Thomas Cook: Corporate Social Responsibility

This assignment examines Thomas Cook's corporate social responsibility (CSR) strategies. It analyzes how the company promotes sustainable tourism practices through a hotel certification scheme, employee training focused on values and ethics, and local experiences offered through its 'Local Label' program. The assignment also highlights relevant legislation and regulations within the travel and tourism sector that contribute to equal treatment and worker rights.

LEGISLATION IN TRAVEL
AND TOURISM

Table of Contents
1.1Explain the legal and regulatory framework in the travel and tourism sector...................3
1.2 Discuss on the surface, sea and air transport law.............................................................3
2.1Evaluate the impacts of healthcare and safety principle and security on travel and tourism
sector.......................................................................................................................................4
.2 Analyse the legislation that are regards to equality............................................................6
TASK 3............................................................................................................................................6
3.1Explain contract legislation in relation to travel and tourism customers....................................6
3.2 Explanation on consumer protection legislation in regard to travel and tourism customers 7
TASK 4............................................................................................................................................8
4.1Identify and analyse the ethical dilemma..........................................................................8
4.2 Analyse the corporate social responsibility......................................................................9
Conclusion.......................................................................................................................................9
REFERENCES..............................................................................................................................11

TASK 1
1.1Explain the legal and regulatory framework in the travel and tourism sector
There are several legislation that are required in the travel and tourism sector in which
there is various business that are mainly includes in it are contracts, hospitality and sellers. The
legislation and regulation that are mainly includes in it are health and safety commission, Air
transport association, rail authority, Civil aviation. For this reason Thomas cook follows the
various rules and regulation which are as describe as follows-
Civil Aviation authority- In this authority in which it is responsible for the purpose of
controlling and regulating the safety of aviation in the UK. It is assist in measuring the several
policy which majorly used for regulating the Gatwick, Healthrow and Stansted and used for
airspace (Murphy, 2013). In regard to this, it mainly involves a fitness in regards to licensing and
financial. It also aid in maintaining the ATOL for the makers of holiday that are included in the
financial protection scheme.
International Air Transport association- It is the trade institution of the international
airlines which are mainly consisting of the airlines that are total 268 which are representing 117
countries approximately. In this legislation of travel and tourism sector is a internation Air
Transport Association which helps in supports the several activities of airlines that assist in
formulate the policy of industry and standards.
1.2 Discuss on the surface, sea and air transport law
Surface law- There is an act that are for the international carriage of passenger are the
road act, 1997 which are mainly governed in the surface law. There are various law and
regulation that are formulated by the government of a country for the aim of safeguard of travel
passenger. There is needed to take the permission from the board and there are current legislation
that are included in it there is any kind of damages when the passenger are on travelling. ORR
monitoring the function by expert analysis , strong engagement with stakeholder and transparent
reporting.
Air law- There are several legislation and regulation that are included in the air transport
law and the another act for this purpose is the Warsaw convention act 1929 (Whittaker,

Manderson and Cartwright, 2010). Thus, it can stated as that there is regulation for the
international carriage that are lay down under the laws and regulation that are regards to the
carriage documentation. It helps the passenger while they are travelling as they can able to claim
for the compensation if there is any kind of damages and they are suffer from the injury as well
as death while they are on travel.
Sea law- It is that type of legislation in which it covering the shipping safety and security
under the contract law. There is SOLAS international convention life and safety guarding as it
helps the passengers from damages.
TASK 2
2.1Evaluate the impacts of healthcare and safety principle and security on travel and tourism
sector
The main objective of the act is monitoring, regulating and controlling all the function
that assist in developing the travel and tourism sector in most effective manners. It can be
possible through implementing the principles and practices that are concerning with the travel
and tourism sector. Thus, it helps in measuring the legal rights as well as obligation that
encourage the people to raising the right of people that are included in the travel and tourism
sector. Beside this, for the travel and tourism sector there are some rules and regulation that are
formulated and governed by the county's government from the healthcare and safety legislation.
In this legislation and regulation it influence the workers to setting the roles and responsibility
for the employer as well as employee so, they can check the various incidents and accidents that
are arise in the workplace(Reddy, York and Brannon,2010). Thus, it is necessary to report these
problem to the travel and tourism head department. The main reason behind this is that to
minimizing the risk that are happen in the travel and tourism sector by taking proper action.
There are several player play a major role regard to this are the workers as well as employers.
The main purpose of these people is to managing the risk that are happen in the workplace are
incident and accident. The primary motive of healthcare regulation and legislation is that govern
by the country are that it assure that the working environment condition are just free from harm
and incidents happen in the workplace (Scott and Laws, 2010). In context to this, the main
responsibility of employer is to take steps for the purpose of protection the workers in the
workplace so, they freely work and they are free from any harm and hazards. In regard to travel

