Learning Journals

This document contains two learning journals that discuss the experiences and lessons learned in improving communication and technical skills. The journals highlight the challenges faced in a hospital booking service and provide insights on how to become better at these skills. The author also reflects on the impact of theories and plans on personal and professional growth.

Learning Journals

Journals/ Learning Log....................................................................................................................1
1. What did I do?....................................................................................................................1
2. How do I think/ feel about this?.........................................................................................1
3. What did I think about but not say (or what did I want to say but did not)?......................2
4. How well (or badly) did it go?...........................................................................................2
5. What did I learn?................................................................................................................2
6. What will I do differently next time?.................................................................................3
7. How will I do it differently next time?...............................................................................3
8. What have I achieved?........................................................................................................3
9. What have I learnt about myself?.......................................................................................4
10. How have I put any theory into practice?.........................................................................4
11. How does what I have been doing lead to me becoming better at a skill?.......................5
12. How can I use this to plan for the future?........................................................................5
13. How can I use this to plan new learning experience?......................................................5

Journals/ Learning Log
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1. What did I do?
I am working in a hospital and perform a booking service in which my main duty is to
call patients for booking their appointments by considering relevant factors such as; availability
of doctor, a comfort zone of a patient, the correct timing for hospital and so on.
Journal 1: As I am responsible for providing a booking service I have to perform lots of
duties from which communication is the topmost one. I have to interact with distinct kinds of
patients and deal with them accordingly because some are rude and sometimes I have to face the
anger of another party also due to my interaction issue as sometimes I get failed in clearly
explaining things. As a result, mismanagement incurred at the workplace just because of me due
to my ineffective talking nature as I got scared sometime during interaction and unable to share
correct things. For example; at once I have a done a blunder mistake by giving incorrect
information to the doctor about patient timing because I haven’t confirmed with the patient about
his arrival timing and doctor has reached. As a result, the doctor is waiting for a person by
delaying his surgery but the patient hasn’t arrived due to miscommunication which happened due
to my misunderstanding.
Journal 2: Secondly, I have to maintain the records of appointments and bookings in a
system but I got failed in doing so because of my speed very much slow due to which my work
also completed in a very long time. As a result, sometimes I got scolded from my seniors due to
consuming maximum duration in completing just a small work. I am having a technical problem
due to which I always take time to accomplish recording duty as correct storing of data is very
much important in hospitals because a single mistake will resultant in a blundering error. For
example; if there is incorrect data feeding then the doctor will also get confused while treating
the patient and might give wrong medicine to the wrong patient which automatically dangerous
for the health of the public due to which I always do this job very slowly.
2. How do I think/ feel about this?
Journal 1: I very bad and get demotivated due to my ineffective communication skills as
well as sometimes I tried to avoid the conversation by just doing messages to patients about
appointments timings.
Journal 2: I know my technical skills and speed on a system are very slow but still I
never felt negative about it because attentiveness is much more important than mistake due to
which I do my work slowly. But sometimes, by getting over scolded from supervisors frustrated
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me that why always with me only which automatically downs my morale. As a result, this
situation also creates negative energy around me and I got irritated about my job.
3. What did I think about but not say (or what did I want to say but did not)?
Journal 1: I always think that in place of pointing my mistake, others can also politely
correct me but none of them can think about this. I also thought that someday I will speak
confidently without any hesitation, shyness and facing communication problems via proper
fluency. On the other hand, sometimes I tried to share entire information about a patient with a
doctor but due to fear, my confidence level goes down immediately as I am standing or speaking
with higher authority. As a result, I just forget everything and my hands get sweating because of
fear from the personality of the doctor.
Journal 2: Before reaching office, I always think that I today I will complete my task in
the fastest way with full focus but when times for execution then it automatically gets slower
because of my fear. As a result, whatever I think I got failed in saying and completing. On the
other hand, I always want to answer the questions of others who are pointing me for my work
that attentiveness is really good in me but I got failed in doing so.
4. How well (or badly) did it go?
Journal 1: It really going very bad as my communication skills is not improving at all
and I getting failed in performing my job role due to which there is a chances of losing job too. It
means that, things are getting worst day by day instead of getting improved.
Journal 2: In my technical skills somehow things are balancing but sometime it also goes
very bad such as; whenever I came from one-day holiday then again I face the same problem but
if I am continuing it regularly then situations are somehow getting under control.
5. What did I learn?
Journal 1: Most important thing which I have learnt from this experience is that
“communication is really important and essential part of human life because it requires for
individual at every stage of life whether its professional or personal circumstances”. At the same,
