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Legislation and Ethics of Travel and Tourism Sector

   

Added on  2019-12-03

16 Pages5782 Words144 Views
Legislation andethics1

TABLE OF CONTENTSIntroduction......................................................................................................................................3Task 1 ..............................................................................................................................................31.1 Explain the legal and regulatory framework of travel and tourism sector.............................31.2 Discuss surface, sea and air transport law to the carriage of passengers within legal andregulatory framework...................................................................................................................5Task 2...............................................................................................................................................62.1 Evaluate the impact of health, security and safety legislation on travel and tourism sector.62.2 Analyse the legislation of UK government related to equality..............................................7Task 3 ..............................................................................................................................................83.1 Explain contract legislation related to travel and tourism customers ...................................83.2 Explain consumer protection legislation related to travel and tourism customers................9Task 4.............................................................................................................................................114.1 Analyse ethical dilemmas faced by the travel and tourism sector.......................................114.2 Corporate social responsibility of Marriott hotel.................................................................12Conclusion.....................................................................................................................................13References......................................................................................................................................142

INTRODUCTIONIn today's competitive world, it is necessary for business organization to maintain theirbusiness activities in a legal manner. For that, they needs to adopt the laws and regulations ofgovernment related to supply of goods and services, health and safety, sex discrimination,consumer protection and equity (World Health Organization., 2010). The adoption of these lawsin beneficial for company to crate their positive image towards public along with enhancing thegrowth of their business in legal and ethical manner. In this manner, the present report describesabout the legal and regulatory framework of travel and tourism sector. With this, it describes thelaws which should be followed by travel industry into surface, air and sea transport.Furthermore, this report includes the description of laws related to health and safety, equality andconsumer protection. With this, it defines the ethical dilemmas faced by travel and tourismindustry along with the importance of corporate social responsibility in this sector. For betterunderstanding, Marriott hotel has been selected. TASK 1 1.1 Explain the legal and regulatory framework of travel and tourism sectorNow days, tourism is one of the leading and growing sectors worldwide. In UnitedKingdom, there are so many tourist destinations which receive millions of tourists every year.Further, tourists can enjoy so many choices when they travel in United Kingdom. Increment inthe variety of choices also leads to increase in the potential problems that are related to travel andtourism sector (Ferrell and Fraedrich, 2014). These issues are related to health, safety, security,abuse, crime, human rights, discrimination, data protection, equality and fair trading. Toovercome these problems, there is an English legal system that is designed by the government ofUK which consists of number of laws, legislation and regulations in order to ensure the safety ofnation and society. English legal system consists of two types of laws which are as follows:Criminal law: It includes the rules and regulations in order to control the major crimessuch as murder, bribery, embezzlement and robbery. These types of crimes put theirimpact on the safety and health of human beings (Wilks, Stephen and Moore, 2013).Further, criminal cases are handled by the judge of Magistrates court.3

Civil law: It includes the rules and regulations related to handle non-criminal cases.According to this law, one party can get the help of court in order to claim damages fortheir personal and private loss (Larson, 2014). The judge of county court is responsiblefor hearing these types of cases.Further, these two types of laws help the court to take their decisions in order to providethe justice to innocent party. In United Kingdom, there are several courts which are responsiblefor hearing the cases along with taking decisions according to the situations. These courts are:Supreme CourtMagistrates courtHigh courtCrown courtCourt of AppealCounty courtFurthermore, the court enforces laws in a fair manner in order to resolve the disputes. Incourt, the main judge is responsible for taking the decisions after considering the evidence andproof (Bartlett and Rhode, 2006). With this, judges are free to adopt the sources of law in orderto provide legal decision. These sources of laws are EU law, legislation and previous case law.In accordance to legal framework, there are following laws and legislation that need to befollowed by the management of organizations that are operating in travel and tourism sector. Inthis industry, businesses takes place in between two or more countries so that involvement oflaws is necessary to ensure the welfare of tourists, visitors, nation and society (Larson, 2014).Legal framework includes several legislations such as heath and safety act, human right act, dataprotection act, occupier’s liability act, employment protection act and anti-discrimination act. However, as per the regulatory framework, there are so many regulatory bodies in UnitedKingdom which are responsible for ensuring the level of safety and security in tourism and travelsector along with monitoring the performance of organization working in this industry.Description of the roles of these bodies are as follows:Health and safety commission: It is one of the leading professional bodies in UK which workson the principles of health and safety act (Wilks, Stephen and Moore, 2013). This commission is4

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