and tourism sectors in which the main aim of the country is that to provide a safety
accommodation and also gives the healthcare services that are set up by the authorities of
destination.
There are various at that are formulated by the government of country under the health
and safety at work 1974. In the legislation and regulation of healthcare services aim is that the
workers and employers done their duties and perform their responsibility in ethical manner. Thus
, it lead the life of the people healthier and safer for a long time period. In context to this, the
commission of healthcare set the legislation in that manner so, the lives of the people will be
secure in the travel and tourism sector in the working environment. There are various option
available which are needs to implement for the purpose of running the function smoothly. These
are as describe as follows-
 Guidance- In the healthcare and services sector there is a requirement to support the
guidance of technical according to the legislation. They seeks those areas that are under
the guidance so, the individuals are being aware of the various legislation that helps them
in future.
 Approved to the code of practice- It is that type of practice that are lays down in the
structure which are practically complying with the various legislation. Under this,
approved code of practice set up the code for the purpose of implementing the working
practices as well as material in the working place (Gustafson, 2012). There are several
legislation and regulation that are formulated and imposed by the healthcare sector from
the approval of parliament which are comply with EC directives.
There are various responsibility and duty of the employer which are under the (ACOP) approved
codes of practice. Lighting and heating Accident and incident working environment provision of first aid
There are several duties of employees which are under the ACOP Approved code of practice
 Reported to the head department for the actual hazards
 Reduce or minimize the incident and accidents
 Conduct the training programmes

Regulation: It is the main duty and responsibility of each employer in the working place
in which they protecting the interest of the employees that are relating the working staff. Thus,
there is legislation regard to healthcare which are needs to be employed to the 5 working staff. It
has been ascertained that most of the organisation conducting several training programmes that
are essential for the particular firms.
Induction: There is a needs to deliver a information to the staff workers
Advice: There is a need to conduct the advice programmes by the healthcare officers.
Representatives: There is needs to developing the role of representative of health and
safety.
 HASWA 1974: It is that act in which there is piece that covered occupational health and
safety at workplace. It protects the customers against any risk through health and safety
measures. It can be only when the travel and tourism use as well as preventing unlawful
acquisition.
 Occupied liability Act 1957: It is that act which its underlying the premises in which an
individual is liable to preventing the harm. They also occupying the premises it is not
must necessarily that he/she is an owner of premises.
2.2 Analyse the legislation that are regards to equality
The equality can be stated that all the people are to be treated in equal manner in the
workplace. For this, there is a legislation and regulation that are formulated by the government of
a country under the travel and Tourism sector that leads them to treated the persons in equal
manner. Thus, it gives facilities to the people is that they are able to access various products or
services and there is not any kind of discrimination in the ground of workplace. There is a nine
protection that covers areas of non discriminatory in terms of direct and indirect discrimination
in the grounds of travel and tourism industry. Thus, there is a 9 grounds under which there is a
discrimination is unlawful that are as follows:-
 Gender: Women or men ( there is protection specific which is provided to the pregnant
employees or in regard to the maternity leave
 Martial status: It can be define as married, single, separated and divorced
 Family status: It can be defines in which there is responsibility either to a person or
parent for some people who fall under age 18 year.

 Age: It can be define as there is an equal opportunity of employment in a travel and
tourism who fall under age 18 and 65 and provide training effectively.
 Disability: It covers all such people are intellectual, learning, emotional disabilities and
physical disability
 Race: It also includes national origin, colour, race and nationality
 Sexual orientation: The court of justice in PSV held that there is no discrimination
towards a transexual.
 Religious belief: There is no discrimination against religious background.
 Membership of the travel community: The passenger must be protect from direct and
indirect discrimination while they are on travel.
The Equality act 2010 regulating all the citizen in a equal way as it can be possible
through removing the inconsistency in the workplace (Smith, 2014). Thus, it is a combination of
various act that are sex discrimination act 1970, sex discrimination act 1975, equality act, 2006
and Equality regulation 2013.
Equality act 2010 ( Contract terms)
 There is an equal pay of salary to both worker whether it men and women perform work.
Thus, there is an equal terms and condition of employment.
 There is a must equality in terms of bonuses, pension contribution, company cars, holiday
entitlement and other benefits.
In the discrimination act 1975, influenced the employer in the workplace in which they
are protecting the interest of men as well as women in equal manner without any kind of
discrimination in the grounds of working place. Thus, it encourage them to treat the people in
equal manner in terms of various opportunities such as employment, harassment, training and
education.
TASK 3
3.1 Explain contract legislation in relation to travel and tourism customers
The Unfair Contract Terms Act 1977:It is possible for Thomas cook to include the
term in a contract that he is liable for the death or body injured of a person it is possible to
protect consumers by unfair contract term Act 1977 under occupiers liability Acts 1957 and
1984. negligence is not possible in order to avoid liability that person is bearing in the business if
it is mention in the contract.