I have observed that importance of person is also increase with his/her sense of humour and
interaction capability because individual who knows how to speak in a certain situation then
he/she can deal with any situations whether its own issue or official problem. Along with this, it
is beneficial for business success too because my duty is to confirm the booking services and
gives appointment to patients through which sales of hospital get increased. Therefore, I have
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learnt major lesson of life that communication is really indispensable for own success too.
Journal 2: Due to my technical problem, I have learnt that speed is very much important
to establish own position at workplace otherwise no one will wait for you whether he/she is your
own friend or family member. In fact, present era is a full of competition where everyone is
involved in some kind of race due to which I need to push me for improving my speed level
either by hook or crook.
6. What will I do differently next time?
Journal 1: I have decided that, from next time I will try to communicate more with
people in a polite manner and observed my colleague whenever they get involved in any kind of
conversation. Moreover, I also thought that I will follow some successful people how they came
out from their life problems such as; Bill Gates who has gone through numerous of problems in
their life and become one of the richest person of world. Along with this, I have decided to get
involved in official meetings and express my opinions with full confidence whether it’s wrong or
right.
Journal 2: Now I have decided to practice at home for enhancing my technical skills and
speed which is going to very beneficial for me at workplace. Additionally, I also want to join any
class for improving my learning in technical items for overcoming the problem which is incurred
at my workstation.
7. How will I do it differently next time?
Journal 1: I can do this by regular seeing the series of Bill Gates who is a successful men
and applied his theories in my life at workplace. Along with this, I also decided to take initiatives
for getting involved in interaction process with my teammates and supervisors.
Journal 2: I have taken an admission in a class for improving my speed and practicing
regularly at home.
8. What have I achieved?
Journal 1: Most important thing which I have achieved that respect in the eye of my
teammates, colleagues and superiors that at least I am trying hard to improving my interaction
skills. This shows that I have attained most significant thing that is, respect which automatically
boosted my morale and confidence level due to which I got motivated towards more efforts.
Journal 2: By attending class I have learn small-small things about technical keys of
system which really very silly. One thing I have understood that there is a major difference
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between human language and computer language due to which we need to learn that thing which
is; binary one. Therefore, I came to know about the depth of binary language which is helpful for
me to improve my speed due to automatically enhancement in knowledge.
9. What have I learnt about myself?
Journal 1: By trying and trying I came to know about my potentiality level that efforts
are always beneficial and useful for every individual whether it’s me or any other. Moreover, my
inner strength also came out that there is a hidden eagerness and curiosity is in me from which I
can do anything as well as overcome my any success obstacles.
Journal 2: By attending class of technical system, I came to know about my IT skills that
I am having an interest in this field also which came out due to my official work as if no one has
scolded me then I have never gone towards this path. This shows that I am having a strength of
acquiring things via continuous practice.
10. How have I put any theory into practice?
Journal 1: I have observed that there are lots of theories that are present which are
coined by distinct successful leaders such as; Maslow Hierarchy theory of need in which the
author has stated five different needs from which an employee gets motivated towards his/her
work. Its fact also, as if I can put that approach in my life for enhancing my communication
skills so that I can perform my role of booking appointments in a corrective manner then I get
succeeded in it. For example; nowadays using a cell phone has become more significant for
every individual then I can use this need in exchange for work completed correctly. As a result,
automatically my focused will be going to increased and I can give my 102% in completing the
job role. Therefore, this approach can surely work in improving my interaction ability in a very
short period.
Journal 2: The computer system is the most used item in this modern era and none of the
work is going to complete without it. Just like that, the hospital industry has got higher support
from this service due to which I am thinking to use need approach such as; McClelland’s Needs
theory. This framework helps me in showing the requirement of achievement, power, and
affiliation which automatically influences the action of an individual. Therefore, by applying this
I can force myself towards the attainment of power which can only achieve via best technical
skills as power always comes in a talented employee. Thus, this theory will surely work in the
enhancement of my system knowledge.
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11. How does what I have been doing lead to me becoming better at a skill?
Journal 1: After applying all the above strategies, theories and plans at workplace I can
easily lead by enhancing the skills. I already get involved in official meetings and observing
others from which my experienced get increased as well as I came to know about the way of
interacting.
Journal 2: With the application of gained knowledge in professional and personal life
12. How can I use this to plan for the future?
Journal 1: This learning can surely help in future growth in various ways such as;
improvement in communication skills will provide me a chance to act as SPEAKER and
REPRESENTER of an organization by becoming a face of firm in front of public.
Journal 2: This will improve my plans in IT department as I can design my presentations in
more attractive way for impressing others via my talent.
13. How can I use this to plan new learning experience?
Journal 1: I can use my communication talent in learning the technique of convincing
others towards my business from my words and attractive accent. Along with this, I am using
this to acquire a talent in marketing department in order to become a face of entire section.
Journal 2: I am trying to use my technical skill talent for gaining knowledge about
software design which is going to personal for our firm through which privacy of hospital can
maintained.
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