is a telecommunication company in South Africa that provides mobile telephone connection networks and data services. The program is aimed at enhancing the new supervisor employees with skills that will help them adapt effectively and efficiently to their tasks so as to achieve the best-desired outcomes which will help the company to maximize on profits. The constituents of the program include the theoretical learning which involves lessons that will be taught in a classroom like environment while the practical lessons shall be taught in the actual work environment to impact the participants with hands on skills. The main objective is to acquaint the learner with the real-world work environment. The programme is broken downinto three which is the learning objectives, contents and the justification of the learning methods adopted.Learning Objectivesi)Evaluation – the participants should be able to have understood the teachings from the program and able to understand work situation, be able to critique it and provide asolution to the problems they encounter in their day to day work. They should be in a position to judge ideas or proposals based on a certain criterion and propose the best course to take.ii)Synthesis- the participants should be able to formulate new ideas while striving to come up with the best solution. In this regard, they should be able to organize the requirements of a problem solution, come up with the best plans to execute the solution and finally create a lasting solution.
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Framework of Learning Program 3iii)Analysis – the participants should be able to break down their ideas and intended solutions to small parts that are easier to analyze in the problem-solving process.iv)Application- at the end of the program, the participants should be able to apply what they have learned in class in the actual job environment (Rieckmann 2017). The application may involve a good analysis of the situation, preparation of the solution; produce a detailed solution while modifying the knowledge and information into the best possible ideas.v)Comprehension – the participants should be able to understand what a message, question or inquiry means so that they can answer or explain clearly the solution to the intended person.vi)Knowledge- the participants should be able to understand, recall and have the information learned at their fingertips even if it requires memorization. Knowledge involves defining terms and memorizing facts as learned throughout the program.vii)People management- supervisors should be able to manage the employees who are under them. People management skills learned in this program are meant to be applied in the day to day activities hence a good understanding of the teachings is required.viii)Selection skills – the supervisors will be involved in the selection of junior employees. By the end of this program. Supervisors should be able to understand howto interview and select the best candidate for an interview process.
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