Unfair Terms in Consumer Contract Regulation 1999.It is that type of regulation
when the consumer is not happy with the kind of service or product he receives he has right to
return. The third party is provided rights which will be as per the limbed test for circumstances. it
is based on the expressed contract.
Exclusion clauses
Expressed terms &Implied terms: As per the section 6(2) UCTA 1977 that are to be applied in
the exemption clauses that there is a liability that exempt which is implied by sale of goods act
1979. Thus, it provides that there is a sales of product under section 13 and section 14 provides
that the firm's seller is sold goods in the course of its business that implies that there is
satisfactory quality.
Sale of Goods Act 1979:It is that act of customer is protected by the sales of goods Act
1979 that have the legal rights to get protected from the damaged good sold to them. It is most
important part of legislation for seller and customer to protect them from the delivered of the
good not as described quality or not fit for the purpose they required or was not according to the
customer's satisfactory level.
Supply of Goods and Services Act 1982: It protects consumer against the poor service
provide to customer. It covered the contract of work materials and the pure services. Thomas
cook has to provide the services which he promises in the contract.
The Consumer Rights Act 2015:It the most important piece of law since the unfair
contract terms act 1977.it comes into force on 1 October 2015. It is need to ensure the standards
of marketing and business. The terms in the contract are force towards the liability to consumers.
3.2 Explanation on consumer protection legislation in regard to travel and tourism customers
The consumer protection is a legislation which deals with false statement. The misleading
statement in relation to holidays , travel arrangements and prices of the tour or packages. if the
travel agencies found to be guilty they can be lead to penalties or can be sent to prisons.
Organizations like Thomas cook will need to ensure that the information or the statement that
they are providing should not be false and they must deliver to their customers. It is important
that all the information must be mention. Organizations such as Thomas cook as a tour operate
uses good faith. It means that they will provide all the necessary information to the customer to
prevent from misleading. For the protection of consumer the consumer protection Act 1987 was
passed. It prohibits the misleading prices indication to the customers. It includes the misleading

price of all the goods and services. It means that if the consumer has to pay more than the actual
price that has been set in the contract that will lead to consequences for the travel agent. The
services must be in satisfactory quality and clear. The travel and tourist contract the holiday
accommodation must be clear. The main aim of the act is to protect the consumer who is
engaged in the business . The price of the package must include the VAT . The price of the room
must be displayed at the reception. If any extra charges is imposed by the payment through cards
or cheque then it should be mention.
TASK 4
4.1Identify and analyse the ethical dilemma
Ethical dilemma presents when more than two practices conflicting at that moment the
cross-culture conflicts are directly resultant into dilemmas. In case of Caribbean the people
reaction on ethical dilemmas is negative if there is a sexual harassment, selling unhealthy food
and mislead advertising in ground of workplace. In regard to this, the expectation of Caribbean
people increased from the Thomas cook are as follows:-
 They ensure that they deliver healthier food to its passenger through proper quality
assurance.
 They must followed all the regulation and legalisation of Anti Discrimination act so, none
Caribbean people free from sexual harassment.
Thomas Cook is planning for building a holiday homes in Caribbean islands. Therefore,
being a tour operator the responsibility of Thomas cook for a holiday packages are follows:-
 The prime responsibility is that they provide all safety measures that protects passengers
from harm, incidents etc. while they travelling.
 They must protect data of passenger at the time when they book ticket online under the
data protection policy.
There is a complex nature in the industry of travel & tourism due to the fact that lots of factors
which are requires to grow, such as hospitality, management etc. These factors are dependent on
number of other factors but still these are independent of one another. Hospitality industry aims
at creating the valued relationships with the existing and potential travel and tourism customers
to provide satisfaction of their needs and requirements. It also involves providing goods and
services as per best possible amount of money. There are multiple of ethical issues which can be
face by Thomas Cook in planning a holiday package at Caribbean. For instance, every customer

