2LEGAL BUSINESS Legal Business Balance of Business Needs with Customers’ Needs For-profit corporations such as Apple and Samsung have the intention to earn maximum profits at the end of every fiscal year for coping up with intense business market competition, thereby ensuring long-term sustainability in the respective industries wherein they operate. These corporations are likely to face problems in continuing their respective businesses in the targeted markets if the expenses are not met as per the desired level. Customers are regarded as one of the important stakeholders of the companies, who support them to attain long-term success by satisfying their desired requirements. Similarly, the business firms also need to comply with the needs of the customers, which could be made possible by identifying their individual purchase intentions and thereby providing them with their preferred products and/or services on time. Thus, a for-profit corporation should balance its business needs with the customers’ requirements by identifying their individual values and raising their satisfaction level over time. These can be made possible by forming, developing and maintaining successful communication with the customers on an ongoing basis. Work Responsibility towards Benefitting the Consumers more than Themselves Every for-profit organization needs to perform its business operations and activities in a way so that the customers are benefitted in one way or the other. This is because the customers are the ones who purchase their preferred products and/or services from the respective organizations and thereby support them to increase huge profits. In relation to the given case, it was clear that the two biggest smartphone companies namely Samsung and Apple had the work responsibility for themselves, rather than benefitting the consumers. For instance, as per the given case information, both the companies filed different patent infringement suits against one
3LEGAL BUSINESS another into the courts throughout the globe with the intent of competing for one another. This clearly reflects the fact that the two companies i.e. Apple and Samsung possessed the work responsibility more than themselves apart from benefitting the customers. This, in turn, affects their respective brand images in the worldwide smartphone industry at large. It is worth mentioning in this context that the work accountability of the business corporations work towards benefitting the customers more than themselves, thereby depending on consumer social responsibility. Biblical Overview The issue concerning the fight of the companies to safeguard their individual rights regarding intellectual properties (IPs) can also be better comprehended from a biblical perspective. It is the Bible Verse of Philippians 2:3, which can be related to this issue, stating that “Do nothing out of selfish ambition or vain conceit, but in humility consider others better than yourselves” (Fairchild, 2019). To be precise, this bible verse conveys a motivating message or thought i.e. “Consider Others Better than Yourself”, which is applicable for a company that tends to protect their respective IPs. As per the stated biblical verse, if I were running a company, I would have definitely considered the needs of the individual customers, recognized their values, built a favorable relationship with them and likewise conducted varied operational functions. These factors need to be considered by every business firm for generating favorable outcomes in the future.
4LEGAL BUSINESS Reference Fairchild, M. (2019).Learn religions. Retrieved September 21, 2019, from https://www.learnreligions.com/consider-others-better-than-yourself-philippians-23- 701783