requires proper management from travel and tourism department like places, food, vehicles and
punctuality etc. In most of the countries legislation helps to facilitates the rights of women in
work places and give assurance about the equality.
Nowadays a recent enactment "equal treatment of Men and Women Act" has been made
to give equal opportunities in employment to women. however, it is found that In many
countries there has been constantly increase in child labour for the purpose of employment. such
employment mainly in form of helpers, worker, cleaners etc.
Advantages:- As per this their is increases unemployment, poverty in various countries
day by day and the growth of poor child is stopped. Moreover, safety is one of the most essential
thing which is requires by every customer.
Disadvantages:- Recent studies shows that dilemmas affect in travel and tourism sectors
is causing harm to natural resources, unhealthy foods, gender issues, sexual harassment etc.
These all the things harm to society.
4.2 Analyse the corporate social responsibility
Corporate social responsibilities is a concept whereby Thomas Cook consider the interest
of the stakeholders by taking responsibilities of the people. According to the views of corporate
social responsibility is doing those activities which affects environmental protection, equal
opportunities and sustainable development. Travel and tourism department contact with the local
authorities for understand the responsibilities towards society. Tourism organisation set their
objective towards the heritage and environmental sources. Corporate social responsibilities
protect the environment, wildlife, animals and the social and cultural values.
Thomas cook is first one who start holiday home packages in this corporate world.
organisation follows emission of standard and provides authentic news to the customers. Increase
the relationship between employees and customers. Innovate the business with a plan to reducing
the wastage and making more efficient & effective of the organisations. along with the business
organisation should also engage in charity and for betterment of society. Thomas Cook has also
promote the activities in contributing towards society. For this purpose Thomas Cook develop a
separate code of conduct. In order to promote the corporate social responsibilities travel &
tourism department takes various actions and enlarge the promotion of these, like they maintain
greenery, saves animals and maintain the natural environment. However they provides separate

training to their new employees and local people to save the environment and support for the
society. The corporate social responsibility of Thomas cook are described as follows:-
 Creating a sustainable marketplace- The corporate social responsibility of a travel
agency Thomas cooks is that provides a 243 hotel that are subscribed and certification
scheme for accommodation giver and hotels. The purpose of improves the environmental
and social performance.
 Bring best people-It also provides training to its employees more than 90% that
describes ways of perform working and its values.
 Supporting global communities- It supports to the global communities through
launched local label which deliver traditional experience and authentic. Thomas cook
also offers 40 local Label excursions which across 23 destinations.
Conclusion
Summarised the whole report it has been concluded that the equality can be stated that all
the people are to be treated in equal manner in the workplace. For this, there is a legislation and
regulation that are formulated by the government of a country under the travel and Tourism
sector that leads them to treated the persons in equal manner. Thus, it gives facilities to the
people is that they are able to access various products or services and there is not any kind of
discrimination in the ground of workplace. It has been further analysed that The main objective
of the act is monitoring, regulating and controlling all the function that assist in developing the
travel and tourism sector in most effective manners. It can be possible through implementing the
principles and practices that are concerning with the travel and tourism sector. Thus, it helps in
measuring the legal rights as well as obligation that encourage the people to raising the right of
people that are included in the travel and tourism sector. Beside this, for the travel and tourism
sector there are some rules and regulation that are formulated and governed by the county's
government from the healthcare and safety legislation.

REFERENCES
Books and journals
Smith, S.L., 2014. Tourism analysis: A handbook. Routledge.
Gustafson, P., 2012. Managing business travel: Developments and dilemmas in corporate travel
management. Tourism management, 33(2), pp.276-284.
Scott, N. and Laws, E., 2010. Advances in service networks research. The Service Industries
Journal, 30(10), pp.1581-1592.
Whittaker, A., Manderson, L. and Cartwright, E., 2010. Patients without borders: understanding
medical travel. Medical anthropology, 2treatment9(4), pp.336-343.
Murphy, P.E., 2013. Tourism: A community approach (RLE Tourism). Routledge.
Reddy, S.G., York, V.K. and Brannon, L.A., 2010. Travel for treatment: students' perspective on
medical tourism. International Journal of Tourism Research, 12(5), pp.510-522.